diff --git a/packages/core.gbapp/services/GBConversationalService.ts b/packages/core.gbapp/services/GBConversationalService.ts
index 561cb9cd..23de5b63 100644
--- a/packages/core.gbapp/services/GBConversationalService.ts
+++ b/packages/core.gbapp/services/GBConversationalService.ts
@@ -63,6 +63,8 @@ import * as marked from 'marked';
 import Translate from '@google-cloud/translate';
 import { GBUtil } from '../../../src/util.js';
 import { GBLogEx } from './GBLogEx.js';
+import { DialogKeywords } from '../../basic.gblib/services/DialogKeywords.js';
+
 
 /**
  * Provides basic services for handling messages and dispatching to back-end
@@ -320,7 +322,7 @@ export class GBConversationalService {
         const filename = url.substring(url.lastIndexOf('/') + 1);
         await min.whatsAppDirectLine.sendFileToDevice(mobile, url, filename, caption);
       } else {
-        GBLogEx.info(min, 
+        GBLogEx.info(min,
           `Sending ${url} as file attachment not available in this channel ${step.context.activity['mobile']}...`
         );
         await min.conversationalService.sendText(min, step, url);
@@ -339,9 +341,9 @@ export class GBConversationalService {
   }
 
   public async sendEvent(min: GBMinInstance, step: GBDialogStep, name: string, value: Object): Promise<any> {
-    if ( step.context.activity.channelId !== 'msteams' &&
-    step.context.activity.channelId !== 'omnichannel') {
-      GBLogEx.info(min, 
+    if (step.context.activity.channelId !== 'msteams' &&
+      step.context.activity.channelId !== 'omnichannel') {
+      GBLogEx.info(min,
         `Sending event ${name}:${typeof value === 'object' ? JSON.stringify(value) : value ? value : ''} to client...`
       );
       const msg = MessageFactory.text('');
@@ -355,7 +357,7 @@ export class GBConversationalService {
 
   // tslint:disable:no-unsafe-any due to Nexmo.
   public async sendSms(min: GBMinInstance, mobile: string, text: string): Promise<any> {
-    
+
     let botNumber = min.core.getParam<string>(min.instance, 'Bot Number', null);
     if (botNumber) {
 
@@ -425,7 +427,7 @@ export class GBConversationalService {
     }
   }
 
-  public async sendToMobile(min: GBMinInstance, mobile: string, message: string, conversationId) {
+  public async sendToMobile(min: GBMinInstance, mobile: string, message: any, conversationId) {
     GBLogEx.info(min, `Sending message ${message} to ${mobile}...`);
     return min.whatsAppDirectLine ? await min.whatsAppDirectLine.sendToDevice(mobile, message, conversationId) :
       await this.sendSms(min, mobile, message);
@@ -646,6 +648,47 @@ export class GBConversationalService {
     });
   }
 
+  public async fillAndBroadcastTemplate(min: GBMinInstance, step: GBDialogStep, mobile: string, text) {
+
+    let image = /(.*)\n/gmi.exec(text)[0].trim();
+
+    const gbaiName = DialogKeywords.getGBAIPath(min.botId);
+
+    const fileUrl = urlJoin(process.env.BOT_URL,'kb', gbaiName, `${min.botId}.gbkb`, 'images', image);
+
+    let urlImage = image.startsWith('http')
+      ? image
+      : fileUrl;
+
+    text = text.substring(image.length).trim();
+    let data = {
+      name: 'broadcast', components: [
+        {
+          type: "header",
+          parameters: [
+            {
+              type: "image",
+              image: {
+                link: urlImage,
+              },
+            },
+          ],
+        },
+        {
+          type: "body",
+          parameters: [
+            {
+              type: "text",
+              text: text,
+            }
+          ]
+        }
+      ]
+    };
+
+    GBLogEx.info(min, `Sending answer file to mobile: ${mobile}.`);
+    await this.sendToMobile(min, mobile, data, null);
+  }
   // tslint:enable:no-unsafe-any
 
   public async sendMarkdownToMobile(min: GBMinInstance, step: GBDialogStep, mobile: string, text: string) {
@@ -888,7 +931,7 @@ export class GBConversationalService {
         return false;
       }
 
