botui/ui/suite/tickets/tickets.css

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CSS
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/* Tickets Styles - Support Cases with AI Assistance */
/* Container */
.tickets-container {
display: flex;
flex-direction: column;
height: 100%;
background: var(--bg-primary, #0a0a0a);
color: var(--text, #f8fafc);
}
/* Header */
.tickets-header {
display: flex;
align-items: center;
justify-content: space-between;
padding: 16px 24px;
border-bottom: 1px solid var(--border, #2a2a2a);
flex-shrink: 0;
}
.tickets-header-left {
display: flex;
align-items: center;
gap: 24px;
}
.tickets-header h1 {
font-size: 20px;
font-weight: 600;
margin: 0;
}
.tickets-tabs {
display: flex;
gap: 4px;
}
.tickets-tab {
padding: 8px 16px;
background: transparent;
border: none;
border-radius: 6px;
color: var(--text-secondary, #888);
font-size: 13px;
font-weight: 500;
cursor: pointer;
transition: all 0.15s ease;
}
.tickets-tab:hover {
background: var(--surface-hover, rgba(255, 255, 255, 0.05));
color: var(--text, #f8fafc);
}
.tickets-tab.active {
background: var(--accent, #d4f505);
color: #000;
}
.tickets-header-right {
display: flex;
align-items: center;
gap: 12px;
}
/* Search */
.tickets-search {
display: flex;
align-items: center;
gap: 8px;
padding: 8px 12px;
background: var(--surface, rgba(255, 255, 255, 0.05));
border: 1px solid var(--border, #2a2a2a);
border-radius: 8px;
min-width: 250px;
}
.tickets-search svg {
color: var(--text-secondary, #888);
flex-shrink: 0;
}
.tickets-search input {
flex: 1;
background: transparent;
border: none;
color: var(--text, #f8fafc);
font-size: 13px;
outline: none;
}
.tickets-search input::placeholder {
color: var(--text-secondary, #888);
}
.tickets-search-results {
position: absolute;
top: 70px;
right: 150px;
width: 350px;
max-height: 400px;
background: var(--surface, #1a1a1a);
border: 1px solid var(--border, #2a2a2a);
border-radius: 8px;
box-shadow: var(--shadow-lg);
overflow-y: auto;
z-index: 100;
display: none;
}
.tickets-search-results:not(:empty) {
display: block;
}
/* Summary Cards */
.tickets-summary {
display: flex;
gap: 16px;
padding: 20px 24px;
border-bottom: 1px solid var(--border, #2a2a2a);
}
.tickets-summary .summary-card {
flex: 1;
display: flex;
align-items: center;
gap: 14px;
padding: 14px 18px;
background: var(--surface, rgba(255, 255, 255, 0.02));
border: 1px solid var(--border, #2a2a2a);
border-radius: 10px;
}
.summary-icon {
width: 40px;
height: 40px;
display: flex;
align-items: center;
justify-content: center;
border-radius: 10px;
flex-shrink: 0;
}
.summary-icon.open {
background: rgba(59, 130, 246, 0.15);
color: #3b82f6;
}
.summary-icon.urgent {
background: rgba(239, 68, 68, 0.15);
color: #ef4444;
}
.summary-icon.resolved {
background: rgba(34, 197, 94, 0.15);
color: #22c55e;
}
.summary-icon.ai {
background: rgba(168, 85, 247, 0.15);
color: #a855f7;
}
.summary-info {
display: flex;
flex-direction: column;
gap: 2px;
}
.summary-label {
font-size: 11px;
color: var(--text-secondary, #888);
}
.summary-value {
font-size: 22px;
font-weight: 700;
color: var(--text, #f8fafc);
}
.summary-value.open {
color: #3b82f6;
}
.summary-value.urgent {
color: #ef4444;
}
.summary-value.resolved {
color: #22c55e;
}
.summary-value.ai {
color: #a855f7;
}
/* Main Content: List + Detail */
.tickets-main {
display: flex;
flex: 1;
overflow: hidden;
}
/* Tickets List */
.tickets-list {
width: 400px;
flex-shrink: 0;
display: flex;
flex-direction: column;
border-right: 1px solid var(--border, #2a2a2a);
}
.tickets-list-header {
padding: 12px 16px;
border-bottom: 1px solid var(--border, #2a2a2a);
}
.list-filters {
display: flex;
gap: 8px;
}
.list-filters select {
flex: 1;
padding: 6px 10px;
background: var(--surface, rgba(255, 255, 255, 0.05));
border: 1px solid var(--border, #2a2a2a);
border-radius: 6px;
color: var(--text, #f8fafc);
font-size: 12px;
