299 lines
12 KiB
TypeScript
299 lines
12 KiB
TypeScript
/*****************************************************************************\
|
|
| ( )_ _ |
|
|
| _ _ _ __ _ _ __ ___ ___ _ _ | ,_)(_) ___ ___ _ |
|
|
| ( '_`\ ( '__)/'_` ) /'_ `\/' _ ` _ `\ /'_` )| | | |/',__)/' v `\ /'_`\ |
|
|
| | (_) )| | ( (_| |( (_) || ( ) ( ) |( (_| || |_ | |\__, \| (˅) |( (_) ) |
|
|
| | ,__/'(_) `\__,_)`\__ |(_) (_) (_)`\__,_)`\__)(_)(____/(_) (_)`\___/' |
|
|
| | | ( )_) | |
|
|
| (_) \___/' |
|
|
| |
|
|
| General Bots Copyright (c) Pragmatismo.io. All rights reserved. |
|
|
| Licensed under the AGPL-3.0. |
|
|
| |
|
|
| According to our dual licensing model, this program can be used either |
|
|
| under the terms of the GNU Affero General Public License, version 3, |
|
|
| or under a proprietary license. |
|
|
| |
|
|
| The texts of the GNU Affero General Public License with an additional |
|
|
| permission and of our proprietary license can be found at and |
|
|
| in the LICENSE file you have received along with this program. |
|
|
| |
|
|
| This program is distributed in the hope that it will be useful, |
|
|
| but WITHOUT ANY WARRANTY, without even the implied warranty of |
|
|
| MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
|
|
| GNU Affero General Public License for more details. |
|
|
| |
|
|
| "General Bots" is a registered trademark of Pragmatismo.io. |
|
|
| The licensing of the program under the AGPLv3 does not imply a |
|
|
| trademark license. Therefore any rights, title and interest in |
|
|
| our trademarks remain entirely with us. |
|
|
| |
|
|
\*****************************************************************************/
|
|
|
|
/**
|
|
* @fileoverview General Bots server core.
|
|
*/
|
|
|
|
'use strict';
|
|
|
|
import { BotAdapter } from 'botbuilder';
|
|
import { WaterfallDialog } from 'botbuilder-dialogs';
|
|
import { GBMinInstance, IGBDialog } from 'botlib';
|
|
import { GBMinService } from '../../core.gbapp/services/GBMinService.js';
|
|
import { AnalyticsService } from '../../analytics.gblib/services/AnalyticsService.js';
|
|
import { SecService } from '../../security.gbapp/services/SecService.js';
|
|
import { CSService } from '../services/CSService.js';
|
|
import { Messages } from '../strings.js';
|
|
|
|
/**
|
|
* Dialog for feedback collecting.
|
|
*/
|
|
export class FeedbackDialog extends IGBDialog {
|
|
/**
|
|
* Setup dialogs flows and define services call.
|
|
*
|
|
* @param bot The bot adapter.
|
|
* @param min The minimal bot instance data.
|
|
*/
|
|
public static setup (bot: BotAdapter, min: GBMinInstance) {
|
|
const service = new CSService();
|
|
|
|
min.dialogs.add(
|
|
new WaterfallDialog('/pleaseNoBadWords', [
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
await min.conversationalService.sendText(min, step, Messages[locale].please_no_bad_words);
|
|
|
|
return await step.next();
|
|
}
|
|
])
|
|
);
|
|
|
|
min.dialogs.add(
|
|
new WaterfallDialog('/t', [
|
|
async step => {
|
|
if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
|
|
return await step.beginDialog('/auth');
|
|
} else {
|
|
return await step.next(step.options);
|
|
}
|
|
},
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
const sec = new SecService();
|
|
let from = GBMinService.userMobile(step);
|
|
const profile = await min.userProfile.get(step.context, {});
|
|
const args = step.activeDialog.state.options;
|
|
|
|
// Transfer to...
