name,value

# Bot Identity
bot-name,Attendance CRM Bot
bot-description,Hybrid AI + Human support with CRM integration

# CRM / Human Handoff - Required
crm-enabled,true

# LLM Assist Features for Attendants
attendant-llm-tips,true
attendant-polish-message,true
attendant-smart-replies,true
attendant-auto-summary,true
attendant-sentiment-analysis,true

# Bot Personality (used for LLM assist context)
bot-system-prompt,You are a professional customer service assistant. Be helpful and empathetic. When issues are complex or customers are frustrated transfer to human support.

# Auto-transfer triggers
auto-transfer-on-frustration,true
auto-transfer-threshold,3

# Queue Settings
queue-timeout-minutes,30
queue-notify-interval,5

# Lead Scoring
lead-score-threshold-hot,70
lead-score-threshold-warm,50

# Follow-up Automation
follow-up-1-day,true
follow-up-3-day,true
follow-up-7-day,true

# Collections Automation
collections-enabled,true
collections-grace-days,3

# Working Hours (for auto-responses)
business-hours-start,09:00
business-hours-end,18:00
business-days,1-5

# Notifications
notify-on-vip,true
notify-on-escalation,true
notify-email,support@company.com