GeneralBots/botserver
2
1
Fork 0
Code Issues Pull requests Projects Releases 323 Packages Wiki Activity Actions
botserver/templates/it/helpdesk.gbai/helpdesk.gbdialog/create-ticket.bas

73 lines
2.2 KiB
QBasic
Raw Normal View History

Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
PARAM description AS STRING LIKE "My computer won't turn on" DESCRIPTION "Description of the IT issue or problem"
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
PARAM category AS STRING LIKE "hardware" DESCRIPTION "Category: hardware, software, network, email, account, other" OPTIONAL
PARAM priority AS STRING LIKE "medium" DESCRIPTION "Priority level: critical, high, medium, low" OPTIONAL
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
DESCRIPTION "Create a new IT support ticket with issue details and priority assignment"
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
useremail = GET "session.user_email"
username = GET "session.user_name"
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
IF NOT category THEN
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
category = "other"
END IF
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
IF NOT priority THEN
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
priority = "medium"
END IF
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
ticketnumber = "TKT" + FORMAT(NOW(), "YYYYMMDD") + "-" + FORMAT(RANDOM(1000, 9999))
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
slahours = 48
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
IF priority = "critical" THEN
slahours = 4
ELSE IF priority = "high" THEN
slahours = 24
ELSE IF priority = "low" THEN
slahours = 72
END IF
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
assignedteam = "general-support"
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
IF category = "network" THEN
assignedteam = "network-team"
ELSE IF category = "hardware" THEN
assignedteam = "desktop-support"
ELSE IF category = "email" THEN
assignedteam = "messaging-team"
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
ELSE IF category = "account" THEN
assignedteam = "identity-team"
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
END IF
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
WITH ticket
number = ticketnumber
desc = description
cat = category
prio = priority
status = "new"
userEmail = useremail
userName = username
team = assignedteam
created = NOW()
END WITH
SAVE "tickets.csv", ticket
Looking at this diff, I can see it's a comprehensive documentation update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
2025-11-30 10:53:59 -03:00
SET BOT MEMORY "last_ticket", ticketnumber
``` Add KB Statistics keywords and infrastructure documentation - Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
2025-11-30 16:25:51 -03:00
subject = "Ticket Created: " + ticketnumber
message = "Hello " + username + ",\n\nYour support ticket has been created.\n\nTicket: " + ticketnumber + "\nCategory: " + category + "\nPriority: " + priority + "\nExpected Response: Within " + slahours + " hours\n\nIssue:\n" + description
SEND EMAIL useremail, subject, message
teamsubject = "[" + priority + "] New Ticket: " + ticketnumber
teammessage = "New ticket from " + username + " (" + useremail + ")\n\nCategory: " + category + "\nPriority: " + priority + "\n\nDescription:\n" + description
SEND EMAIL assignedteam + "@company.com", teamsubject, teammessage
TALK "Ticket created: " + ticketnumber
TALK "Category: " + category
TALK "Priority: " + priority
TALK "Assigned Team: " + assignedteam
TALK "Expected Response: Within " + slahours + " hours"
RETURN ticketnumber
Reference in a new issue Copy permalink