Rodrigo Rodriguez (Pragmatismo)
5d21bba1e1
- Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
213 lines
7.2 KiB
QBasic
213 lines
7.2 KiB
QBasic
' Privacy Template - Data Deletion Request (Right to be Forgotten)
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' LGPD Art. 18, GDPR Art. 17, HIPAA (where applicable)
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' This dialog handles user requests to delete their personal data
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TALK "Data Deletion Request"
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TALK "I can help you exercise your right to have your personal data deleted."
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TALK "This is also known as the 'Right to be Forgotten' under LGPD and GDPR."
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' Authenticate the user first
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TALK "For security purposes, I need to verify your identity before proceeding."
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HEAR email AS EMAIL WITH "Please enter your registered email address:"
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' Verify email exists in system
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user = FIND "users.csv" WHERE email = email
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IF user IS NULL THEN
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TALK "I couldn't find an account with that email address."
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TALK "Please check the email and try again, or contact support@company.com"
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EXIT
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END IF
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' Send verification code
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verification_code = RANDOM(100000, 999999)
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SET BOT MEMORY "verification_" + email, verification_code
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SET BOT MEMORY "verification_expiry_" + email, NOW() + 15 * 60
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SEND MAIL email, "Data Deletion Verification Code", "
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Your verification code is: " + verification_code + "
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This code expires in 15 minutes.
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If you did not request data deletion, please ignore this email and contact support immediately.
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Pragmatismo Privacy Team
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"
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HEAR entered_code AS INTEGER WITH "I've sent a verification code to your email. Please enter it here:"
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stored_code = GET BOT MEMORY "verification_" + email
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IF entered_code <> stored_code THEN
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TALK "Invalid verification code. Please try again."
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EXIT
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END IF
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TALK "Identity verified."
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TALK ""
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TALK "What data would you like to delete?"
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TALK ""
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TALK "1. All my personal data (complete account deletion)"
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TALK "2. Conversation history only"
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TALK "3. Files and documents only"
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TALK "4. Activity logs and analytics"
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TALK "5. Specific data categories (I'll choose)"
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TALK "6. Cancel this request"
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HEAR deletion_choice AS INTEGER WITH "Please enter your choice (1-6):"
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SELECT CASE deletion_choice
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CASE 1
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deletion_type = "complete"
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TALK "Complete Account Deletion"
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TALK "This will permanently delete:"
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TALK "- Your user profile and account"
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TALK "- All conversation history"
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TALK "- All uploaded files and documents"
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TALK "- All activity logs"
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TALK "- All preferences and settings"
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TALK ""
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TALK "This action cannot be undone."
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CASE 2
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deletion_type = "conversations"
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TALK "This will delete all your conversation history with our bots."
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CASE 3
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deletion_type = "files"
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TALK "This will delete all files and documents you've uploaded."
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CASE 4
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deletion_type = "logs"
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TALK "This will delete all activity logs and analytics data associated with you."
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CASE 5
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deletion_type = "selective"
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TALK "Please specify which data categories you want deleted:"
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HEAR categories WITH "Enter categories separated by commas (e.g., 'email history, phone number, address'):"
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CASE 6
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TALK "Request cancelled. No data has been deleted."
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EXIT
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CASE ELSE
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TALK "Invalid choice. Please start over."
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EXIT
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END SELECT
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' Explain data retention exceptions
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TALK ""
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TALK "Legal Notice:"
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TALK "Some data may be retained for legal compliance purposes:"
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TALK "- Financial records (tax requirements)"
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TALK "- Legal dispute documentation"
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TALK "- Fraud prevention records"
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TALK "- Regulatory compliance data"
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TALK ""
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TALK "Retained data will be minimized and protected according to law."
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HEAR reason WITH "Please briefly explain why you're requesting deletion (optional, press Enter to skip):"
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HEAR confirmation WITH "Type 'DELETE MY DATA' to confirm this irreversible action:"
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IF confirmation <> "DELETE MY DATA" THEN
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TALK "Confirmation not received. Request cancelled for your protection."
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EXIT
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END IF
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' Log the deletion request
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request_id = "DEL-" + FORMAT(NOW(), "YYYYMMDD") + "-" + RANDOM(10000, 99999)
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request_date = NOW()
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' Create deletion request record
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INSERT INTO "deletion_requests.csv", request_id, email, deletion_type, categories, reason, request_date, "pending"
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' Process the deletion based on type
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SELECT CASE deletion_type
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CASE "complete"
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' Delete from all tables
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DELETE FROM "messages" WHERE user_email = email
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DELETE FROM "files" WHERE owner_email = email
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DELETE FROM "activity_logs" WHERE user_email = email
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DELETE FROM "user_preferences" WHERE email = email
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DELETE FROM "sessions" WHERE user_email = email
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' Anonymize required retention records
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UPDATE "audit_logs" SET user_email = "DELETED_USER_" + request_id WHERE user_email = email
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' Mark user for deletion (actual deletion after retention period)
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UPDATE "users" SET status = "pending_deletion", deletion_request_id = request_id WHERE email = email
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CASE "conversations"
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DELETE FROM "messages" WHERE user_email = email
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DELETE FROM "sessions" WHERE user_email = email
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CASE "files"
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' Get file list for physical deletion
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files = FIND "files" WHERE owner_email = email
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FOR EACH file IN files
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DELETE FILE file.path
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NEXT
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DELETE FROM "files" WHERE owner_email = email
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CASE "logs"
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DELETE FROM "activity_logs" WHERE user_email = email
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' Anonymize audit logs (keep for compliance but remove PII)
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UPDATE "audit_logs" SET user_email = "ANONYMIZED" WHERE user_email = email
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CASE "selective"
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' Process specific categories
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TALK "Processing selective deletion for: " + categories
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' Custom handling based on categories specified
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INSERT INTO "manual_deletion_queue", request_id, email, categories, request_date
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END SELECT
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' Update request status
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UPDATE "deletion_requests" SET status = "completed", completion_date = NOW() WHERE request_id = request_id
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' Send confirmation email
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SEND MAIL email, "Data Deletion Request Confirmed - " + request_id, "
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Dear User,
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Your data deletion request has been received and processed.
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Request Details:
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- Request ID: " + request_id + "
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- Request Date: " + FORMAT(request_date, "YYYY-MM-DD HH:mm") + "
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- Deletion Type: " + deletion_type + "
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- Status: Completed
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What happens next:
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" + IF(deletion_type = "complete", "
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- Your account will be fully deleted within 30 days
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- You will receive a final confirmation email
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- Some data may be retained for legal compliance (anonymized)
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", "
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- The specified data has been deleted from our systems
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- Some backups may take up to 30 days to purge
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") + "
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Your Rights:
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- You can request a copy of any retained data
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- You can file a complaint with your data protection authority
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- Contact us at privacy@company.com for questions
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Under LGPD (Brazil) and GDPR (EU), you have the right to:
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- Request confirmation of this deletion
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- Lodge a complaint with supervisory authorities
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- Seek judicial remedy if unsatisfied
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Thank you for trusting us with your data.
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Pragmatismo Privacy Team
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Request Reference: " + request_id + "
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"
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TALK ""
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TALK "Request Completed"
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TALK ""
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TALK "Your deletion request has been processed."
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TALK "Request ID: " + request_id
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TALK ""
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TALK "A confirmation email has been sent to " + email
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TALK ""
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TALK "If you have questions, contact privacy@company.com"
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TALK "Reference your Request ID in any communications."
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