1277 lines
45 KiB
TypeScript
1277 lines
45 KiB
TypeScript
/*****************************************************************************\
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| █████ █████ ██ █ █████ █████ ████ ██ ████ █████ █████ ███ ® |
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| ██ █ ███ █ █ ██ ██ ██ ██ ██ ██ █ ██ ██ █ █ |
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| ██ ███ ████ █ ██ █ ████ █████ ██████ ██ ████ █ █ █ ██ |
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| ██ ██ █ █ ██ █ █ ██ ██ ██ ██ ██ ██ █ ██ ██ █ █ |
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| █████ █████ █ ███ █████ ██ ██ ██ ██ █████ ████ █████ █ ███ |
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| |
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| General Bots Copyright (c) pragmatismo.cloud. All rights reserved. |
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| Licensed under the AGPL-3.0. |
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| |
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| According to our dual licensing model, this program can be used either |
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| under the terms of the GNU Affero General Public License, version 3, |
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| or under a proprietary license. |
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| |
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| The texts of the GNU Affero General Public License with an additional |
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| permission and of our proprietary license can be found at and |
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| in the LICENSE file you have received along with this program. |
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| |
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| This program is distributed in the hope that it will be useful, |
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| but WITHOUT ANY WARRANTY, without even the implied warranty of |
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| MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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| GNU Affero General Public License for more details. |
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| |
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| "General Bots" is a registered trademark of pragmatismo.cloud. |
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| The licensing of the program under the AGPLv3 does not imply a |
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| trademark license. Therefore any rights, title and interest in |
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| our trademarks remain entirely with us. |
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| |
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\*****************************************************************************/
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import mime from 'mime-types';
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import urlJoin from 'url-join';
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import Path from 'path';
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import Fs from 'fs';
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import { GBLog, GBMinInstance, GBService, IGBPackage } from 'botlib';
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import { CollectionUtil } from 'pragmatismo-io-framework';
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import { GBServer } from '../../../src/app.js';
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import { GBConversationalService } from '../../core.gbapp/services/GBConversationalService.js';
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import { SecService } from '../../security.gbapp/services/SecService.js';
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import { Messages } from '../strings.js';
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import { GuaribasUser } from '../../security.gbapp/models/index.js';
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import { GBMinService } from '../../core.gbapp/services/GBMinService.js';
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import { GBConfigService } from '../../core.gbapp/services/GBConfigService.js';
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import qrcode from 'qrcode-terminal';
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import express from 'express';
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import { GBSSR } from '../../core.gbapp/services/GBSSR.js';
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import pkg from 'whatsapp-web.js';
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import fetch from 'node-fetch';
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import { DialogKeywords } from '../../basic.gblib/services/DialogKeywords.js';
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import { ChatServices } from '../../llm.gblib/services/ChatServices.js';
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import { GBAdminService } from '../../admin.gbapp/services/GBAdminService.js';
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import { GBUtil } from '../../../src/util.js';
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const { WAState, Client, MessageMedia } = pkg;
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import twilio from 'twilio';
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import { GBVMService } from '../../basic.gblib/services/GBVMService.js';
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import { GBLogEx } from '../../core.gbapp/services/GBLogEx.js';
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import { createBot } from 'whatsapp-cloud-api';
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import { promisify } from 'util';
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const stat = promisify(Fs.stat);
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/**
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* Support for Whatsapp.
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*/
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export class WhatsappDirectLine extends GBService {
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public static conversationIds = {};
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public static botsByNumber = {};
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public static mobiles = {};
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public static phones = {};
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public static chatIds = {};
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public static usernames = {};
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public static state = {}; // 2: Waiting, 3: MessageArrived.
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public static lastMessage = {}; // 2: Waiting, 3: MessageArrived.
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public static botGroups = {};
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public pollInterval = 3000;
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public directLineClientName = 'DirectLineClient';
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public directLineClient: any;
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public whatsappServiceKey: string;
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public whatsappServiceNumber: string;
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public whatsappServiceUrl: string;
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public whatsappBusinessManagerId: string;
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public whatsappFBAppId: string;
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public botId: string;
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public botNumber: string;
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public min: GBMinInstance;
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private locale: string = 'pt-BR';
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provider: any;
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INSTANCE_URL = 'https://api.maytapi.com/api';
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private customClient: any;
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constructor(
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min: GBMinInstance,
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botId,
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directLineSecret,
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whatsappServiceKey,
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whatsappServiceNumber,
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whatsappServiceUrl,
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groupId
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) {
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super();
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this.min = min;
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this.botId = botId;
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this.whatsappServiceKey = whatsappServiceKey;
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this.whatsappServiceNumber = whatsappServiceNumber;
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this.whatsappServiceUrl = whatsappServiceUrl;
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this.provider = whatsappServiceKey === 'internal' ? 'GeneralBots' : 'meta';
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}
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public static async asyncForEach(array, callback) {
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for (let index = 0; index < array.length; index++) {
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await callback(array[index], index, array);
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}
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}
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public async setup(setUrl: boolean) {
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this.directLineClient = GBUtil.getDirectLineClient(this.min);
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let url: string;
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let options: any;
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switch (this.provider) {
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case 'meta':
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this.botNumber = this.min.core.getParam<string>(this.min.instance, 'Bot Number', null);
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let whatsappServiceNumber, whatsappServiceKey, url;
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if (this.botNumber && this.min.instance.whatsappServiceNumber) {
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whatsappServiceNumber = this.min.instance.whatsappServiceNumber;
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whatsappServiceKey = this.min.instance.whatsappServiceKey;
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url = this.min.instance.whatsappServiceUrl;
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} else {
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whatsappServiceNumber = GBServer.globals.minBoot.instance.whatsappServiceNumber;
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whatsappServiceKey = GBServer.globals.minBoot.instance.whatsappServiceKey;
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url = GBServer.globals.minBoot.instance.whatsappServiceUrl;
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}
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if (url) {
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const parts = url.split(';');
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this.whatsappBusinessManagerId = parts[0];
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this.whatsappFBAppId = parts[1];
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}
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this.customClient = createBot(whatsappServiceNumber, whatsappServiceKey);
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break;
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case 'official':
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const accountSid = process.env.TWILIO_ACCOUNT_SID;
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const authToken = process.env.TWILIO_AUTH_TOKEN;
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this.customClient = twilio(null, authToken, { accountSid: accountSid });
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break;
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case 'GeneralBots':
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const minBoot = GBServer.globals.minBoot;
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// Initialize the browser using a local profile for each bot.
