# How To: Connect WhatsApp
> **Tutorial 5 of the Channels Series**
>
> *Connect your bot to WhatsApp in 20 minutes*
---
---
## Objective
By the end of this tutorial, you will have:
- Created a Meta Business account
- Set up a WhatsApp Business App
- Connected WhatsApp to your General Bots instance
- Tested the connection with a real message
---
## Time Required
⏱️ **20 minutes**
---
## Prerequisites
Before you begin, make sure you have:
- [ ] A working bot (see [Create Your First Bot](./create-first-bot.md))
- [ ] A phone number for WhatsApp Business (cannot be used with regular WhatsApp)
- [ ] A Facebook account
- [ ] Administrator access to General Bots
---
## Understanding WhatsApp Integration
---
## Step 1: Set Up Meta Business Account
### 1.1 Go to Meta for Developers
Open your browser and navigate to:
**https://developers.facebook.com**
```
┌─────────────────────────────────────────────────────────────────────────┐
│ 🌐 Browser [─][□][×]│
├─────────────────────────────────────────────────────────────────────────┤
│ ← → ↻ │ https://developers.facebook.com │ ☆ │ │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ Meta for Developers │
│ │
│ ┌─────────────────────┐ │
│ │ Log In │ │
│ └─────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 1.2 Log In with Facebook
1. Click **Log In**
2. Enter your Facebook credentials
3. Click **Log In**
### 1.3 Create a Meta Business Account (If Needed)
If you don't have a business account:
1. Go to **https://business.facebook.com**
2. Click **Create Account**
3. Enter your business name
4. Enter your name and business email
5. Click **Submit**
💡 **Note**: You can use your personal Facebook account, but a business account is recommended for production use.
✅ **Checkpoint**: You should now be logged into Meta for Developers.
---
## Step 2: Create a WhatsApp App
### 2.1 Go to My Apps
Click **My Apps** in the top navigation.
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Meta for Developers [My Apps ▼] [👤 Account] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ My Apps │
│ ─────── │
│ │
│ ┌─────────────────────────┐ │
│ │ + Create App │ ◄── Click here │
│ └─────────────────────────┘ │
│ │
│ You don't have any apps yet. │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 2.2 Create a New App
1. Click **Create App**
2. Select **Business** as the app type
3. Click **Next**
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Create an App [×] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ Select an app type: │
│ │
│ ┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐ │
│ │ Consumer │ │ ● Business │ │ Gaming │ │
│ │ │ │ ◄── Select │ │ │ │
│ │ For consumer │ │ │ │ For game │ │
│ │ apps │ │ For business │ │ integrations │ │
│ │ │ │ integrations │ │ │ │
│ └─────────────────┘ └─────────────────┘ └─────────────────┘ │
│ │
│ [Next] │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 2.3 Fill In App Details
| Field | What to Enter | Example |
|-------|---------------|---------|
| **App Name** | Your bot's name | My Company Bot |
| **App Contact Email** | Your email | admin@company.com |
| **Business Account** | Select or create | My Company |
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Add App Details [×] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ App Name: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ My Company Bot │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ App Contact Email: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ admin@company.com │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ Business Account: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ My Company [▼] │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ [Create App] │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
4. Click **Create App**
5. Complete the security check if prompted
### 2.4 Add WhatsApp to Your App
1. In the app dashboard, scroll to **Add Products**
2. Find **WhatsApp** and click **Set Up**
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Add Products to Your App │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ ┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐ │
│ │ Messenger │ │ 📱 WhatsApp │ │ Instagram │ │
│ │ │ │ │ │ │ │
│ │ [Set Up] │ │ [Set Up] ◄── │ │ [Set Up] │ │
│ │ │ │ Click here │ │ │ │
│ └─────────────────┘ └─────────────────┘ └─────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
✅ **Checkpoint**: WhatsApp should now appear in your app's left sidebar.
---
## Step 3: Configure WhatsApp Settings
### 3.1 Get Your API Credentials
In the left sidebar, click **WhatsApp** → **API Setup**.
