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5d93505012
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feat(attendance): Add LLM-assisted attendant features
- Real-time tips when customer messages arrive
- Message polishing with one click
- Smart reply generation (3 contextual suggestions)
- Auto-summary when attendant takes conversation
- LLM-powered sentiment analysis with escalation warnings
WhatsApp Attendant Commands:
- /queue, /take, /status, /transfer, /resolve
- /tips, /polish, /replies, /summary, /help
- Portuguese versions: /fila, /pegar, /dicas, /polir, /respostas, /resumo
Config options (config.csv):
- attendant-llm-tips
- attendant-polish-message
- attendant-smart-replies
- attendant-auto-summary
- attendant-sentiment-analysis
API Endpoints:
- POST /api/attendance/llm/tips
- POST /api/attendance/llm/polish
- POST /api/attendance/llm/smart-replies
- GET /api/attendance/llm/summary/{session_id}
- POST /api/attendance/llm/sentiment
- GET /api/attendance/llm/config/{bot_id}
Uses bot's system prompt for consistency between bot and human-assisted responses.
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2025-12-05 13:47:15 -03:00 |
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