cursor: pointer;
}
.list-filters select option {
background: var(--bg-primary, #0a0a0a);
}
.tickets-list-body {
flex: 1;
overflow-y: auto;
}
/* Ticket Item */
.ticket-item {
display: flex;
gap: 12px;
padding: 14px 16px;
border-bottom: 1px solid var(--border, #2a2a2a);
cursor: pointer;
transition: background 0.15s ease;
}
.ticket-item:hover {
background: var(--surface-hover, rgba(255, 255, 255, 0.05));
}
.ticket-item.selected {
background: var(--surface, rgba(255, 255, 255, 0.08));
border-left: 3px solid var(--accent, #d4f505);
}
.ticket-priority {
width: 4px;
border-radius: 2px;
flex-shrink: 0;
}
.ticket-priority.low {
background: #6b7280;
}
.ticket-priority.medium {
background: #3b82f6;
}
.ticket-priority.high {
background: #f59e0b;
}
.ticket-priority.urgent {
background: #ef4444;
}
.ticket-item-content {
flex: 1;
min-width: 0;
}
.ticket-item-header {
display: flex;
align-items: center;
justify-content: space-between;
margin-bottom: 4px;
}
.ticket-item-number {
font-size: 12px;
font-weight: 600;
color: var(--accent, #d4f505);
}
.ticket-item-time {
font-size: 11px;
color: var(--text-secondary, #888);
}
.ticket-item-subject {
font-size: 13px;
font-weight: 500;
color: var(--text, #f8fafc);
margin-bottom: 4px;
white-space: nowrap;
overflow: hidden;
text-overflow: ellipsis;
}
.ticket-item-meta {
display: flex;
align-items: center;
gap: 8px;
font-size: 11px;
color: var(--text-secondary, #888);
}
.ticket-item-account {
display: flex;
align-items: center;
gap: 4px;
}
.ticket-item-category {
padding: 2px 6px;
background: var(--surface, rgba(255, 255, 255, 0.05));
border-radius: 4px;
}
/* Ticket Detail */
.ticket-detail {
flex: 1;
display: flex;
flex-direction: column;
overflow: hidden;
}
.ticket-detail-empty {
flex: 1;
display: flex;
flex-direction: column;
align-items: center;
justify-content: center;
gap: 16px;
color: var(--text-secondary, #888);
}
.ticket-detail-empty svg {
opacity: 0.5;
}
.ticket-detail-empty p {
font-size: 14px;
}
/* Ticket Detail Content */
.ticket-detail-header {
display: flex;
align-items: flex-start;
justify-content: space-between;
padding: 20px 24px;
border-bottom: 1px solid var(--border, #2a2a2a);
}
.ticket-detail-title {
flex: 1;
}
.ticket-detail-number {
font-size: 12px;
color: var(--accent, #d4f505);
font-weight: 600;
margin-bottom: 4px;
}
.ticket-detail-subject {
font-size: 18px;
font-weight: 600;
color: var(--text, #f8fafc);
margin: 0 0 8px 0;
}
.ticket-detail-badges {
display: flex;
gap: 8px;
}
.ticket-detail-actions {
display: flex;
gap: 8px;
}
/* Status & Priority badges */
.status-badge,
.priority-badge {
display: inline-flex;
align-items: center;
padding: 4px 10px;
border-radius: 4px;
font-size: 11px;
font-weight: 600;
text-transform: uppercase;
}
.status-badge.open {
background: rgba(59, 130, 246, 0.15);
color: #3b82f6;
}
.status-badge.pending {
background: rgba(245, 158, 11, 0.15);
color: #f59e0b;
}
.status-badge.resolved {
background: rgba(34, 197, 94, 0.15);
color: #22c55e;
}
.status-badge.closed {
background: rgba(107, 114, 128, 0.15);
color: #6b7280;
}
.priority-badge.low {
background: rgba(107, 114, 128, 0.15);
color: #6b7280;
}
.priority-badge.medium {
background: rgba(59, 130, 246, 0.15);
color: #3b82f6;
}
.priority-badge.high {
background: rgba(245, 158, 11, 0.15);
color: #f59e0b;
}
.priority-badge.urgent {
background: rgba(239, 68, 68, 0.15);
color: #ef4444;
}
/* Ticket Info */
.ticket-detail-info {
display: grid;
grid-template-columns: repeat(4, 1fr);
gap: 16px;
padding: 16px 24px;
background: var(--surface, rgba(255, 255, 255, 0.02));
border-bottom: 1px solid var(--border, #2a2a2a);
}
.info-item {
display: flex;
flex-direction: column;
gap: 4px;
}
.info-label {
font-size: 11px;
color: var(--text-secondary, #888);
}
.info-value {
font-size: 13px;
color: var(--text, #f8fafc);
}
/* Ticket Body (conversation) */
.ticket-detail-body {
flex: 1;