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const gbaiPath = GBUtil.getGBAIPath(this.min.botId);
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const webVersion = '2.2412.51';
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const localName = Path.join('work', gbaiPath, 'profile');
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const createClient = () => {
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const client = (this.customClient = new Client({
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puppeteer: GBSSR.preparePuppeteer(localName),
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webVersionCache: {
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type: 'remote',
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remotePath: `https://raw.githubusercontent.com/wppconnect-team/wa-version/main/html/${webVersion}.html`
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}
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}));
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client.on(
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'message',
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(async message => {
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await this.WhatsAppCallback(message, null);
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}).bind(this)
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);
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client.on(
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'qr',
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(async qr => {
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const adminNumber = this.min.core.getParam(this.min.instance, 'Bot Admin Number', null);
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const adminEmail = this.min.core.getParam(this.min.instance, 'Bot Admin E-mail', null);
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const pid = GBVMService.createProcessInfo(null, this.min, 'wppboot', null);
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// Sends QR Code to boot bot admin.
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const msg = `Please, scan QR Code with for bot ${this.botId}.`;
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qrcode.generate(qr, { small: true, scale: 0.5 });
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const s = new DialogKeywords();
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const qrBuf = await s.getQRCode({ pid, text: qr });
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const localName = Path.join(
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'work',
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gbaiPath,
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'cache',
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`qr${GBAdminService.getRndReadableIdentifier()}.png`
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);
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Fs.writeFileSync(localName, qrBuf.data);
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const url = urlJoin(GBServer.globals.publicAddress, this.min.botId, 'cache', Path.basename(localName));
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if (adminNumber) {
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await GBServer.globals.minBoot.whatsAppDirectLine.sendFileToDevice(
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adminNumber,
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url,
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Path.basename(localName),
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msg
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);
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}
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if (adminEmail) {
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await s.sendEmail({
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pid,
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to: adminEmail,
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subject: `Check your WhatsApp for bot ${this.min.botId}`,
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body: msg
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});
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}
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}).bind(this)
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);
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client.on('authenticated', async () => {
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GBLog.verbose(`GBWhatsApp: QR Code authenticated for ${this.botId}.`);
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});
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client.on('ready', async () => {
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GBLog.verbose(`GBWhatsApp: Emptying chat list for ${this.botId}...`);
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// TODO: await client.pupPage['minimize']();
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// Keeps the chat list cleaned.
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const chats = await client.getChats();
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await CollectionUtil.asyncForEach(chats, async chat => {
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const wait = Math.floor(Math.random() * 5000) + 1000;
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await GBUtil.sleep(wait);
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if (chat.isGroup) {
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// await chat.clearMessages();
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} else if (!chat.pinned) {
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await chat.delete();
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}
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});
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});
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client.initialize();
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};
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if (setUrl) {
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createClient.bind(this)();
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} else {
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this.customClient = minBoot.whatsAppDirectLine.customClient;
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}
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setUrl = false;
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break;
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}
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if (setUrl && options && this.whatsappServiceUrl) {
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GBServer.globals.server.use(`/audios`, express.static('work'));
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}
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}
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public async resetConversationId(botId: string, number: number, group = '') {
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WhatsappDirectLine.conversationIds[botId + number + group] = undefined;
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}
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public async check() {
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switch (this.provider) {
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case 'GeneralBots':
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const state = await this.customClient.getState();
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return state === 'CONNECTED';
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default:
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GBLog.verbose(`GBWhatsapp: Checking server...`);
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let url = urlJoin(this.whatsappServiceUrl, 'status') + `?token=${this.min.instance.whatsappServiceKey}`;
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const options = {
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url: url,
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method: 'GET'
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};
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const res = await fetch(url, options);
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const json = await res.json();
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return json['accountStatus'] === 'authenticated';
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}
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}
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public async received(req, res) {
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const provider = GBMinService.getProviderName(req, res);
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let message, to, from, fromName, text: string;
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let group = '';
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let answerText = null;
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let attachments = null;
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switch (provider) {
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case 'meta':
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if (req.body.entry[0].changes[0].value.messages[0].text) {
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text = req.body.entry[0].changes[0].value.messages[0].text.body;
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} else if (req.body.entry[0].changes[0].value.messages[0].button) {
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text = req.body.entry[0].changes[0].value.messages[0].button.text;
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} else {
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res.status(200);
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res.end();
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return;
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}
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from = req.body.entry[0].changes[0].value.messages[0].from;
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to = this.min.core.getParam<string>(this.min.instance, 'Bot Number', null);
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fromName = req.body.entry[0].changes[0].value.contacts[0].profile.name;
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break;
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case 'official':
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message = req.body;
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from = req.body.From.replace(/whatsapp\:\+/gi, '');
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to = req.body.To.replace(/whatsapp\:\+/gi, '');
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text = req.body.Body;
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fromName = req.body.ProfileName;
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break;
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case 'GeneralBots':
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message = req;
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to = message.to.endsWith('@g.us') ? message.to.split('@')[0] : message.to.split('@')[0];
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const newThis = WhatsappDirectLine.botsByNumber[to];
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// If there is a number specified, checks if it
|
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// is related to a custom bot and reroutes immediately.
