fix(customer-satisfaction.gbapp): Improvements on answer.

packages/customer-satisfaction.gbapp/services/CSService.ts

@@ -32,22 +32,36 @@
 
 import { GuaribasConversation } from '../../analytics.gblib/models';
 import { GuaribasQuestionAlternate } from '../models';
+import { GuaribasQuestion } from 'packages/kb.gbapp/models';
 
 /**
  * Customer Satisfaction Service Layer.
  */
 export class CSService {
 
-  public async resolveQuestionAlternate(
+  public async getQuestionFromAlternateText(
     instanceId: number,
-    questionTyped: string): Promise<GuaribasQuestionAlternate> {
+    text: string): Promise<GuaribasQuestion> {
 
-    return GuaribasQuestionAlternate.findOne({
+    let questionAlternate = await GuaribasQuestionAlternate.findOne({
       where: {
         instanceId: instanceId,
-        questionTyped: questionTyped
+        questionTyped: text
       }
     });
+
+    let question: GuaribasQuestion = null;
+
+    if (questionAlternate !== null) {
+
+      question = await GuaribasQuestion.findOne({
+        where: {
+          instanceId: instanceId,
+          questionId: questionAlternate.questionTyped;
+        }
+      });
+    }
+    return question;
   }
 
   public async insertQuestionAlternate(

packages/kb.gbapp/services/KBService.ts

@@ -56,6 +56,7 @@ import { GuaribasAnswer, GuaribasQuestion, GuaribasSubject } from '../models';
 import { Messages } from '../strings';
 import { GBConfigService } from './../../core.gbapp/services/GBConfigService';
 import { GBServer } from '../../../src/app';
+import { CSService } from '../../customer-satisfaction.gbapp/services/CSService';
 
 
 /**
@@ -117,12 +118,19 @@ export class KBService {
   }
 
   public async getAnswerByText(instanceId: number, text: string): Promise<any> {
-    const question = await GuaribasQuestion.findOne({
+
+    text = text.trim();
+    const service = new CSService();
+    let question = await service.getQuestionFromAlternateText(instanceId, text);
+
+    if (question !== null) {
+      question = await GuaribasQuestion.findOne({
         where: {
           instanceId: instanceId,
-        content: { [Op.like]: `%${text.trim()}%` }
+          content: { [Op.like]: `%${text}%` }
         }
       });
+    }
 
     if (question !== null) {
       const answer = await GuaribasAnswer.findOne({