You'll see:
- **Phone number ID** - Identifies your WhatsApp number
- **WhatsApp Business Account ID** - Your business account
- **Temporary access token** - For testing (expires in 24 hours)
```
┌─────────────────────────────────────────────────────────────────────────┐
│ WhatsApp > API Setup │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ STEP 1: Select Phone Numbers │
│ ──────────────────────────── │
│ │
│ From: [Test Number - 15550001234 ▼] │
│ │
│ To: (Add a recipient phone number for testing) │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ +1 555 123 4567 │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ ───────────────────────────────────────────────────────────────────── │
│ │
│ STEP 2: Send Messages with the API │
│ ────────────────────────────────── │
│ │
│ Temporary Access Token: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ EAAGm0PX4ZCp... [Copy] │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ ⚠️ This token expires in 24 hours. Use System User for production. │
│ │
│ Phone Number ID: 123456789012345 [Copy] │
│ WhatsApp Business Account ID: 987654321098765 [Copy] │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
📝 **Write down these values** - You'll need them in the next step:
- Phone Number ID: `_______________`
- Access Token: `_______________`
### 3.2 Create a Permanent Access Token
For production, you need a permanent token:
1. Go to **Business Settings** → **System Users**
2. Click **Add** to create a system user
3. Name it (e.g., "WhatsApp Bot")
4. Set role to **Admin**
5. Click **Generate Token**
6. Select your app and the `whatsapp_business_messaging` permission
7. Click **Generate Token**
💡 **Important**: Save this token securely! You won't be able to see it again.
### 3.3 Configure the Webhook
The webhook tells Meta where to send incoming messages.
1. In the left sidebar, click **WhatsApp** → **Configuration**
2. Under **Webhook**, click **Edit**
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Webhook Configuration [×] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ Callback URL: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ https://your-bot-server.com/webhook/whatsapp │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ Verify Token: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ your-custom-verify-token-here │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ ⚠️ Your server must respond to Meta's verification request │
│ │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ Verify and Save │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
**Enter these values:**
| Field | Value |
|-------|-------|
| Callback URL | `https://your-server.com/webhook/whatsapp` |
| Verify Token | A secret string you create (e.g., `my_bot_verify_123`) |
3. Click **Verify and Save**
### 3.4 Subscribe to Webhook Events
After verifying, select which events to receive:
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Webhook Fields │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ ☑ messages ◄── Required! Receive incoming messages │
│ ☐ message_template_status_update │
│ ☐ phone_number_name_update │
│ ☐ phone_number_quality_update │
│ ☑ account_review_update │
│ ☐ account_update │
│ ☐ business_capability_update │
│ ☐ flows │
│ ☑ security │
│ ☑ message_echoes │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
At minimum, select:
- **messages** (required - to receive user messages)
✅ **Checkpoint**: Webhook should show as "Active" with a green indicator.
---
## Step 4: Configure General Bots
### 4.1 Open Bot Settings
1. In General Bots, go to **Sources**
2. Click **⚙️** on your bot
3. Go to the **Channels** tab
```
┌─────────────────────────────────────────────────────────────────────────┐
│ Bot Settings: support [×] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ ┌──────────┬──────────┬──────────┬──────────┬──────────┐ │
│ │ General │ AI │*Channels*│ Security │ Advanced │ │
│ └──────────┴──────────┴──────────┴──────────┴──────────┘ │
│ │
│ CONNECTED CHANNELS │
│ ────────────────── │
│ │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ 🌐 Web Chat Status: ● On │ │
│ │ Embedded widget on your website │ │
│ │ [Configure] │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ 📱 WhatsApp Status: ○ Off │ │
│ │ Not configured │ │
│ │ [Configure] ◄── Click here │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 4.2 Enter WhatsApp Credentials
Click **Configure** for WhatsApp and enter your credentials:
```
┌─────────────────────────────────────────────────────────────────────────┐
│ WhatsApp Configuration [×] │
├─────────────────────────────────────────────────────────────────────────┤
│ │
│ META API CREDENTIALS │
│ ──────────────────── │
│ │
│ Phone Number ID: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ 123456789012345 │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ Access Token: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ •••••••••••••••••••••••••••••••••••••• │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ Verify Token: │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ my_bot_verify_123 │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ ⚠️ Must match the token you set in Meta Developer Portal │
│ │
│ ───────────────────────────────────────────────────────────────────── │
│ │
│ WEBHOOK URL (provide this to Meta) │
│ ────────────────────────────────── │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ https://your-server.com/webhook/whatsapp [Copy] │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ ┌─────────────────┐ ┌─────────────────┐ │
│ │ Test Connection │ │ Save │ │
│ └─────────────────┘ └─────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 4.3 Test the Connection
