botserver/packages/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts
2018-11-01 21:06:11 -03:00

108 lines
4.8 KiB
TypeScript

/*****************************************************************************\
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| _ _ _ __ _ _ __ ___ ___ _ _ | ,_)(_) ___ ___ _ |
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| Licensed under the AGPL-3.0. |
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| permission and of our proprietary license can be found at and |
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| This program is distributed in the hope that it will be useful, |
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"use strict";
import { CSService } from "../services/CSService";
import { AzureText } from "pragmatismo-io-framework";
import { GBMinInstance } from "botlib";
import { IGBDialog } from "botlib";
import { BotAdapter } from "botbuilder";
import { Messages } from "../strings";
import { WaterfallDialog } from "botbuilder-dialogs";
export class FeedbackDialog extends IGBDialog {
/**
* Setup dialogs flows and define services call.
*
* @param bot The bot adapter.
* @param min The minimal bot instance data.
*/
static setup(bot: BotAdapter, min: GBMinInstance) {
const service = new CSService();
min.dialogs.add(
new WaterfallDialog("/feedbackNumber", [
async step => {
let locale = step.context.activity.locale;
// TODO: Migrate to 4.*+ await step.prompt("choicePrompt", Messages[locale].what_about_me, [
// "1",
// "2",
// "3",
// "4",
// "5"
// ]);
return await step.next();
},
async step => {
let locale = step.context.activity.locale;
let rate = step.result.entity;
const user = await min.userProfile.get(context, {});
await service.updateConversationRate(user.conversation, rate);
await step.context.sendActivity(Messages[locale].thanks);
return await step.next();
}
])
);
min.dialogs.add(new WaterfallDialog("/feedback", [
async step => {
let locale = step.context.activity.locale;
if (step.result.fromMenu) {
await step.context.sendActivity(Messages[locale].about_suggestions);
}
await step.prompt("textPrompt", Messages[locale].what_about_service);
return await step.next();
},
async step => {
let locale = step.context.activity.locale;
let rate = await AzureText.getSentiment(
min.instance.textAnalyticsKey,
min.instance.textAnalyticsEndpoint,
min.conversationalService.getCurrentLanguage(step),
step.result
);
if (rate > 0.5) {
await step.context.sendActivity(Messages[locale].glad_you_liked);
} else {
await step.context.sendActivity(Messages[locale].we_will_improve);
// TODO: Record.
}
await step.replaceDialog("/ask", { isReturning: true });
return await step.next();
}
]));
}
}