diff --git a/package-lock.json b/package-lock.json
index 19bd155d..3a3dbe40 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -8439,14 +8439,12 @@
     "es6-promise": {
       "version": "4.2.8",
       "resolved": "https://registry.npmjs.org/es6-promise/-/es6-promise-4.2.8.tgz",
-      "integrity": "sha512-HJDGx5daxeIvxdBxvG2cb9g4tEvwIk3i8+nhX0yGrYmZUzbkdg8QbDevheDB8gd0//uPj4c1EQua8Q+MViT0/w==",
-      "dev": true
+      "integrity": "sha512-HJDGx5daxeIvxdBxvG2cb9g4tEvwIk3i8+nhX0yGrYmZUzbkdg8QbDevheDB8gd0//uPj4c1EQua8Q+MViT0/w=="
     },
     "es6-promisify": {
       "version": "5.0.0",
       "resolved": "https://registry.npmjs.org/es6-promisify/-/es6-promisify-5.0.0.tgz",
       "integrity": "sha1-UQnWLz5W6pZ8S2NQWu8IKRyKUgM=",
-      "dev": true,
       "requires": {
         "es6-promise": "^4.0.3"
       }
@@ -9923,9 +9921,9 @@
       }
     },
     "googleapis": {
-      "version": "76.0.0",
-      "resolved": "https://registry.npmjs.org/googleapis/-/googleapis-76.0.0.tgz",
-      "integrity": "sha512-l/TFSW7IRFcb7wF641BlmuP8Ox1ncuzJk5Fcs2947otlGBm5ktDxFhPkmrcNDaG+LWPQsuDwP1ojL0xV39cpmw==",
+      "version": "75.0.0",
+      "resolved": "https://registry.npmjs.org/googleapis/-/googleapis-75.0.0.tgz",
+      "integrity": "sha512-ZAZbWiBMw+ke5rzKRjNBSIJ+ab6wX/4HyHucIV1UHuLScNc8/rFCQsQg2VXEWBkdWUvsRxpB2AtTGtzcviJfwg==",
       "requires": {
         "google-auth-library": "^7.0.2",
         "googleapis-common": "^5.0.2"
@@ -12860,19 +12858,18 @@
       }
     },
     "microsoft-cognitiveservices-speech-sdk": {
-      "version": "1.17.0",
-      "resolved": "https://registry.npmjs.org/microsoft-cognitiveservices-speech-sdk/-/microsoft-cognitiveservices-speech-sdk-1.17.0.tgz",
-      "integrity": "sha512-RVUCpTeu1g+R4HB/PaLQmEfsdHzwEa6+2phgCiPA4lGIiR7ILEL7qZHHUWAG6W4zcjnWeiLnL7tVgMbyd5XGgA==",
+      "version": "1.14.1",
+      "resolved": "https://registry.npmjs.org/microsoft-cognitiveservices-speech-sdk/-/microsoft-cognitiveservices-speech-sdk-1.14.1.tgz",
+      "integrity": "sha512-+bltlfn5sc0WBhWPiC2Iq503LadmDmCSfF7OH+gTBe5xFeeHuaIMPF1y+Q5B9c/kjZUhLWgxRYahTCMfcyLJZg==",
       "requires": {
-        "agent-base": "^6.0.1",
-        "asn1.js-rfc2560": "^5.0.1",
+        "agent-base": "^6.0.0",
+        "asn1.js-rfc2560": "^5.0.0",
         "asn1.js-rfc5280": "^3.0.0",
         "async-disk-cache": "^2.1.0",
-        "https-proxy-agent": "^4.0.0",
+        "https-proxy-agent": "^3.0.1",
         "simple-lru-cache": "0.0.2",
-        "url-parse": "^1.4.7",
-        "uuid": "^3.3.3",
-        "ws": "^7.3.1",
+        "uuid": "^8.3.1",
+        "ws": "^7.2.0",
         "xmlhttprequest-ts": "^1.0.1"
       },
       "dependencies": {
@@ -12893,20 +12890,36 @@
           }
         },
         "https-proxy-agent": {
-          "version": "4.0.0",
-          "resolved": "https://registry.npmjs.org/https-proxy-agent/-/https-proxy-agent-4.0.0.tgz",
-          "integrity": "sha512-zoDhWrkR3of1l9QAL8/scJZyLu8j/gBkcwcaQOZh7Gyh/+uJQzGVETdgT30akuwkpL8HTRfssqI3BZuV18teDg==",
+          "version": "3.0.1",
+          "resolved": "https://registry.npmjs.org/https-proxy-agent/-/https-proxy-agent-3.0.1.tgz",
+          "integrity": "sha512-+ML2Rbh6DAuee7d07tYGEKOEi2voWPUGan+ExdPbPW6Z3svq+JCqr0v8WmKPOkz1vOVykPCBSuobe7G8GJUtVg==",
           "requires": {
-            "agent-base": "5",
-            "debug": "4"
+            "agent-base": "^4.3.0",
+            "debug": "^3.1.0"
           },
           "dependencies": {
             "agent-base": {
-              "version": "5.1.1",