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if (newThis && newThis !== this && newThis.min.botId !== GBServer.globals.minBoot.botId) {
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await newThis.received(req, res);
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return;
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}
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text = message.body;
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from = message.from.endsWith('@g.us') ? message.author.split('@')[0] : message.from.split('@')[0];
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fromName = message._data.notifyName;
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if (message.hasMedia) {
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const base64Image = await message.downloadMedia();
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let buf: any = Buffer.from(base64Image.data, 'base64');
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const gbaiName = GBUtil.getGBAIPath(this.min.botId);
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const localName = Path.join(
|
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'work',
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gbaiName,
|
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'cache',
|
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`tmp${GBAdminService.getRndReadableIdentifier()}.docx`
|
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);
|
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Fs.writeFileSync(localName, buf, { encoding: null });
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const url = urlJoin(GBServer.globals.publicAddress, this.min.botId, 'cache', Path.basename(localName));
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attachments = [];
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attachments.push({
|
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name: `${new Date().toISOString().replace(/\:/g, '')}.${mime.extension(base64Image.mimetype)}`,
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noName: true,
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contentType: base64Image.mimetype,
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contentUrl: url
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});
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}
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break;
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}
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text = text.replace(/\@\d+ /gi, '');
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GBLogEx.info(0, `GBWhatsapp: RCV ${from}(${fromName}): ${text})`);
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let botGroupID = WhatsappDirectLine.botGroups[this.min.botId];
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let botShortcuts = this.min.core.getParam<string>(this.min.instance, 'WhatsApp Group Shortcuts', null);
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if (!botShortcuts) {
|
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botShortcuts = new Array();
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} else {
|
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botShortcuts = botShortcuts.split(' ');
|
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}
|
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|
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if (provider === 'GeneralBots') {
|
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if (message.from.endsWith('@g.us')) {
|
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group = message.from;
|
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}
|
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}
|
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|
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if (group) {
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const parts = text.split(' ');
|
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|
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// Bot name must be specified on config.
|
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|
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if (botGroupID === group) {
|
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// Shortcut has been mentioned?
|
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let found = false;
|
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parts.forEach(e1 => {
|
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botShortcuts.forEach(e2 => {
|
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if (e1 === e2 && !found) {
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found = true;
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text = text.replace(e2, '');
|
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}
|
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});
|
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|
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// Verify if it is a group cache answer.
|
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|
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const questions = this.min['groupCache'];
|
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if (questions && questions.length > 0) {
|
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questions.forEach(q => {
|
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if (q.content === e1 && !found) {
|
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const answer = this.min.kbService['getAnswerById'](this.min.instance.instanceId, q.answerId);
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answerText = answer.content;
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answerText = answerText.replace(/\$username/gi, fromName);
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}
|
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});
|
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}
|
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});
|
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|
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// Ignore group messages without the mention to Bot.
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|
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if (this.botNumber && !answerText && !found) {
|
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let n = this.botNumber.replace('+', '');
|
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if (!message.body.startsWith('@' + n)) {
|
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return;
|
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}
|
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}
|
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}
|
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}
|
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|
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const botId = this.min.instance.botId;
|
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const state = WhatsappDirectLine.state[botId + from];
|
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if (state) {
|
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GBLog.verbose(`Continuing HEAR from WhatsApp...`);
|
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WhatsappDirectLine.state[botId + from] = null;
|
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await state.promise(null, text);
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|
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return; // Exit here.
|
|
}
|
|
|
|
// Processes .gbapp message interception.
|
|
|
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await CollectionUtil.asyncForEach(this.min.appPackages, async (e: IGBPackage) => {
|
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await e.onExchangeData(this.min, 'whatsappMessage', { from, fromName });
|
|
});
|
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|
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const sec = new SecService();
|
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const user = await sec.ensureUser(this.min, from, fromName, '', 'whatsapp', fromName, null);
|
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const locale = user.locale ? user.locale : 'pt';
|
|
|
|
if (answerText) {
|
|
await this.sendToDeviceEx(user.userSystemId, answerText, locale, null);
|
|
|
|
return; // Exit here.
|
|
}
|
|
|
|
const conversationId = WhatsappDirectLine.conversationIds[botId + from + group];
|
|
const client = await this.directLineClient;
|
|
WhatsappDirectLine.lastMessage[botId + from] = message;
|
|
|
|
// Check if this message is from a Human Agent itself.
|
|
|
|
if (user.agentMode === 'self') {
|
|
// Check if there is someone being handled by this Human Agent.
|
|
|
|
const manualUser = await sec.getUserFromAgentSystemId(from);
|
|
if (manualUser === null) {
|
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await sec.updateHumanAgent(from, this.min.instance.instanceId, null);
|
|
} else {
|
|
const agent = await sec.getUserFromSystemId(user.agentSystemId);
|
|
|
|
const cmd = '/reply ';
|
|
if (text.startsWith(cmd)) {
|
|
const filename = text.substr(cmd.length);
|
|
const message = await this.min.kbService.getAnswerTextByMediaName(this.min.instance.instanceId, filename);
|
|
|
|
if (message === null) {
|
|
await this.sendToDeviceEx(
|
|
user.userSystemId,
|
|
`File ${filename} not found in any .gbkb published. Check the name or publish again the associated .gbkb.`,
|
|
locale,
|
|
null
|
|
);
|
|
} else {
|
|
await this.min.conversationalService.sendMarkdownToMobile(this.min, null, user.userSystemId, message);
|
|
}
|
|
} else if (text === '/qt') {
|
|
// https://github.com/GeneralBots/BotServer/issues/307
|
|
|
|
await this.sendToDeviceEx(
|
|
manualUser.userSystemId,
|
|
Messages[this.locale].notify_end_transfer(this.min.instance.botId),
|
|
locale,
|
|
null
|
|
);
|
|
|
|
if (user.agentSystemId.indexOf('@') !== -1) {
|
|
// Agent is from Teams.
|
|
await this.min.conversationalService['sendOnConversation'](
|
|
this.min,
|
|
agent,
|
|
Messages[this.locale].notify_end_transfer(this.min.instance.botId)
|
|
);
|
|
} else {
|
|
await this.sendToDeviceEx(
|
|
user.agentSystemId,
|
|
Messages[this.locale].notify_end_transfer(this.min.instance.botId),
|
|
locale,
|
|
null
|
|
);
|
|
}
|
|
await sec.updateHumanAgent(manualUser.userSystemId, this.min.instance.instanceId, null);
|
|
await sec.updateHumanAgent(user.agentSystemId, this.min.instance.instanceId, null);
|
|
} else {
|
|
GBLogEx.info(
|
|
this.min,
|
|
`HUMAN AGENT (${manualUser.agentSystemId}) TO USER ${manualUser.userSystemId}: ${text}`
|
|
);
|
|
await this.sendToDeviceEx(manualUser.userSystemId, `AGENT: *${text}*`, locale, null);
|
|
}
|
|
}
|
|
} else if (user.agentMode === 'human') {
|
|
const agent = await sec.getUserFromSystemId(user.agentSystemId);
|
|
if (text === '/t') {
|
|
await this.sendToDeviceEx(
|
|
user.userSystemId,
|
|
`Você já está sendo atendido por ${agent.userSystemId}.`,
|
|
locale,
|
|
null
|
|
);
|
|
} else if (text === '/qt' || GBMinService.isGlobalQuitUtterance(locale, text)) {
|
|
await this.endTransfer(from, locale, user, agent, sec);
|
|
} else {
|
|
GBLogEx.info(this.min, `USER (${from}) TO AGENT ${agent.userSystemId}: ${text}`);
|
|
|
|
const prompt = `the person said: ${text}. what can I tell her?`;
|
|
const answer = await ChatServices.invokeLLM(this.min, prompt);
|
|
text = `${text} \n\nGeneral Bots: ${answer}`;
|
|
|
|
if (user.agentSystemId.indexOf('@') !== -1) {
|
|
// Agent is from Teams or Google Chat.