1. Click **Test Connection**
2. You should see "Connection successful!"
If the test fails, check:
- Token is correct and not expired
- Phone Number ID is correct
- Your server is accessible from the internet
### 4.4 Save and Enable
1. Click **Save**
2. Toggle WhatsApp to **On**
✅ **Checkpoint**: WhatsApp should now show Status: ● On
---
## Step 5: Test Your WhatsApp Bot
### 5.1 Add Test Phone Number
In Meta Developer Portal:
1. Go to **WhatsApp** → **API Setup**
2. Under "To", add your phone number
3. Click **Send** to receive a test message
### 5.2 Send a Test Message
1. Open WhatsApp on your phone
2. Message the bot's number (the test number from Meta)
3. Send: "Hello"
```
┌─────────────────────────────────────────────────────────────────────────┐
│ │
│ WhatsApp │
│ │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ │ │
│ │ My Company Bot │ │
│ │ +1 555 000 1234 │ │
│ │ │ │
│ │ ───────────────────────────────────────────────────────────── │ │
│ │ │ │
│ │ ┌───────────────┐ │ │
│ │ │ Hello │ │ │
│ │ │ 10:30 │ │ │
│ │ └───────────────┘ │ │
│ │ │ │
│ │ ┌─────────────────────────────────────────┐ │ │
│ │ │ Hello! How can I help you today? │ │ │
│ │ │ 10:30 │ │ │
│ │ └─────────────────────────────────────────┘ │ │
│ │ │ │
│ │ ┌───────────────┐ │ │
│ │ │ I need help │ │ │
│ │ │ with my order │ │ │
│ │ │ 10:31 │ │ │
│ │ └───────────────┘ │ │
│ │ │ │
│ │ ┌─────────────────────────────────────────┐ │ │
│ │ │ I'd be happy to help with your order! │ │ │
│ │ │ What's your order number? │ │ │
│ │ │ 10:31 │ │ │
│ │ └─────────────────────────────────────────┘ │ │
│ │ │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
│ ┌─────────────────────────────────────────────────────────────────┐ │
│ │ Type a message... 📎 │ │
│ └─────────────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
### 5.3 Verify in General Bots
Check that the conversation appears in Analytics:
1. Go to **Analytics** → **Sessions**
2. You should see a new session with channel "WhatsApp"
---
## 🎉 Congratulations!
Your bot is now connected to WhatsApp! Users can message your WhatsApp Business number and receive responses from your bot.
```
┌─────────────────────────────────────────────────────────────────────────┐
│ │
│ ✓ SUCCESS! │
│ │
│ Your WhatsApp bot is live! │
│ │
│ ┌───────────┐ ┌───────────┐ ┌──────────┐ │
│ │ │ │ │ │ │ │
│ │ 📱 │ ────────▶ │ 🤖 │ ────────▶ │ 💬 │ │
│ │ WhatsApp │ │ General │ │ Bot │ │
│ │ User │ ◀──────── │ Bots │ ◀──────── │ Response │ │
│ │ │ │ │ │ │ │
│ └───────────┘ └───────────┘ └──────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────────┘
```
---
## Going to Production
### Add a Real Phone Number
The test number has limitations. For production:
1. Go to **WhatsApp** → **Phone Numbers** in Meta Developer Portal
2. Click **Add Phone Number**
3. Enter your business phone number
4. Verify via SMS or voice call
5. Update the Phone Number ID in General Bots settings
### Submit for App Review
Before going live with real customers:
1. Go to **App Review** in Meta Developer Portal
2. Request `whatsapp_business_messaging` permission
3. Complete the review process (takes 2-5 business days)
### Set Up Message Templates
For proactive messages (not replies), you need approved templates:
1. Go to **WhatsApp** → **Message Templates**
2. Create templates for notifications, alerts, etc.
3. Wait for Meta approval (usually 24 hours)
---
## Troubleshooting
### Problem: "Webhook verification failed"
**Possible causes:**
1. Verify token doesn't match
2. Server not responding
3. HTTPS not configured
**Solution:**
1. Check the verify token matches exactly in both places
2. Verify your server is accessible: `curl https://your-server.com/webhook/whatsapp`
3. Ensure you have a valid SSL certificate
---
### Problem: Messages not arriving
**Possible causes:**
1. Webhook not subscribed to "messages"
2. App in development mode with unlisted numbers
3. Access token expired
**Solution:**
1. Check webhook subscriptions include "messages"
2. Add test phone numbers in API Setup
3. Generate a new access token
---
### Problem: Bot responds slowly
**Possible causes:**
1. Network latency
2. Bot processing time
3. Meta rate limits
**Solution:**
1. Ensure server is geographically close to users
2. Optimize bot dialog processing
3. Check rate limit status in Meta dashboard
---
### Problem: "Error 190: Invalid OAuth access token"
**Possible causes:**
1. Token expired (temporary tokens last 24 hours)
2. Token was revoked
3. Wrong token used
**Solution:**
1. Generate a new System User token (permanent)
2. Update the token in General Bots settings
3. Verify you're using the WhatsApp access token, not a Facebook token
---
### Problem: Phone number shows as unverified
**Possible causes:**
1. Verification not completed
2. Two-factor authentication issue
3. Number already in use
**Solution:**
1. Re-request verification code
2. Check business verification status
3. Contact Meta support if number was previously registered
---
## What You Learned
In this tutorial, you:
- ✅ Created a Meta Developer account and app
- ✅ Configured WhatsApp Cloud API
- ✅ Set up webhook for incoming messages
- ✅ Connected WhatsApp to General Bots
- ✅ Tested the integration with real messages
---
## Next Steps
Now that WhatsApp is connected, try these:
| Next Tutorial | What You'll Learn |
|---------------|-------------------|
| [Write Your First Dialog](./write-first-dialog.md) | Create custom conversation flows |
| [Add KB Documents](./add-kb-documents.md) | Make your bot smarter |
| [Monitor Sessions](./monitor-sessions.md) | Track WhatsApp conversations |
---
## Quick Reference
### WhatsApp Message Limits
| Tier | Messages/Day | How to Qualify |
|------|--------------|----------------|
| Unverified | 250 | New accounts |
| Verified | 1,000 | Complete business verification |
| Tier 1 | 10,000 | Good quality rating |
| Tier 2 | 100,000 | Maintain quality |
| Tier 3 | Unlimited | High volume, good quality |
### Quality Rating
Meta monitors your WhatsApp quality based on:
- User blocks and reports
- Message template quality
- Response time
Keep quality high by:
- Responding to all messages
- Not spamming users
- Using approved templates for outbound messages
### Key URLs
| Resource | URL |
|----------|-----|
| Meta for Developers | https://developers.facebook.com |
| Meta Business Suite | https://business.facebook.com |
| WhatsApp Cloud API Docs | https://developers.facebook.com/docs/whatsapp |
| API Status | https://metastatus.com |
### Configuration via config.csv
Configure WhatsApp in your bot's `config.csv`:
```csv
name,value
whatsapp-phone-number-id,123456789012345
whatsapp-access-token,EAAGm0PX4ZCp...
whatsapp-verify-token,my_bot_verify_123
whatsapp-business-account-id,987654321098765
```
**Note**: Do not use environment variables for WhatsApp configuration. All settings belong in `config.csv`.
---
## See Also
- [Chat App](../apps/chat.md) - Web chat interface
- [Sources App](../apps/sources.md) - Bot configuration
- [Compliance App](../apps/compliance.md) - Data privacy for WhatsApp
- [BASIC Keywords](../../chapter-06-gbdialog/keywords-reference.md) - WhatsApp-specific keywords