298 lines
12 KiB
TypeScript
298 lines
12 KiB
TypeScript
/*****************************************************************************\
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| General Bots Copyright (c) pragmatismo.cloud. All rights reserved. |
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| Licensed under the AGPL-3.0. |
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| |
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| According to our dual licensing model, this program can be used either |
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| under the terms of the GNU Affero General Public License, version 3, |
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| or under a proprietary license. |
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| |
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| The texts of the GNU Affero General Public License with an additional |
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| permission and of our proprietary license can be found at and |
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| in the LICENSE file you have received along with this program. |
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| This program is distributed in the hope that it will be useful, |
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| but WITHOUT ANY WARRANTY, without even the implied warranty of |
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| MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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| GNU Affero General Public License for more details. |
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| |
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| "General Bots" is a registered trademark of pragmatismo.cloud. |
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| The licensing of the program under the AGPLv3 does not imply a |
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| trademark license. Therefore any rights, title and interest in |
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| our trademarks remain entirely with us. |
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| |
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\*****************************************************************************/
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/**
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* @fileoverview General Bots server core.
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*/
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'use strict';
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import { BotAdapter } from 'botbuilder';
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import { WaterfallDialog } from 'botbuilder-dialogs';
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import { GBMinInstance, IGBDialog } from 'botlib';
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import { GBMinService } from '../../core.gbapp/services/GBMinService.js';
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import { AnalyticsService } from '../../analytics.gblib/services/AnalyticsService.js';
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import { SecService } from '../../security.gbapp/services/SecService.js';
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import { CSService } from '../services/CSService.js';
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import { Messages } from '../strings.js';
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/**
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* Dialog for feedback collecting.
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*/
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export class FeedbackDialog extends IGBDialog {
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/**
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* Setup dialogs flows and define services call.
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*
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* @param bot The bot adapter.
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* @param min The minimal bot instance data.
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*/
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public static setup(bot: BotAdapter, min: GBMinInstance) {
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const service = new CSService();
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min.dialogs.add(
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new WaterfallDialog('/pleaseNoBadWords', [
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async step => {
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const locale = step.context.activity.locale;
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await min.conversationalService.sendText(min, step, Messages[locale].please_no_bad_words);
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return await step.next();
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}
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])
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);
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min.dialogs.add(
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new WaterfallDialog('/t', [
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async step => {
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if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
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return await step.beginDialog('/auth');
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} else {
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return await step.next(step.options);
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}
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},
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async step => {
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const locale = step.context.activity.locale;
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const sec = new SecService();
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let from = GBMinService.userMobile(step);
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const profile = await min.userProfile.get(step.context, {});
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const args = step.activeDialog.state.options;
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// Transfer to...
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if (args && args.to) {
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// An user from Teams willing to transfer to a WhatsApp user.
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await sec.ensureUser(min, args.to, 'Name', '', 'whatsapp', 'Name', null);
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await sec.assignHumanAgent(min, args.to, profile.userSystemId);
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await min.conversationalService.sendText(
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min,
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step,
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Messages[locale].notify_agent_transfer_done(min.instance.botId)
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);
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} else {
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await min.conversationalService.sendText(min, step, Messages[locale].please_wait_transfering);
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const agentSystemId = await sec.assignHumanAgent(min, from);
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await min.userProfile.set(step.context, profile);
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if (agentSystemId.indexOf('@') !== -1) {
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// Agent is from Teams or Google Chat.
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const agent = await sec.getUserFromSystemId(agentSystemId);
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await min.conversationalService['sendOnConversation'](
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min,
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agent,
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Messages[locale].notify_agent(step.context.activity.from.name)
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);
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} else {
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await min.whatsAppDirectLine.sendToDevice(
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agentSystemId,
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Messages[locale].notify_agent(step.context.activity.from.name)
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);
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}
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}
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return await step.next();
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}
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])
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);
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min.dialogs.add(
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new WaterfallDialog('/qt', [
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async step => {
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if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
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return await step.beginDialog('/auth');
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} else {
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return await step.next(step.options);
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}
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},
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async step => {
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const locale = step.context.activity.locale;
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const sec = new SecService();
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const userSystemId = GBMinService.userMobile(step);
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let user = await sec.getUserFromSystemId(userSystemId);
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if (user.agentMode === 'self') {
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const manualUser = await sec.getUserFromAgentSystemId(userSystemId);
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await min.whatsAppDirectLine.sendToDeviceEx(
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manualUser.userSystemId,
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Messages[locale].notify_end_transfer(min.instance.botId),
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locale,
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step.context.activity.conversation.id
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);
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if (userSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) {
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// Agent is from Teams or Google Chat.