|
|
await this.min.conversationalService['sendOnConversation'](this.min, agent, text);
|
|
} else {
|
|
await this.sendToDeviceEx(
|
|
user.agentSystemId,
|
|
`Bot: ${this.min.instance.botId}\n${from}: ${text}`,
|
|
locale,
|
|
null
|
|
);
|
|
}
|
|
}
|
|
} else if (user.agentMode === 'bot' || user.agentMode === null || user.agentMode === undefined) {
|
|
if (WhatsappDirectLine.conversationIds[botId + from + group] === undefined) {
|
|
GBLogEx.info(this.min, `GBWhatsapp: Starting new conversation on Bot.`);
|
|
const response = await client.apis.Conversations.Conversations_StartConversation();
|
|
const generatedConversationId = response.obj.conversationId;
|
|
|
|
WhatsappDirectLine.conversationIds[botId + from + group] = generatedConversationId;
|
|
if (provider === 'GeneralBots') {
|
|
WhatsappDirectLine.chatIds[generatedConversationId] = message.from;
|
|
}
|
|
WhatsappDirectLine.mobiles[generatedConversationId] = from;
|
|
WhatsappDirectLine.usernames[from] = fromName;
|
|
WhatsappDirectLine.chatIds[generatedConversationId] = message?.chatId;
|
|
|
|
this.pollMessages(client, generatedConversationId, from, fromName);
|
|
this.inputMessage(client, generatedConversationId, text, from, fromName, group, attachments);
|
|
} else {
|
|
this.inputMessage(client, conversationId, text, from, fromName, group, attachments);
|
|
}
|
|
} else {
|
|
GBLog.warn(`Inconsistencty found: Invalid agentMode on User Table: ${user.agentMode}`);
|
|
}
|
|
|
|
if (res) {
|
|
res.end();
|
|
}
|
|
}
|
|
|
|
private async endTransfer(id: string, locale: string, user: GuaribasUser, agent: GuaribasUser, sec: SecService) {
|
|
await this.sendToDeviceEx(id, Messages[this.locale].notify_end_transfer(this.min.instance.botId), locale, null);
|
|
|
|
if (user.agentSystemId.indexOf('@') !== -1) {
|
|
// Agent is from Teams.
|
|
|
|
await this.min.conversationalService['sendOnConversation'](
|
|
this.min,
|
|
agent,
|
|
Messages[this.locale].notify_end_transfer(this.min.instance.botId)
|
|
);
|
|
} else {
|
|
await this.sendToDeviceEx(
|
|
user.agentSystemId,
|
|
Messages[this.locale].notify_end_transfer(this.min.instance.botId),
|
|
locale,
|
|
null
|
|
);
|
|
}
|
|
|
|
await sec.updateHumanAgent(id, this.min.instance.instanceId, null);
|
|
}
|
|
|
|
public inputMessage(client, conversationId: string, text: string, from, fromName: string, group, attachments: File) {
|
|
try {
|
|
return client.apis.Conversations.Conversations_PostActivity({
|
|
conversationId: conversationId,
|
|
activity: {
|
|
textFormat: 'plain',
|
|
text: text,
|
|
type: 'message',
|
|
mobile: from,
|
|
group: group,
|
|
attachments: attachments,
|
|
|
|
// Use from container to transport information to GBMinService.receiver.
|
|
|
|
from: {
|
|
id: from,
|
|
name: fromName,
|
|
channelIdEx: 'whatsapp',
|
|
group: group
|
|
},
|
|
replyToId: from
|
|
}
|
|
});
|
|
} catch (e) {
|
|
GBLog.error(e);
|
|
}
|
|
}
|
|
|
|
public pollMessages(client, conversationId, from, fromName) {
|
|
GBLogEx.info(this.min, `GBWhatsapp: Starting timer of message polling(${from}, ${conversationId}).`);
|
|
|
|
let watermark: any;
|
|
|
|
const worker = async () => {
|
|
try {
|
|
const response = await client.apis.Conversations.Conversations_GetActivities({
|
|
conversationId: conversationId,
|
|
watermark: watermark
|
|
});
|
|
watermark = response.obj.watermark;
|
|
await this.printMessages(response.obj.activities, conversationId, from, fromName);
|
|
} catch (error) {
|
|
GBLog.error(`Error pooling messages from Whatsapp channel ${GBUtil.toYAML(error)}`);
|
|
}
|
|
};
|
|
setInterval(worker, this.pollInterval);
|
|
}
|
|
|
|
public async printMessages(activities, conversationId, from, fromName) {
|
|
if (activities && activities.length) {
|
|
// Ignore own messages.
|
|
|
|
activities = activities.filter(m => m.from.id === this.botId && m.type === 'message');
|
|
|
|
if (activities.length) {
|
|
// Print other messages.
