diff --git a/book/chapter-01-run-and-talk.md b/book/chapter-01-run-and-talk.md
index 63608754..2bf1582c 100644
--- a/book/chapter-01-run-and-talk.md
+++ b/book/chapter-01-run-and-talk.md
@@ -63,14 +63,18 @@ Notes:
 
 1. [Download](https://codeload.github.com/pragmatismo-io/BotServer/zip/master) the Zip file.
 
+
+## Omnichannel
+
+Omnichannel allow the conversation to follow a sequence, regardless of whether the customer uses the same channel or not, because all calls record the consumer's history and profile.
+
+
 ## NLP
 
 ## Spell Checker
 
 ## Speech to Text
 
-## Omnichannel
-
 ## Branding
 
 ## Bot Factory