|
|
|
|
if (args && args.to) {
|
|
// An user from Teams willing to transfer to a WhatsApp user.
|
|
|
|
await sec.ensureUser(min.instance.instanceId, args.to, 'Name', '', 'whatsapp', 'Name', null);
|
|
|
|
await sec.assignHumanAgent(min, args.to, profile.systemUser.userSystemId);
|
|
await min.conversationalService.sendText(
|
|
min,
|
|
step,
|
|
Messages[locale].notify_agent_transfer_done(min.instance.botId)
|
|
);
|
|
} else {
|
|
await min.conversationalService.sendText(min, step, Messages[locale].please_wait_transfering);
|
|
const agentSystemId = await sec.assignHumanAgent(min, from);
|
|
profile.systemUser = await sec.getUserFromAgentSystemId(agentSystemId);
|
|
await min.userProfile.set(step.context, profile);
|
|
|
|
if (agentSystemId.charAt(2) === ':' || agentSystemId.indexOf('@') > -1) {
|
|
// Agent is from Teams or Google Chat.
|
|
|
|
const agent = await sec.getUserFromSystemId(agentSystemId);
|
|
await min.conversationalService['sendOnConversation'](
|
|
min,
|
|
agent,
|
|
Messages[locale].notify_agent(step.context.activity.from.name)
|
|
);
|
|
} else {
|
|
await min.whatsAppDirectLine.sendToDevice(
|
|
agentSystemId,
|
|
Messages[locale].notify_agent(step.context.activity.from.name)
|
|
);
|
|
}
|
|
}
|
|
return await step.next();
|
|
}
|
|
])
|
|
);
|
|
|
|
min.dialogs.add(
|
|
new WaterfallDialog('/qt', [
|
|
async step => {
|
|
if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
|
|
return await step.beginDialog('/auth');
|
|
} else {
|
|
return await step.next(step.options);
|
|
}
|
|
},
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
|
|
const sec = new SecService();
|
|
const userSystemId = GBMinService.userMobile(step);
|
|
const user = await min.userProfile.get(step.context, {});
|
|
|
|
if (user.systemUser.agentMode === 'self') {
|
|
const manualUser = await sec.getUserFromAgentSystemId(userSystemId);
|
|
|
|
await min.whatsAppDirectLine.sendToDeviceEx(
|
|
manualUser.userSystemId,
|
|
Messages[locale].notify_end_transfer(min.instance.botId),
|
|
locale,
|
|
step.context.activity.conversation.id
|
|
);
|
|
|
|
if (userSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) {
|
|
// Agent is from Teams or Google Chat.
|
|
await min.conversationalService.sendText(
|
|
min,
|
|
step,
|
|
Messages[locale].notify_end_transfer(min.instance.botId)
|
|
);
|
|
} else {
|
|
await min.whatsAppDirectLine.sendToDeviceEx(
|
|
userSystemId,
|
|
Messages[locale].notify_end_transfer(min.instance.botId),
|
|
locale,
|
|
step.context.activity.conversation.id
|
|
);
|
|
}
|
|
|
|
await sec.updateHumanAgent(userSystemId, min.instance.instanceId, null);
|
|
await sec.updateHumanAgent(manualUser.userSystemId, min.instance.instanceId, null);
|
|
|
|
user.systemUser = await sec.getUserFromSystemId(userSystemId);
|
|
await min.userProfile.set(step.context, user);
|
|
} else if (user.systemUser.agentMode === 'human') {
|
|
const agent = await sec.getUserFromSystemId(user.systemUser.agentSystemId);
|
|
|
|
await min.whatsAppDirectLine.sendToDeviceEx(
|
|
user.systemUser.userSystemId,
|
|
Messages[locale].notify_end_transfer(min.instance.botId),
|
|
locale,
|
|
step.context.activity.conversation.id
|
|
);
|
|
|
|
if (user.systemUser.agentSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) {
|
|
// Agent is from Teams or Google Chat.