|
|
|
|
await WhatsappDirectLine.asyncForEach(activities, async activity => {
|
|
await this.printMessage(activity, conversationId, from, fromName);
|
|
});
|
|
}
|
|
}
|
|
}
|
|
|
|
public async printMessage(activity, conversationId, to, toName) {
|
|
let output = '';
|
|
|
|
if (activity.text) {
|
|
GBLogEx.info(this.min, `GBWhatsapp: SND ${to}(${toName}): ${activity.text}`);
|
|
output = activity.text;
|
|
}
|
|
|
|
if (activity.attachments) {
|
|
await CollectionUtil.asyncForEach(activity.attachments, async attachment => {
|
|
switch (attachment.contentType) {
|
|
case 'application/vnd.microsoft.card.hero':
|
|
output += `\n${this.renderHeroCard(attachment)}`;
|
|
break;
|
|
|
|
case 'image/png':
|
|
await this.sendFileToDevice(to, attachment.contentUrl, attachment.name, attachment.name, 0);
|
|
|
|
return;
|
|
|
|
default:
|
|
GBLogEx.info(this.min, `Unknown content type: ${attachment.contentType}`);
|
|
}
|
|
});
|
|
}
|
|
|
|
await this.sendToDevice(to, output, conversationId);
|
|
}
|
|
|
|
public renderHeroCard(attachment) {
|
|
return `${attachment.content.title} - ${attachment.content.text}`;
|
|
}
|
|
|
|
public async sendFileToDevice(to, url, filename, caption, chatId) {
|
|
let options;
|
|
switch (this.provider) {
|
|
case 'meta':
|
|
let whatsappServiceNumber, whatsappServiceKey;
|
|
let botNumber = this.min.core.getParam<string>(this.min.instance, 'Bot Number', null);
|
|
|
|
if (botNumber && this.min.instance.whatsappServiceNumber) {
|
|
whatsappServiceNumber = this.min.instance.whatsappServiceNumber;
|
|
whatsappServiceKey = this.min.instance.whatsappServiceKey;
|
|
} else {
|
|
whatsappServiceNumber = GBServer.globals.minBoot.instance.whatsappServiceNumber;
|
|
whatsappServiceKey = GBServer.globals.minBoot.instance.whatsappServiceKey;
|
|
}
|
|
const driver = createBot(whatsappServiceNumber, whatsappServiceKey);
|
|
await driver.sendImage(to, url, { caption: caption });
|
|
|
|
break;
|
|
|
|
case 'GeneralBots':
|
|
const attachment = await MessageMedia.fromUrl(url);
|
|
to = to.replace('+', '');
|
|
if (to.indexOf('@') == -1) {
|
|
if (to.length == 18) {
|
|
to = to + '@g.us';
|
|
} else {
|
|
to = to + '@c.us';
|
|
}
|
|
}
|
|
|
|
await this.customClient.sendMessage(to, attachment, { caption: caption });
|
|
break;
|
|
}
|
|
|
|
if (options) {
|
|
try {
|
|
// tslint:disable-next-line: await-promise
|
|
const result = await fetch(url, options);
|
|
GBLogEx.info(this.min, `File ${url} sent to ${to}: ${result}`);
|
|
} catch (error) {
|
|
GBLog.error(`Error sending file to Whatsapp provider ${error.message}`);
|
|
}
|
|
}
|
|
}
|
|
|
|
public async sendAudioToDevice(to, url) {
|
|
let options;
|
|
switch (this.provider) {
|
|
case 'GeneralBots':
|
|
const attachment = MessageMedia.fromUrl(url);
|
|
await this.customClient.sendMessage(to, attachment);
|
|
|
|
break;
|
|
}
|
|
|
|
if (options) {
|
|
try {
|
|
const result = await fetch(url, options);
|
|
GBLogEx.info(this.min, `Audio ${url} sent to ${to}: ${result}`);
|
|
} catch (error) {
|
|
GBLog.error(`Error sending audio message to Whatsapp provider ${error.message}`);
|
|
}
|
|
}
|
|
}
|
|
|
|
public async sendTextAsAudioToDevice(to, msg: string, chatId) {
|
|
const url = await GBConversationalService.getAudioBufferFromText(msg);
|
|
|
|
await this.sendFileToDevice(to, url, 'Audio', msg, chatId);
|
|
}
|
|
|
|
// Function to create or update a template using WhatsApp Business API
|
|
|
|
public async createOrUpdateTemplate(min: GBMinInstance, template, text) {
|
|
template = template.replace(/\-/gi, '_');
|
|
template = template.replace(/\./gi, '_');
|
|
|
|
// Determine if media is image or video
|
|
let isMedia =
|
|
text.toLowerCase().endsWith('.jpg') ||
|
|
text.toLowerCase().endsWith('.jpeg') ||
|
|
text.toLowerCase().endsWith('.png') ||
|
|
text.toLowerCase().endsWith('.mp4') ||
|
|
text.toLowerCase().endsWith('.mov');
|
|
let mediaFile = /(.*)\n/gim.exec(text)[0].trim();
|
|
let mediaType = mediaFile.toLowerCase().endsWith('.mp4') || text.toLowerCase().endsWith('.mov') ? 'video' : 'image';
|
|
|
|
// Set folder based on media type
|
|
let folder = mediaType === 'video' ? 'videos' : 'images';
|
|
let path = GBUtil.getGBAIPath(min.botId, `gbkb`);
|
|
path = Path.join(process.env.PWD, 'work', path, folder, mediaFile);
|
|
|
|
text = text.substring(mediaFile.length + 1).trim();
|
|
text = text.replace(/\n/g, '\\n');
|
|
|
|
// Upload the media file based on media type
|
|
const handleMedia = await min.whatsAppDirectLine.uploadLargeFile(min, path);
|
|
|
|
let data: any = {
|
|
name: template,
|
|
components: [
|
|
{
|
|
type: 'HEADER',
|
|
format: mediaType.toUpperCase(), // Use IMAGE or VIDEO format
|
|
example: { header_handle: [handleMedia] }
|
|
},
|
|
{
|
|
type: 'BODY',
|
|
text: text
|
|
}
|
|
]
|
|
};
|
|
|
|
const name = data.name;
|
|
|
|
// Define the API base URL and endpoints
|
|
const baseUrl = 'https://graph.facebook.com/v20.0'; // API version 20.0
|
|
const businessAccountId = this.whatsappBusinessManagerId;
|
|
const accessToken = this.whatsappServiceKey;
|
|
|
|
// Endpoint for listing templates
|
