Select a conversation
Choose a conversation from the queue to start responding
The Attendant Console requires CRM features to be enabled for this bot. This allows human agents to receive and respond to conversations transferred from the bot.
To enable CRM features, add this line to your bot's config.csv:
crm-enabled,true
Then create an attendant.csv file to configure your team:
id,name,channel,preferences,department,aliases att-001,John
Smith,all,sales,commercial,john;johnny att-002,Jane
Doe,web,support,customer-service,jane