|
|
await min.conversationalService.sendText(
|
|
min,
|
|
step,
|
|
Messages[locale].notify_end_transfer(min.instance.botId)
|
|
);
|
|
} else {
|
|
await min.whatsAppDirectLine.sendToDeviceEx(
|
|
user.systemUser.agentSystemId,
|
|
Messages[locale].notify_end_transfer(min.instance.botId),
|
|
locale,
|
|
step.context.activity.conversation.id
|
|
);
|
|
}
|
|
|
|
await sec.updateHumanAgent(user.systemUser.userSystemId, min.instance.instanceId, null);
|
|
await sec.updateHumanAgent(agent.userSystemId, min.instance.instanceId, null);
|
|
|
|
user.systemUser = await sec.getUserFromSystemId(userSystemId);
|
|
await min.userProfile.set(step.context, user);
|
|
} else {
|
|
if (user.systemUser.userSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) {
|
|
// Agent is from Teams or Google Chat.
|
|
await min.conversationalService.sendText(min, step, 'Nenhum atendimento em andamento.');
|
|
} else {
|
|
await min.whatsAppDirectLine.sendToDeviceEx(
|
|
user.systemUser.userSystemId,
|
|
'Nenhum atendimento em andamento.',
|
|
locale,
|
|
step.context.activity.conversation.id
|
|
);
|
|
}
|
|
}
|
|
|
|
return await step.next();
|
|
}
|
|
])
|
|
);
|
|
|
|
min.dialogs.add(
|
|
new WaterfallDialog('/feedbackNumber', [
|
|
async step => {
|
|
if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
|
|
return await step.beginDialog('/auth');
|
|
} else {
|
|
return await step.next(step.options);
|
|
}
|
|
},
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
|
|
return await step.next();
|
|
},
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
const rate = step.result.entity;
|
|
const user = await min.userProfile.get(step.context, {});
|
|
await service.updateConversationRate(user.conversation, rate);
|
|
await min.conversationalService.sendText(min, step, Messages[locale].thanks);
|
|
|
|
return await step.next();
|
|
}
|
|
])
|
|
);
|
|
|
|
min.dialogs.add(
|
|
new WaterfallDialog('/feedback', [
|
|
async step => {
|
|
if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
|
|
return await step.beginDialog('/auth');
|
|
} else {
|
|
return await step.next(step.options);
|
|
}
|
|
},
|
|
async step => {
|
|
const locale = step.context.activity.locale;
|
|
|
|
await min.conversationalService.sendText(min, step, Messages[locale].about_suggestions);
|
|
step.activeDialog.state.cbId = (step.options as any).id;
|
|
|
|
return await min.conversationalService.prompt(min, step, Messages[locale].what_about_service);
|
|
},
|
|
async step => {
|
|
const fixedLocale = 'en-US';
|
|
const user = await min.userProfile.get(step.context, {});
|
|
|
|
// Updates values to perform Bot Analytics.
|
|
|
|
const analytics = new AnalyticsService();
|
|
const rate = await analytics.updateConversationSuggestion(
|
|
min.instance.instanceId,
|
|
user.conversation.conversationId,
|
|
step.result,
|
|
user.systemUser.locale
|
|
);
|
|
|
|
if (rate > 0.5) {
|
|
await min.conversationalService.sendText(min, step, Messages[fixedLocale].glad_you_liked);
|
|
} else {
|
|
const message = min.core.getParam<string>(
|
|
min.instance,
|
|
'Feedback Improve Message',
|
|
Messages[fixedLocale].we_will_improve
|
|
);
|
|
|
|
await min.conversationalService.sendText(min, step, message);
|
|
}
|
|
|
|
return await step.replaceDialog('/ask', { isReturning: true });
|
|
}
|
|
])
|
|
);
|
|
}
|
|
}
|