-              "resolved": "https://registry.npmjs.org/agent-base/-/agent-base-5.1.1.tgz",
-              "integrity": "sha512-TMeqbNl2fMW0nMjTEPOwe3J/PRFP4vqeoNuQMG0HlMrtm5QxKqdvAkZ1pRBQ/ulIyDD5Yq0nJ7YbdD8ey0TO3g=="
+              "version": "4.3.0",
+              "resolved": "https://registry.npmjs.org/agent-base/-/agent-base-4.3.0.tgz",
+              "integrity": "sha512-salcGninV0nPrwpGNn4VTXBb1SOuXQBiqbrNXoeizJsHrsL6ERFM2Ne3JUSBWRE6aeNJI2ROP/WEEIDUiDe3cg==",
+              "requires": {
+                "es6-promisify": "^5.0.0"
+              }
+            },
+            "debug": {
+              "version": "3.2.7",
+              "resolved": "https://registry.npmjs.org/debug/-/debug-3.2.7.tgz",
+              "integrity": "sha512-CFjzYYAi4ThfiQvizrFQevTTXHtnCqWfe7x1AhgEscTz6ZbLbfoLRLPugTQyBth6f8ZERVUSyWHFD/7Wu4t1XQ==",
+              "requires": {
+                "ms": "^2.1.1"
+              }
             }
           }
+        },
+        "uuid": {
+          "version": "8.3.2",
+          "resolved": "https://registry.npmjs.org/uuid/-/uuid-8.3.2.tgz",
+          "integrity": "sha512-+NYs2QeMWy+GWFOEm9xnn6HCDp0l7QBD7ml8zLUmJ+93Q5NF0NocErnwkTkXVFNiX3/fpC6afS8Dhb/gz7R7eg=="
         }
       }
     },
diff --git a/package.json b/package.json
index 5b597472..2803ed27 100644
--- a/package.json
+++ b/package.json
@@ -81,7 +81,7 @@
     "express-remove-route": "1.0.0",
     "ffmpeg-static": "4.3.0",
     "google-libphonenumber": "3.2.21",
-    "googleapis": "^76.0.0",
+    "googleapis": "75.0.0",
     "ibm-watson": "6.1.1",
     "js-beautify": "1.13.13",
     "marked": "2.0.7",
diff --git a/packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts b/packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts
index 18e09026..8e7eec48 100644
--- a/packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts
+++ b/packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts
@@ -131,7 +131,7 @@ export class FeedbackDialog extends IGBDialog {
             await min.whatsAppDirectLine.sendToDeviceEx(manualUser.userSystemId,
               Messages[locale].notify_end_transfer(min.instance.botId), locale);
 
-            if (userSystemId.charAt(2) === ":") { // Agent is from Teams.
+            if (userSystemId.charAt(2) === ":" || userSystemId.indexOf('@') > -1) { // Agent is from Teams or Google Chat.
               await min.conversationalService.sendText(min, step, Messages[locale].notify_end_transfer(min.instance.botId));
             }
             else {
@@ -154,7 +154,7 @@ export class FeedbackDialog extends IGBDialog {
               Messages[locale].notify_end_transfer(min.instance.botId), locale);
 
 
-            if (user.systemUser.agentSystemId.charAt(2) === ":") { // Agent is from Teams.
+            if (user.systemUser.agentSystemId.charAt(2) === ":" || userSystemId.indexOf('@') > -1) { // Agent is from Teams or Google Chat.
               await min.conversationalService.sendText(min, step, Messages[locale].notify_end_transfer(min.instance.botId));
             }
             else {
@@ -171,7 +171,7 @@ export class FeedbackDialog extends IGBDialog {
           }
           else
           {
-            if (user.systemUser.userSystemId.charAt(2) === ":") { // Agent is from Teams.
+            if (user.systemUser.userSystemId.charAt(2) === ":" || userSystemId.indexOf('@') > -1) { // Agent is from Teams or Google Chat.
               await min.conversationalService.sendText(min, step, 'Nenhum atendimento em andamento.');
             }
             else {