overflow-y: auto;
padding: 24px;
}
.ticket-message {
display: flex;
gap: 12px;
margin-bottom: 20px;
}
.ticket-message-avatar {
width: 36px;
height: 36px;
border-radius: 50%;
background: var(--accent, #d4f505);
color: #000;
display: flex;
align-items: center;
justify-content: center;
font-size: 14px;
font-weight: 600;
flex-shrink: 0;
}
.ticket-message-avatar.ai {
background: rgba(168, 85, 247, 0.2);
color: #a855f7;
}
.ticket-message-content {
flex: 1;
}
.ticket-message-header {
display: flex;
align-items: center;
gap: 8px;
margin-bottom: 6px;
}
.ticket-message-author {
font-size: 13px;
font-weight: 600;
color: var(--text, #f8fafc);
}
.ticket-message-time {
font-size: 11px;
color: var(--text-secondary, #888);
}
.ticket-message-badge {
padding: 2px 6px;
background: rgba(168, 85, 247, 0.15);
color: #a855f7;
font-size: 10px;
font-weight: 600;
border-radius: 4px;
}
.ticket-message-text {
font-size: 14px;
line-height: 1.6;
color: var(--text, #f8fafc);
}
/* AI Suggestion Box */
.ai-suggestion-box {
margin-top: 12px;
padding: 12px;
background: rgba(168, 85, 247, 0.08);
border: 1px solid rgba(168, 85, 247, 0.2);
border-radius: 8px;
}
.ai-suggestion-header {
display: flex;
align-items: center;
gap: 8px;
margin-bottom: 8px;
font-size: 12px;
font-weight: 600;
color: #a855f7;
}
.ai-suggestion-content {
font-size: 13px;
line-height: 1.5;
color: var(--text, #f8fafc);
}
.ai-suggestion-actions {
display: flex;
gap: 8px;
margin-top: 12px;
}
/* Reply box */
.ticket-reply {
padding: 16px 24px;
border-top: 1px solid var(--border, #2a2a2a);
background: var(--surface, rgba(255, 255, 255, 0.02));
}
.ticket-reply textarea {
width: 100%;
padding: 12px;
background: var(--bg-primary, #0a0a0a);
border: 1px solid var(--border, #2a2a2a);
border-radius: 8px;
color: var(--text, #f8fafc);
font-size: 14px;
resize: none;
min-height: 80px;
margin-bottom: 12px;
}
.ticket-reply textarea:focus {
outline: none;
border-color: var(--accent, #d4f505);
}
.ticket-reply-actions {
display: flex;
justify-content: space-between;
align-items: center;
}
.ticket-reply-options {
display: flex;
gap: 8px;
}
/* Buttons */
.btn-primary {
display: flex;
align-items: center;
gap: 6px;
padding: 8px 16px;
background: var(--accent, #d4f505);
color: #000;
border: none;
border-radius: 6px;
font-size: 13px;
font-weight: 600;
cursor: pointer;
transition: all 0.15s ease;
}
.btn-primary:hover {
background: var(--accent-hover, #c4e505);
transform: translateY(-1px);
}
.action-btn {
padding: 6px 12px;
background: transparent;
border: 1px solid var(--border, #2a2a2a);
border-radius: 4px;
color: var(--text-secondary, #888);
font-size: 12px;
cursor: pointer;
transition: all 0.15s ease;
}
.action-btn:hover {
border-color: var(--accent, #d4f505);
color: var(--accent, #d4f505);
}
.action-btn.danger:hover {
border-color: var(--error, #ef4444);
color: var(--error, #ef4444);
}
/* Modal */
.tickets-modal {
position: fixed;
inset: 0;
display: flex;
align-items: center;
justify-content: center;
z-index: 1000;
opacity: 0;
visibility: hidden;
transition: all 0.2s ease;
}
.tickets-modal.open {
opacity: 1;
visibility: visible;
}
.tickets-modal-backdrop {
position: absolute;
inset: 0;
background: rgba(0, 0, 0, 0.7);
backdrop-filter: blur(4px);
}
.tickets-modal-content {
position: relative;
width: 100%;
max-width: 600px;
max-height: 90vh;
background: var(--bg-primary, #0a0a0a);
border: 1px solid var(--border, #2a2a2a);
border-radius: 12px;
box-shadow: var(--shadow-xl);
overflow-y: auto;
transform: translateY(20px);
transition: transform 0.2s ease;
}
.tickets-modal.open .tickets-modal-content {
transform: translateY(0);
}
/* Form styles */
.ticket-form {
padding: 24px;
}
.ticket-form-header {
display: flex;
align-items: center;
justify-content: space-between;
margin-bottom: 20px;
}
.ticket-form-title {
font-size: 18px;
font-weight: 600;
margin: 0;
}
.form-close {
width: 32px;