-      GBLogEx.info(min, 
+      GBLogEx.info(min,
         `NLP called: ${intent}, entities: ${nlp.entities.length}, score: ${score} > required (nlpScore): ${instanceScore}`
       );
 
diff --git a/packages/kb.gbapp/services/KBService.ts b/packages/kb.gbapp/services/KBService.ts
index 0fa6affd..217a82d0 100644
--- a/packages/kb.gbapp/services/KBService.ts
+++ b/packages/kb.gbapp/services/KBService.ts
@@ -743,6 +743,26 @@ export class KBService implements IGBKBService {
           });
         }
       } else if (file !== null && file.name.endsWith('.docx')) {
+        const path = DialogKeywords.getGBAIPath(instance.botId, `gbkb`);
+        const localName = Path.join('work', path, 'articles', file.name);
+        let loader = new DocxLoader(localName);
+        let doc = await loader.load();
+        
+        const answer = {
+          instanceId: instance.instanceId,
+          content: doc[0].pageContent,
+          format: '.md',
+          media: file.name,
+          packageId: packageId,
+          prevId: 0
+        };
+
+        data.answers.push(answer);
+
+
+
+      
+      } else if (file !== null && file.name.endsWith('.toc.docx')) {
         const path = DialogKeywords.getGBAIPath(instance.botId, `gbkb`);
         const localName = Path.join('work', path, 'articles', file.name);
         const buffer = Fs.readFileSync(localName, { encoding: null });
diff --git a/packages/whatsapp.gblib/services/WhatsappDirectLine.ts b/packages/whatsapp.gblib/services/WhatsappDirectLine.ts
index cb79e979..f609367d 100644
--- a/packages/whatsapp.gblib/services/WhatsappDirectLine.ts
+++ b/packages/whatsapp.gblib/services/WhatsappDirectLine.ts
@@ -104,7 +104,7 @@ export class WhatsappDirectLine extends GBService {
     this.whatsappServiceNumber = whatsappServiceNumber;
     this.whatsappServiceUrl = whatsappServiceUrl;
     this.provider = whatsappServiceKey === 'internal'
-        ? 'GeneralBots' : 'meta';
+      ? 'GeneralBots' : 'meta';
     this.groupId = groupId;
   }
 
@@ -137,13 +137,15 @@ export class WhatsappDirectLine extends GBService {
         const minBoot = GBServer.globals.minBoot;
         // Initialize the browser using a local profile for each bot.
         const gbaiPath = DialogKeywords.getGBAIPath(this.min.botId);
-        const webVersion  = '2.2411.2';
+        const webVersion = '2.2411.2';
         const localName = Path.join('work', gbaiPath, 'profile');
         const createClient = () => {
           const client = (this.customClient = new Client({
             puppeteer: GBSSR.preparePuppeteer(localName)
-            , webVersionCache: { type: 'remote', 
-            remotePath: `https://raw.githubusercontent.com/wppconnect-team/wa-version/main/html/${webVersion}.html` } 
+            , webVersionCache: {
+              type: 'remote',
+              remotePath: `https://raw.githubusercontent.com/wppconnect-team/wa-version/main/html/${webVersion}.html`
+            }
           }));
           client.on(
             'message',
@@ -157,14 +159,14 @@ export class WhatsappDirectLine extends GBService {
               const adminNumber = this.min.core.getParam(this.min.instance, 'Bot Admin Number', null);
               const adminEmail = this.min.core.getParam(this.min.instance, 'Bot Admin E-mail', null);
               const pid = GBVMService.createProcessInfo(null, this.min, 'wppboot', null);
-              
+
               // Sends QR Code to boot bot admin.
-              
+
               const msg = `Please, scan QR Code with for bot ${this.botId}.`;
               qrcode.generate(qr, { small: true, scale: 0.5 });
 
               const s = new DialogKeywords();
-              const qrBuf = await s.getQRCode({pid, text: qr});
+              const qrBuf = await s.getQRCode({ pid, text: qr });
               const localName = Path.join('work', gbaiPath, 'cache', `qr${GBAdminService.getRndReadableIdentifier()}.png`);
               Fs.writeFileSync(localName, qrBuf.data);
               const url = urlJoin(
@@ -173,13 +175,14 @@ export class WhatsappDirectLine extends GBService {
                 'cache',
                 Path.basename(localName)
               );
-              
-              if (adminNumber){
+
+              if (adminNumber) {
                 await GBServer.globals.minBoot.whatsAppDirectLine.sendFileToDevice(adminNumber, url, Path.basename(localName), msg);
               }
-                            
-              if (adminEmail){
-                await s.sendEmail({pid, to: adminEmail, subject: `Check your WhatsApp for bot ${this.min.botId}`,
+
+              if (adminEmail) {
+                await s.sendEmail({
+                  pid, to: adminEmail, subject: `Check your WhatsApp for bot ${this.min.botId}`,
                   body: msg
                 });
               }
@@ -262,11 +265,17 @@ export class WhatsappDirectLine extends GBService {
 