|
const listTemplatesEndpoint = `${baseUrl}/${businessAccountId}/message_templates?access_token=${accessToken}`;
|
|
|
|
// Step 1: Check if the template exists
|
|
const listResponse = await fetch(listTemplatesEndpoint, {
|
|
method: 'GET',
|
|
headers: {
|
|
Authorization: `Bearer ${accessToken}`
|
|
}
|
|
});
|
|
|
|
if (!listResponse.ok) {
|
|
throw new Error('Failed to list templates');
|
|
}
|
|
|
|
const templates = await listResponse.json();
|
|
const templateExists = templates.data.find(template => template.name === name);
|
|
|
|
if (templateExists) {
|
|
GBLogEx.info(min, `Template update skipped: ${name}`);
|
|
} else {
|
|
// Step 3: Create the template
|
|
const createTemplateEndpoint = `${baseUrl}/${businessAccountId}/message_templates`;
|
|
|
|
const createResponse = await fetch(createTemplateEndpoint, {
|
|
method: 'POST',
|
|
headers: {
|
|
Authorization: `Bearer ${accessToken}`,
|
|
'Content-Type': 'application/json'
|
|
},
|
|
body: JSON.stringify({
|
|
name: data['name'],
|
|
language: 'pt_BR',
|
|
category: 'MARKETING',
|
|
components: data.components
|
|
})
|
|
});
|
|
|
|
if (!createResponse.ok) {
|
|
const body = await createResponse.text();
|
|
throw new Error(`Failed to create template: ${name} ${body}`);
|
|
}
|
|
|
|
GBLogEx.info(min, `Template created: ${name}. Waiting 20 seconds to get approved.`);
|
|
await GBUtil.sleep(20 * 1000);
|
|
}
|
|
|
|
|
|
}
|
|
|
|
public async sendToDevice(to: any, msg: string, conversationId) {
|
|
try {
|
|
const cmd = '/audio ';
|
|
let url;
|
|
let chatId = WhatsappDirectLine.chatIds[conversationId];
|
|
|
|
if (typeof msg !== 'object' && msg.startsWith(cmd)) {
|
|
msg = msg.substr(cmd.length);
|
|
|
|
return await this.sendTextAsAudioToDevice(to, msg, chatId);
|
|
} else {
|
|
let options, messages;
|
|
const botNumber = this.min.core.getParam(this.min.instance, 'Bot Number', null);
|
|
|
|
switch (this.provider) {
|
|
case 'meta':
|
|
if (msg['name']) {
|
|
await this.customClient.sendTemplate(to, msg['name'], 'pt_BR', msg['components']);
|
|
} else {
|
|
messages = msg.match(/(.|[\r\n]){1,4096}/g);
|
|
|
|
await CollectionUtil.asyncForEach(messages, async msg => {
|
|
await this.customClient.sendText(to, msg);
|
|
|
|
if (messages.length > 1) {
|
|
await GBUtil.sleep(3000);
|
|
}
|
|
});
|
|
}
|
|
|
|
break;
|
|
case 'official':
|
|
if (to.charAt(0) !== '+') {
|
|
to = `+${to}`;
|
|
}
|
|
|
|
messages = msg.match(/(.|[\r\n]){1,1000}/g);
|
|
|
|
await CollectionUtil.asyncForEach(messages, async msg => {
|
|
await GBUtil.sleep(3000);
|
|
await this.customClient.messages.create({
|
|
body: msg,
|
|
from: `whatsapp:${botNumber}`,
|
|
to: `whatsapp:${to}`
|
|
// TODO: mediaUrl.
|
|
});
|
|
});
|
|
|
|
break;
|
|
|
|
case 'GeneralBots':
|
|
to = to.replace('+', '');
|
|
if (to.indexOf('@') == -1) {
|
|
if (to.length == 18) {
|
|
to = to + '@g.us';
|
|
} else {
|
|
to = to + '@c.us';
|
|
}
|
|
}
|
|
if ((await this.customClient.getState()) === WAState.CONNECTED) {
|
|
await this.customClient.sendMessage(to, msg);
|
|
} else {
|
|
GBLogEx.info(this.min, `WhatsApp OFFLINE ${to}: ${msg}`);
|
|
}
|
|
|
|
break;
|
|
}
|
|
|
|
if (options) {
|
|
try {
|
|
GBLogEx.info(this.min, `Message [${msg}] is being sent to ${to}...`);
|
|
await fetch(url, options);
|
|
} catch (error) {
|
|
GBLog.error(`Error sending message to Whatsapp provider ${JSON.stringify(error)}`);
|
|
}
|
|
}
|
|
}
|
|
} catch (error) {
|
|
GBLog.error(`GBWhatsApp ERR: ${GBUtil.toYAML(error)}`);
|
|
}
|
|
}
|
|
|
|
public async sendToDeviceEx(to, text, locale, conversationId) {
|
|
text = await this.min.conversationalService.translate(this.min, text, locale);
|
|
await this.sendToDevice(to, text, conversationId);
|
|
}
|
|
|
|
private async WhatsAppCallback(req, res, botId = null) {
|
|
try {
|
|
if (!req.body && req.type !== 'ptt') {
|
|
return;
|
|
}
|
|
|
|
let provider = GBMinService.getProviderName(req, res);
|
|
let id;
|
|
let senderName;
|
|
let text;
|
|
|
|
switch (provider) {
|
|
case 'meta':
|
|
if (req.body.entry[0].changes[0].value.statuses) {
|
|
if (req.body.entry[0].changes[0].value.statuses[0].status === 'failed') {
|
|
GBLogEx.error(this.min, `WhatsApp:${id} ${senderName} ${JSON.stringify(req.body.entry[0].changes[0])}.`);
|
|
}
|
|
res.status(200);
|
|
res.end();
|
|
|
|
return;
|
|
}
|
|
|
|
if (req.body.entry[0].changes[0].value.messages[0].text) {
|
|
text = req.body.entry[0].changes[0].value.messages[0].text.body;
|
|
} else if (req.body.entry[0].changes[0].value.messages[0].button) {
|
|
text = req.body.entry[0].changes[0].value.messages[0].button.text;
|
|
} else {
|
|
res.status(200);
|
|
res.end();
|
|
|
|
return;
|
|
}
|
|
id = req.body.entry[0].changes[0].value.messages[0].from;
|
|
senderName = req.body.entry[0].changes[0].value.contacts[0].profile.name;
|
|
|
|
botId = this.botId;
|
|
|
|
break;
|
|
|
|
case 'official':
|
|
const { body } = req;
|
|
|
|
id = body.From.replace(/whatsapp\:\+/, '');
|
|
senderName = body.ProfileName;
|
|
text = body.Body;
|
|
|
|
break;
|
|
|
|
case 'GeneralBots':
|
|
// Ignore E2E messages and status updates.
