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fix(whatsapp.gblib): Now using e-mail instead of Teams ID.

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This commit is contained in:
Rodrigo Rodriguez 2023-08-01 13:03:19 -03:00
parent 4ce0ef1a66
commit 58600001c9
2 changed files with 13 additions and 6 deletions
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5
packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts
View file

@ -104,7 +104,8 @@ export class FeedbackDialog extends IGBDialog {
await min.userProfile.set(step.context, profile); await min.userProfile.set(step.context, profile);
if (agentSystemId.charAt(2) === ':' || agentSystemId.indexOf('@') > -1) { if (agentSystemId.indexOf('@') !== -1) {
// Agent is from Teams or Google Chat. // Agent is from Teams or Google Chat.
const agent = await sec.getUserFromSystemId(agentSystemId); const agent = await sec.getUserFromSystemId(agentSystemId);
@ -181,7 +182,7 @@ export class FeedbackDialog extends IGBDialog {
step.context.activity.conversation.id step.context.activity.conversation.id
); );
if (user.agentSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) { if (user.agentSystemId.indexOf('@') !== -1) {
// Agent is from Teams or Google Chat. // Agent is from Teams or Google Chat.
await min.conversationalService.sendText( await min.conversationalService.sendText(
min, min,

14
packages/whatsapp.gblib/services/WhatsappDirectLine.ts
View file

@ -516,7 +516,8 @@ export class WhatsappDirectLine extends GBService {
null null
); );
if (user.agentSystemId.charAt(2) === ':') { if (user.agentSystemId.indexOf('@') !== -1) {
// Agent is from Teams. // Agent is from Teams.
await this.min.conversationalService['sendOnConversation']( await this.min.conversationalService['sendOnConversation'](
this.min, this.min,
@ -535,7 +536,7 @@ export class WhatsappDirectLine extends GBService {
await sec.updateHumanAgent(user.agentSystemId, this.min.instance.instanceId, null); await sec.updateHumanAgent(user.agentSystemId, this.min.instance.instanceId, null);
} else { } else {
GBLog.info(`HUMAN AGENT (${manualUser.agentSystemId}) TO USER ${manualUser.userSystemId}: ${text}`); GBLog.info(`HUMAN AGENT (${manualUser.agentSystemId}) TO USER ${manualUser.userSystemId}: ${text}`);
await this.sendToDeviceEx(manualUser.userSystemId, `AGENTE: *${text}*`, locale, null); await this.sendToDeviceEx(manualUser.userSystemId, `AGENT: *${text}*`, locale, null);
} }
} }
} else if (user.agentMode === 'human') { } else if (user.agentMode === 'human') {
@ -552,7 +553,7 @@ export class WhatsappDirectLine extends GBService {
} else { } else {
GBLog.info(`USER (${from}) TO AGENT ${agent.userSystemId}: ${text}`); GBLog.info(`USER (${from}) TO AGENT ${agent.userSystemId}: ${text}`);
if (user.agentSystemId.charAt(2) === ':' || agent.userSystemId.indexOf('@') > -1) { if (user.agentSystemId.indexOf('@') !== -1) {
// Agent is from Teams or Google Chat. // Agent is from Teams or Google Chat.
await this.min.conversationalService['sendOnConversation'](this.min, agent, text); await this.min.conversationalService['sendOnConversation'](this.min, agent, text);
} else { } else {
@ -593,16 +594,21 @@ export class WhatsappDirectLine extends GBService {
} }
private async endTransfer(id: string, locale: string, user: GuaribasUser, agent: GuaribasUser, sec: SecService) { private async endTransfer(id: string, locale: string, user: GuaribasUser, agent: GuaribasUser, sec: SecService) {
await this.sendToDeviceEx(id, Messages[this.locale].notify_end_transfer(this.min.instance.botId), locale, null); await this.sendToDeviceEx(id, Messages[this.locale].notify_end_transfer(this.min.instance.botId), locale, null);
if (user.agentSystemId.charAt(2) === ':') { if (user.agentSystemId.indexOf('@') !== -1) {
// Agent is from Teams. // Agent is from Teams.
await this.min.conversationalService['sendOnConversation']( await this.min.conversationalService['sendOnConversation'](
this.min, this.min,
agent, agent,
Messages[this.locale].notify_end_transfer(this.min.instance.botId) Messages[this.locale].notify_end_transfer(this.min.instance.botId)
); );
} else { } else {
await this.sendToDeviceEx( await this.sendToDeviceEx(
user.agentSystemId, user.agentSystemId,
Messages[this.locale].notify_end_transfer(this.min.instance.botId), Messages[this.locale].notify_end_transfer(this.min.instance.botId),