     switch (provider) {
       case 'meta':
+        if (req.body.entry[0].changes[0].value.messages[0].text) {
+          text = req.body.entry[0].changes[0].value.messages[0].text.body;
+        }
+        else {
+          text = req.body.entry[0].changes[0].value.messages[0].button.text;
+        }
+        
         from = req.body.entry[0].changes[0].value.messages[0].from;
-        text = req.body.entry[0].changes[0].value.messages[0].text.body
         to = this.min.core.getParam<string>(this.min.instance, 'Bot Number', null);
         fromName = req.body.entry[0].changes[0].value.contacts[0].profile.name;
-        
+
         break;
       case 'official':
         message = req.body;
@@ -595,7 +604,7 @@ export class WhatsappDirectLine extends GBService {
         await this.printMessages(response.obj.activities, conversationId, from, fromName);
       } catch (err) {
         GBLog.error(
-          `Error calling printMessages on Whatsapp channel ${err.data === undefined ? 
+          `Error calling printMessages on Whatsapp channel ${err.data === undefined ?
             err : err.data} ${err.errObj ? err.errObj.message : ''
           }`
         );
@@ -710,7 +719,7 @@ export class WhatsappDirectLine extends GBService {
     await this.sendFileToDevice(to, url, 'Audio', msg, chatId);
   }
 
-  public async sendToDevice(to: string, msg: string, conversationId) {
+  public async sendToDevice(to: any, msg: string, conversationId) {
     const cmd = '/audio ';
     let url;
     let chatId = WhatsappDirectLine.chatIds[conversationId];
@@ -725,14 +734,23 @@ export class WhatsappDirectLine extends GBService {
 
       switch (this.provider) {
         case 'meta':
-          const bot = createBot(this.min.instance.whatsappServiceNumber,
-             this.min.instance.whatsappServiceKey);
-             messages = msg.match(/(.|[\r\n]){1,4096}/g)
+          const driver = createBot(this.min.instance.whatsappServiceNumber,
+            this.min.instance.whatsappServiceKey);
 
-             await CollectionUtil.asyncForEach(messages, async msg => {
-               await GBUtil.sleep(3000);
-               await bot.sendText(to, msg);
-             });
+          if (msg['name']) {
+            const res = await driver.sendTemplate(to, msg['name'], 'pt_br', msg['components']);
+            console.log(JSON.stringify(res));
+          }
+          else {
+
+            messages = msg.match(/(.|[\r\n]){1,4096}/g)
+
+            await CollectionUtil.asyncForEach(messages, async msg => {
+              await GBUtil.sleep(3000);
+              const res =await driver.sendText(to, msg);
+              console.log(JSON.stringify(res));
+            });
+          }
 
           break;
         case 'official':
@@ -740,7 +758,7 @@ export class WhatsappDirectLine extends GBService {
             to = `+${to}`
           }
 
-           messages = msg.match(/(.|[\r\n]){1,1000}/g)
+          messages = msg.match(/(.|[\r\n]){1,1000}/g)
 
           await CollectionUtil.asyncForEach(messages, async msg => {
             await GBUtil.sleep(3000);
@@ -753,8 +771,8 @@ export class WhatsappDirectLine extends GBService {
               });
 
           });
-        
-        break;
+
+          break;
 
         case 'GeneralBots':
           to = to.replace('+', '');
@@ -806,14 +824,23 @@ export class WhatsappDirectLine extends GBService {
       switch (provider) {
 
         case 'meta':
-          if (req.body.entry[0].changes[0].value.statuses){
-            GBLogEx.info(this.min, `WhatsApp: ${req.body.entry[0].changes[0].value.statuses[0].status}.`);
+          
+          if (req.body.entry[0].changes[0].value.statuses) {
+            GBLogEx.info(this.min, `WhatsApp:${id} ${senderName} ${req.body.entry[0].changes[0].value.statuses[0].status}.`);
+            res.status(200);
+            res.end();
 
             return;
           }
+          if (req.body.entry[0].changes[0].value.messages[0].text) {
+            text = req.body.entry[0].changes[0].value.messages[0].text.body;
+          }
+          else {
+            text = req.body.entry[0].changes[0].value.messages[0].button.text;
+          }
           id = req.body.entry[0].changes[0].value.messages[0].from;
-          text = req.body.entry[0].changes[0].value.messages[0].text.body
           senderName = req.body.entry[0].changes[0].value.contacts[0].profile.name;
+
           botId = this.botId;
 
           break;
@@ -838,7 +865,7 @@ export class WhatsappDirectLine extends GBService {
           id = req.from.split('@')[0];
           senderName = req._data.notifyName;
           text = req.body;
-          botId=botId?? this.botId;
+          botId = botId ?? this.botId;
           break;
 
       }
@@ -850,11 +877,11 @@ export class WhatsappDirectLine extends GBService {
       let toSwitchMin = GBServer.globals.minInstances.filter(
         p => p.instance.botId.toLowerCase() === text.toLowerCase()
       )[0];
-      
 
-      botId = botId??GBServer.globals.minBoot.botId;
+
+      botId = botId ?? GBServer.globals.minBoot.botId;
       GBLogEx.info(this.min, `A WhatsApp mobile requested instance for: ${botId}.`);
-        
+
       let urlMin: any = GBServer.globals.minInstances.filter(p => p.instance.botId === botId)[0];
       // Detects user typed language and updates their locale profile if applies.
       let min = urlMin;