|
|
|
|
if ((req.type && req.type === 'e2e_notification') || req.isStatus) {
|
|
return;
|
|
}
|
|
|
|
id = req.from.split('@')[0];
|
|
senderName = req._data.notifyName;
|
|
text = req.body;
|
|
botId = botId ?? this.botId;
|
|
break;
|
|
}
|
|
|
|
const sec = new SecService();
|
|
|
|
// Tries to find if user wants to switch bots.
|
|
|
|
let toSwitchMin = GBServer.globals.minInstances.filter(
|
|
p => p.instance.botId.toLowerCase() === text.toLowerCase()
|
|
)[0];
|
|
|
|
botId = botId ?? GBServer.globals.minBoot.botId;
|
|
GBLogEx.info(this.min, `A WhatsApp mobile requested instance for: ${botId}.`);
|
|
|
|
let urlMin: any = GBServer.globals.minInstances.filter(p => p.instance.botId === botId)[0];
|
|
// Detects user typed language and updates their locale profile if applies.
|
|
let min = urlMin;
|
|
|
|
let user = await sec.getUserFromSystemId(id);
|
|
|
|
const botNumber = urlMin ? urlMin.core.getParam(urlMin.instance, 'Bot Number', null) : null;
|
|
if (botNumber && GBServer.globals.minBoot.botId !== urlMin.botId) {
|
|
GBLogEx.info(this.min, `${id} fixed by bot number talked to: ${botId}.`);
|
|
let locale = user?.locale
|
|
? user.locale
|
|
: min.core.getParam(min.instance, 'Default User Language', GBConfigService.get('DEFAULT_USER_LANGUAGE'));
|
|
if (!user) {
|
|
const detectLanguage = min.core.getParam(min.instance, 'Language Detector', false) != false;
|
|
|
|
if (text != '' && detectLanguage) {
|
|
locale = await min.conversationalService.getLanguage(min, text);
|
|
GBLogEx.info(this.min, `${locale} defined for first time mobile: ${id}.`);
|
|
}
|
|
}
|
|
|
|
user = await sec.ensureUser(urlMin, id, '', '', 'omnichannel', '', '');
|
|
user = await sec.updateUserInstance(id, urlMin.instance.instanceId);
|
|
if (locale) {
|
|
user = await sec.updateUserLocale(user.userId, locale);
|
|
}
|
|
}
|
|
if (req.type === 'ptt') {
|
|
if (process.env.AUDIO_DISABLED !== 'true') {
|
|
const media = await req.downloadMedia();
|
|
const buf = Buffer.from(media.data, 'base64');
|
|
|
|
text = await GBConversationalService.getTextFromAudioBuffer(
|
|
this.min.instance.speechKey,
|
|
this.min.instance.cloudLocation,
|
|
buf,
|
|
user.locale
|
|
);
|
|
|
|
req.body = text;
|
|
} else {
|
|
await this.sendToDevice(
|
|
user.userSystemId,
|
|
`No momento estou apenas conseguindo ler mensagens de texto.`,
|
|
null
|
|
);
|
|
}
|
|
}
|
|
|
|
let activeMin;
|
|
|
|
// Processes group behaviour.
|
|
|
|
text = text.replace(/\@\d+ /gi, '');
|
|
|
|
let group;
|
|
if (provider === 'GeneralBots') {
|
|
// Ensures that the bot group is the active bot for the user (like switching).
|
|
|
|
const message = req;
|
|
if (message.from.endsWith('@g.us')) {
|
|
group = message.from;
|
|
}
|
|
}
|
|
|
|
if (group) {
|
|
GBLogEx.info(this.min, `Group: ${group}`);
|
|
function getKeyByValue(object, value) {
|
|
return Object.keys(object).find(key => object[key] === value);
|
|
}
|
|
const botId = getKeyByValue(WhatsappDirectLine.botGroups, group);
|
|
if ((botId && user.instanceId !== this.min.instance.instanceId) || !user) {
|
|
user = await sec.ensureUser(this.min, id, senderName, '', 'whatsApp', senderName, null);
|
|
}
|
|
if (botId) {
|
|
activeMin = GBServer.globals.minInstances.filter(p => p.instance.botId === botId)[0];
|
|
await (activeMin as any).whatsAppDirectLine.received(req, res);
|
|
return; // EXIT HERE.
|
|
} else {
|
|
GBLog.warn(`Group: ${group} not associated with botId:${botId}.`);
|
|
return;
|
|
}
|
|
}
|
|
|
|
// Detects if the welcome message is enabled.
|
|
|
|
if (process.env.WHATSAPP_WELCOME_DISABLED === 'true') {
|
|
let minInstance = GBServer.globals.minInstances.filter(
|
|
p => p.instance.botId.toLowerCase() === botId.toLowerCase()
|
|
)[0];
|
|
|
|
// Just pass the message to the receiver.
|
|
|
|
await minInstance.whatsAppDirectLine.received(req, res);
|
|
|
|
return;
|
|
}
|
|
|
|
if (!toSwitchMin) {
|
|
toSwitchMin = GBServer.globals.minInstances.filter(p =>
|
|
p.instance.activationCode ? p.instance.activationCode.toLowerCase() === text.toLowerCase() : false
|
|
)[0];
|
|
}
|
|
|
|
// If bot has a fixed Find active bot instance.
|
|
|
|
activeMin = botNumber ? urlMin : toSwitchMin ? toSwitchMin : GBServer.globals.minBoot;
|
|
min = activeMin;
|
|
// If it is the first time for the user, tries to auto-execute
|
|
// start dialog if any is specified in Config.xlsx.
