54 lines
1.6 KiB
QBasic
54 lines
1.6 KiB
QBasic
' Example: Customer Support Workflow with Enhanced Orchestration
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' This demonstrates the new ORCHESTRATE WORKFLOW, event system, and bot memory sharing
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USE KB "support-policies"
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USE TOOL "check-order"
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USE TOOL "process-refund"
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' Set up event handlers
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ON EVENT "approval_received" DO
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TALK "Manager approval received, processing refund..."
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END ON
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ON EVENT "timeout_occurred" DO
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TALK "Approval timeout, escalating to director..."
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END ON
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' Main workflow orchestration
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ORCHESTRATE WORKFLOW "customer-complaint-resolution"
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STEP 1: BOT "classifier" "analyze complaint"
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' Classifier bot analyzes the complaint and sets variables
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STEP 2: BOT "order-checker" "validate order details"
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' Order checker validates the order and warranty status
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' Conditional logic based on order value
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IF order_amount > 100 THEN
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STEP 3: HUMAN APPROVAL FROM "manager@company.com"
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TIMEOUT 1800 ' 30 minutes
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ON TIMEOUT: ESCALATE TO "director@company.com"
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' Wait for approval event
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WAIT FOR EVENT "approval_received" TIMEOUT 3600
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END IF
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STEP 4: PARALLEL
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BRANCH A: BOT "refund-processor" "process refund"
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BRANCH B: BOT "inventory-updater" "update stock levels"
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END PARALLEL
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STEP 5: BOT "follow-up" "schedule customer check-in"
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DELAY 86400 ' 24 hours later
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' Share successful resolution patterns with other support bots
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BOT SHARE MEMORY "successful_resolution_method" WITH "support-bot-2"
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BOT SHARE MEMORY "customer_satisfaction_score" WITH "support-bot-3"
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' Sync knowledge from master support bot
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BOT SYNC MEMORY FROM "master-support-bot"
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' Publish completion event for analytics
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PUBLISH EVENT "workflow_completed"
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TALK "Customer complaint resolved successfully!"
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