# Attendant Console - General Bots

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## CRM Features Not Enabled

The Attendant Console requires CRM features to be enabled for this bot. This allows human agents to receive and respond to conversations transferred from the bot.

To enable CRM features, add this line to your bot's config.csv:

`crm-enabled,true`

Then create an attendant.csv file to configure your team:

`id,name,channel,preferences,department,aliases att-001,John Smith,all,sales,commercial,john;johnny att-002,Jane Doe,web,support,customer-service,jane`

### Select a conversation

Choose a conversation from the queue to start responding

?

### Customer Name

web Active now

### Transfer Conversation

Transfer to
Reason (optional)