|
|
|
|
if (user === null || user.hearOnDialog) {
|
|
user = await sec.ensureUser(activeMin, id, senderName, '', 'whatsapp', senderName, null);
|
|
|
|
const startDialog = user.hearOnDialog
|
|
? user.hearOnDialog
|
|
: activeMin.core.getParam(activeMin.instance, 'Start Dialog', null);
|
|
|
|
if (startDialog) {
|
|
GBLogEx.info(this.min, `Calling /start to Auto start ${startDialog} for ${activeMin.instance.instanceId}...`);
|
|
if (provider === 'GeneralBots') {
|
|
req.body = `/start`;
|
|
}
|
|
|
|
// Resets HEAR ON DIALOG value to none and passes
|
|
// current dialog to the direct line.
|
|
|
|
await sec.updateUserHearOnDialog(user.userId, null);
|
|
await (activeMin as any).whatsAppDirectLine.received(req, res);
|
|
} else {
|
|
if (res) {
|
|
res.end();
|
|
}
|
|
}
|
|
} else {
|
|
// User wants to switch bots.
|
|
|
|
if (toSwitchMin) {
|
|
GBLogEx.info(this.min, `Switching bots from ${botId} to ${toSwitchMin.botId}...`);
|
|
|
|
// So gets the new bot instance information and prepares to
|
|
// auto start dialog if any is specified.
|
|
|
|
activeMin = toSwitchMin;
|
|
const instance = await this.min.core.loadInstanceByBotId(activeMin.botId);
|
|
user = await sec.updateUserInstance(id, instance.instanceId);
|
|
await (activeMin as any).whatsAppDirectLine.resetConversationId(activeMin.botId, id, '');
|
|
const startDialog = activeMin.core.getParam(activeMin.instance, 'Start Dialog', null);
|
|
ChatServices.memoryMap[user.userSystemId] = null;
|
|
if (startDialog) {
|
|
GBLogEx.info(this.min, `Calling /start for Auto start : ${startDialog} for ${activeMin.instance.botId}...`);
|
|
if (provider === 'GeneralBots') {
|
|
req.body = `/start`;
|
|
}
|
|
|
|
await (activeMin as any).whatsAppDirectLine.received(req, res);
|
|
} else {
|
|
await (activeMin as any).whatsAppDirectLine.sendToDevice(
|
|
id,
|
|
`Agora falando com ${activeMin.instance.title}...`,
|
|
null
|
|
);
|
|
}
|
|
if (res) {
|
|
res.end();
|
|
}
|
|
} else {
|
|
let t;
|
|
activeMin = GBServer.globals.minInstances.filter(p => p.instance.instanceId === user.instanceId)[0];
|
|
if (activeMin === undefined) {
|
|
activeMin = GBServer.globals.minBoot;
|
|
t = (activeMin as any).whatsAppDirectLine;
|
|
await t.sendToDevice(
|
|
id,
|
|
`O outro Bot que você estava falando(${user.instanceId}), não está mais disponível. Agora você está falando comigo, ${activeMin.instance.title}...`
|
|
);
|
|
} else {
|
|
if ((activeMin as any).whatsAppDirectLine) {
|
|
t = (activeMin as any).whatsAppDirectLine;
|
|
} else {
|
|
t = (GBServer.globals.minBoot as any).whatsAppDirectLine;
|
|
}
|
|
}
|
|
|
|
await t.received(req, res);
|
|
}
|
|
}
|
|
} catch (error) {
|
|
GBLog.error(`Error on Whatsapp callback: ${GBUtil.toYAML(error)}`);
|
|
}
|
|
}
|
|
|
|
public async uploadLargeFile(min, filePath) {
|
|
const CHUNK_SIZE = 4 * 1024 * 1024; // 4MB chunks
|
|
let uploadSessionId;
|
|
const fileSize = (await stat(filePath)).size;
|
|
const fileName = filePath.split('/').pop();
|
|
const fileType = mime.lookup(filePath);
|
|
const appId = this.whatsappFBAppId;
|
|
const userAccessToken = this.whatsappServiceKey;
|
|
let h;
|
|
|
|
try {
|
|
if (!fileType) {
|
|
throw new Error('Unsupported file type');
|
|
}
|
|
|
|
// Step 1: Start an upload session
|
|
const startResponse = await fetch(
|
|
`https://graph.facebook.com/v20.0/${appId}/uploads?file_name=${fileName}&file_length=${fileSize}&file_type=${fileType}&access_token=${userAccessToken}`,
|
|
{
|
|
method: 'POST'
|
|
}
|
|
);
|
|
|
|
const startData = await startResponse.json();
|
|
if (!startResponse.ok) {
|
|
throw new Error(startData.error.message);
|
|
}
|
|
uploadSessionId = startData.id.split(':')[1];
|
|
|
|
// Step 2: Upload the file in chunks
|
|
let startOffset = 0;
|
|
|
|
while (startOffset < fileSize) {
|
|
const endOffset = Math.min(startOffset + CHUNK_SIZE, fileSize);
|
|
const fileStream = Fs.createReadStream(filePath, { start: startOffset, end: endOffset - 1 });
|
|
const chunkSize = endOffset - startOffset;
|
|
|
|
const uploadResponse = await fetch(`https://graph.facebook.com/v20.0/upload:${uploadSessionId}`, {
|
|
method: 'POST',
|
|
headers: {
|
|
Authorization: `OAuth ${userAccessToken}`,
|
|
file_offset: startOffset.toString(),
|
|
'Content-Length': chunkSize.toString()
|
|
},
|
|
body: fileStream
|
|
});
|
|
|
|
const uploadData = await uploadResponse.json();
|
|
if (!h) {
|
|
h = uploadData.h;
|
|
}
|
|
if (!uploadResponse.ok) {
|
|
throw new Error(uploadData.error.message);
|
|
}
|
|
|
|
startOffset = endOffset;
|
|
}
|
|
|
|
// Step 3: Get the file handle
|
|
const finalizeResponse = await fetch(`https://graph.facebook.com/v20.0/upload:${uploadSessionId}`, {
|
|
method: 'GET',
|
|
headers: {
|
|
Authorization: `OAuth ${userAccessToken}`
|
|
}
|
|
});
|
|
|
|
const finalizeData = await finalizeResponse.json();
|
|
if (!finalizeResponse.ok) {
|
|
throw new Error(finalizeData.error.message);
|
|
}
|
|
|
|
console.log('Upload completed successfully with file handle:', finalizeData.h);
|
|
return h;
|
|
} catch (error) {
|
|
console.error('Error during file upload:', error);
|
|
}
|
|
}
|
|
}
|