Rodrigo Rodriguez (Pragmatismo)
5d21bba1e1
- Add KB Statistics keywords for Qdrant vector database monitoring: KB STATISTICS, KB COLLECTION STATS, KB DOCUMENTS COUNT, KB DOCUMENTS ADDED SINCE, KB LIST COLLECTIONS, KB STORAGE SIZE - Add comprehensive infrastructure documentation: - Scaling and load balancing with LXC containers - Infrastructure design with encryption, sharding strategies - Observ
72 lines
2.2 KiB
QBasic
72 lines
2.2 KiB
QBasic
PARAM description AS STRING LIKE "My computer won't turn on" DESCRIPTION "Description of the IT issue or problem"
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PARAM category AS STRING LIKE "hardware" DESCRIPTION "Category: hardware, software, network, email, account, other" OPTIONAL
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PARAM priority AS STRING LIKE "medium" DESCRIPTION "Priority level: critical, high, medium, low" OPTIONAL
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DESCRIPTION "Create a new IT support ticket with issue details and priority assignment"
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useremail = GET "session.user_email"
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username = GET "session.user_name"
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IF NOT category THEN
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category = "other"
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END IF
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IF NOT priority THEN
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priority = "medium"
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END IF
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ticketnumber = "TKT" + FORMAT(NOW(), "YYYYMMDD") + "-" + FORMAT(RANDOM(1000, 9999))
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slahours = 48
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IF priority = "critical" THEN
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slahours = 4
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ELSE IF priority = "high" THEN
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slahours = 24
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ELSE IF priority = "low" THEN
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slahours = 72
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END IF
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assignedteam = "general-support"
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IF category = "network" THEN
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assignedteam = "network-team"
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ELSE IF category = "hardware" THEN
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assignedteam = "desktop-support"
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ELSE IF category = "email" THEN
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assignedteam = "messaging-team"
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ELSE IF category = "account" THEN
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assignedteam = "identity-team"
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END IF
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WITH ticket
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number = ticketnumber
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desc = description
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cat = category
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prio = priority
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status = "new"
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userEmail = useremail
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userName = username
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team = assignedteam
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created = NOW()
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END WITH
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SAVE "tickets.csv", ticket
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SET BOT MEMORY "last_ticket", ticketnumber
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subject = "Ticket Created: " + ticketnumber
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message = "Hello " + username + ",\n\nYour support ticket has been created.\n\nTicket: " + ticketnumber + "\nCategory: " + category + "\nPriority: " + priority + "\nExpected Response: Within " + slahours + " hours\n\nIssue:\n" + description
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SEND EMAIL useremail, subject, message
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teamsubject = "[" + priority + "] New Ticket: " + ticketnumber
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teammessage = "New ticket from " + username + " (" + useremail + ")\n\nCategory: " + category + "\nPriority: " + priority + "\n\nDescription:\n" + description
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SEND EMAIL assignedteam + "@company.com", teamsubject, teammessage
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TALK "Ticket created: " + ticketnumber
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TALK "Category: " + category
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TALK "Priority: " + priority
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TALK "Assigned Team: " + assignedteam
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TALK "Expected Response: Within " + slahours + " hours"
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RETURN ticketnumber
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