height: 32px;
display: flex;
align-items: center;
justify-content: center;
background: transparent;
border: none;
border-radius: 6px;
color: var(--text-secondary, #888);
cursor: pointer;
transition: all 0.15s ease;
}
.form-close:hover {
background: var(--surface-hover, rgba(255, 255, 255, 0.1));
color: var(--text, #f8fafc);
}
/* AI Suggestion Banner */
.ai-suggestion-banner {
display: flex;
align-items: center;
gap: 12px;
padding: 12px 16px;
background: rgba(168, 85, 247, 0.1);
border: 1px solid rgba(168, 85, 247, 0.2);
border-radius: 8px;
margin-bottom: 20px;
}
.ai-icon {
width: 36px;
height: 36px;
display: flex;
align-items: center;
justify-content: center;
background: rgba(168, 85, 247, 0.2);
border-radius: 8px;
color: #a855f7;
flex-shrink: 0;
}
.ai-suggestion-text {
font-size: 13px;
color: var(--text, #f8fafc);
}
.ai-suggestion-text strong {
color: #a855f7;
}
/* AI Suggestions in form */
.ai-suggestions {
margin-bottom: 16px;
}
.ai-suggestions:not(:empty) {
padding: 16px;
background: rgba(168, 85, 247, 0.08);
border: 1px solid rgba(168, 85, 247, 0.2);
border-radius: 8px;
}
.ai-suggestions-title {
display: flex;
align-items: center;
gap: 8px;
font-size: 12px;
font-weight: 600;
color: #a855f7;
margin-bottom: 12px;
}
.ai-suggestion-item {
display: flex;
align-items: flex-start;
gap: 8px;
padding: 10px;
background: var(--bg-primary, #0a0a0a);
border-radius: 6px;
margin-bottom: 8px;
cursor: pointer;
transition: all 0.15s ease;
}
.ai-suggestion-item:hover {
background: var(--surface-hover, rgba(255, 255, 255, 0.08));
}
.ai-suggestion-item:last-child {
margin-bottom: 0;
}
/* Form elements */
.form-row {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
}
.form-group {
margin-bottom: 16px;
}
.form-label {
display: block;
font-size: 12px;
font-weight: 500;
color: var(--text-secondary, #888);
margin-bottom: 6px;
}
.form-input,
.form-select,
.form-textarea {
width: 100%;
padding: 10px 12px;
background: var(--surface, rgba(255, 255, 255, 0.05));
border: 1px solid var(--border, #2a2a2a);
border-radius: 6px;
color: var(--text, #f8fafc);
font-size: 14px;
transition: border-color 0.15s ease;
}
.form-input:focus,
.form-select:focus,
.form-textarea:focus {
outline: none;
border-color: var(--accent, #d4f505);
}
.form-select option {
background: var(--bg-primary, #0a0a0a);
}
.form-textarea {
resize: vertical;
min-height: 100px;
}
.form-actions {
display: flex;
justify-content: flex-end;
gap: 12px;
margin-top: 24px;
padding-top: 16px;
border-top: 1px solid var(--border, #2a2a2a);
}
.form-btn {
padding: 10px 20px;
border-radius: 6px;
font-size: 14px;
font-weight: 500;
cursor: pointer;
transition: all 0.15s ease;
}
.form-btn.secondary {
background: transparent;
border: 1px solid var(--border, #2a2a2a);
color: var(--text, #f8fafc);
}
.form-btn.secondary:hover {
background: var(--surface-hover, rgba(255, 255, 255, 0.05));
}
.form-btn.primary {
background: var(--accent, #d4f505);
border: 1px solid var(--accent, #d4f505);
color: #000;
}
.form-btn.primary:hover {
background: var(--accent-hover, #c4e505);
}
/* Responsive */
@media (max-width: 1200px) {
.tickets-summary {
flex-wrap: wrap;
}
.tickets-summary .summary-card {
flex: 1 1 calc(50% - 8px);
min-width: 180px;
}
}
@media (max-width: 900px) {
.tickets-main {
flex-direction: column;
}
.tickets-list {
width: 100%;
max-height: 300px;
border-right: none;
border-bottom: 1px solid var(--border, #2a2a2a);
}
.ticket-detail-info {
grid-template-columns: repeat(2, 1fr);
}
}
@media (max-width: 768px) {
.tickets-header {
flex-direction: column;
gap: 16px;
align-items: stretch;
}
.tickets-header-left {
flex-direction: column;
align-items: stretch;
}
.tickets-tabs {
overflow-x: auto;
}
.tickets-search {
min-width: 100%;
}
.tickets-summary .summary-card {
flex: 1 1 100%;
}
.form-row {
grid-template-columns: 1fr;
}
.ticket-detail-info {
grid-template-columns: 1fr 1fr;
}
}