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await min.conversationalService.sendText(
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min,
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step,
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Messages[locale].notify_end_transfer(min.instance.botId)
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);
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} else {
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await min.whatsAppDirectLine.sendToDeviceEx(
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userSystemId,
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Messages[locale].notify_end_transfer(min.instance.botId),
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locale,
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step.context.activity.conversation.id
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);
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}
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await sec.updateHumanAgent(userSystemId, min.instance.instanceId, null);
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await sec.updateHumanAgent(manualUser.userSystemId, min.instance.instanceId, null);
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} else if (user.agentMode === 'human') {
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const agent = await sec.getUserFromSystemId(user.agentSystemId);
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await min.whatsAppDirectLine.sendToDeviceEx(
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user.userSystemId,
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Messages[locale].notify_end_transfer(min.instance.botId),
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locale,
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step.context.activity.conversation.id
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);
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if (user.agentSystemId.indexOf('@') !== -1) {
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// Agent is from Teams or Google Chat.
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await min.conversationalService.sendText(
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min,
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step,
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Messages[locale].notify_end_transfer(min.instance.botId)
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);
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} else {
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await min.whatsAppDirectLine.sendToDeviceEx(
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user.agentSystemId,
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Messages[locale].notify_end_transfer(min.instance.botId),
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locale,
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step.context.activity.conversation.id
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);
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}
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await sec.updateHumanAgent(user.userSystemId, min.instance.instanceId, null);
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await sec.updateHumanAgent(agent.userSystemId, min.instance.instanceId, null);
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} else {
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if (user.userSystemId.charAt(2) === ':' || userSystemId.indexOf('@') > -1) {
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// Agent is from Teams or Google Chat.
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await min.conversationalService.sendText(min, step, 'Nenhum atendimento em andamento.');
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} else {
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await min.whatsAppDirectLine.sendToDeviceEx(
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user.userSystemId,
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'Nenhum atendimento em andamento.',
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locale,
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step.context.activity.conversation.id
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);
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}
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}
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return await step.next();
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}
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])
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);
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min.dialogs.add(
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new WaterfallDialog('/feedbackNumber', [
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async step => {
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if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
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return await step.beginDialog('/auth');
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} else {
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return await step.next(step.options);
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}
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},
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async step => {
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const locale = step.context.activity.locale;
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return await step.next();
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},
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async step => {
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const locale = step.context.activity.locale;
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const rate = step.result.entity;
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const user = await min.userProfile.get(step.context, {});
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await service.updateConversationRate(user.conversation, rate);
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await min.conversationalService.sendText(min, step, Messages[locale].thanks);
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return await step.next();
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}
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])
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);
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min.dialogs.add(
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new WaterfallDialog('/feedback', [
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async step => {
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if (step.context.activity.channelId !== 'msteams' && process.env.ENABLE_AUTH) {
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return await step.beginDialog('/auth');
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} else {
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return await step.next(step.options);
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}
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},
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async step => {
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const locale = step.context.activity.locale;
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await min.conversationalService.sendText(min, step, Messages[locale].about_suggestions);
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step.activeDialog.state.cbId = (step.options as any).id;
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return await min.conversationalService.prompt(min, step, Messages[locale].what_about_service);
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},
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async step => {
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const fixedLocale = 'en-US';
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const user = await min.userProfile.get(step.context, {});
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let rate = 1;
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if (process.env.PRIVACY_STORE_MESSAGES === 'true') {
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// Updates values to perform Bot Analytics.
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const analytics = new AnalyticsService();
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let rate = await analytics.updateConversationSuggestion(
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min.instance.instanceId,
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user.conversation.conversationId,
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step.result,
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user.locale
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);
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}
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if (rate > 0.5) {
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await min.conversationalService.sendText(min, step, Messages[fixedLocale].glad_you_liked);
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} else {
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const message = min.core.getParam<string>(
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min.instance,
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'Feedback Improve Message',
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Messages[fixedLocale].we_will_improve
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);
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await min.conversationalService.sendText(min, step, message);
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}
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return await step.replaceDialog('/ask', { isReturning: true });
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}
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])
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);
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}
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}
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