/* Attendant Module Styles */

.attendant-container {
    display: flex;
    height: calc(100vh - 60px);
    background: var(--bg);
}

/* Queue Panel */
.queue-panel {
    width: 320px;
    background: var(--surface);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
}

.queue-header {
    padding: 16px;
    border-bottom: 1px solid var(--border);
}

.queue-header h2 {
    font-size: 18px;
    font-weight: 600;
    margin: 0 0 4px 0;
}

.queue-stats {
    display: flex;
    gap: 16px;
    font-size: 13px;
    color: var(--text-secondary);
}

.queue-list {
    flex: 1;
    overflow-y: auto;
}

.queue-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--border);
    cursor: pointer;
    transition: background 0.15s;
}

.queue-item:hover {
    background: var(--surface-hover);
}

.queue-item.active {
    background: var(--primary-light);
    border-left: 3px solid var(--primary);
}

.queue-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--surface-hover);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    flex-shrink: 0;
}

.queue-info {
    flex: 1;
    min-width: 0;
}

.queue-name {
    font-size: 14px;
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.queue-preview {
    font-size: 12px;
    color: var(--text-secondary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.queue-time {
    font-size: 11px;
    color: var(--text-secondary);
}

.queue-badge {
    background: var(--primary);
    color: white;
    font-size: 10px;
    font-weight: 600;
    padding: 2px 6px;
    border-radius: 10px;
}

/* Conversation Area */
.conversation-area {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.conversation-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 20px;
    border-bottom: 1px solid var(--border);
    background: var(--card);
}

.conversation-user {
    display: flex;
    align-items: center;
    gap: 12px;
}

.conversation-actions {
    display: flex;
    gap: 8px;
}

.conversation-messages {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
}

.message {
    max-width: 70%;
    margin-bottom: 16px;
}

.message.user {
    margin-left: auto;
}

.message.agent {
    margin-right: auto;
}

.message-bubble {
    padding: 12px 16px;
    border-radius: 16px;
    font-size: 14px;
    line-height: 1.5;
}

.message.user .message-bubble {
    background: var(--primary);
    color: white;
    border-bottom-right-radius: 4px;
}

.message.agent .message-bubble {
    background: var(--surface);
    border: 1px solid var(--border);
    border-bottom-left-radius: 4px;
}

.message-time {
    font-size: 11px;
    color: var(--text-secondary);
    margin-top: 4px;
}

.message.user .message-time {
    text-align: right;
}

/* Input Area */
.conversation-input {
    padding: 16px 20px;
    border-top: 1px solid var(--border);
    background: var(--card);
}

.input-row {
    display: flex;
    gap: 12px;
}

.message-input {
    flex: 1;
    padding: 12px 16px;
    border: 1px solid var(--border);
    border-radius: 24px;
    background: var(--bg);
    color: var(--text);
    font-size: 14px;
    resize: none;
}

.message-input:focus {
    outline: none;
    border-color: var(--primary);
}

/* Quick Replies */
.quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 12px;
}

.quick-reply {
    padding: 8px 16px;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 20px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.15s;
}

.quick-reply:hover {
    background: var(--surface-hover);
    border-color: var(--primary);
}

/* User Info Panel */
.user-panel {
    width: 280px;
    background: var(--surface);
    border-left: 1px solid var(--border);
    overflow-y: auto;
}

.user-panel-header {
    padding: 20px;
    text-align: center;
    border-bottom: 1px solid var(--border);
}

.user-panel-avatar {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: var(--surface-hover);
    margin: 0 auto 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
}

.user-panel-name {
    font-size: 18px;
    font-weight: 600;
    margin-bottom: 4px;
}

.user-panel-status {
    font-size: 13px;
    color: var(--text-secondary);
}

.user-panel-section {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border);
}

.user-panel-section h4 {
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    color: var(--text-secondary);
    margin-bottom: 12px;
}

.user-detail {
    display: flex;
    justify-content: space-between;
    font-size: 13px;
    margin-bottom: 8px;
}

.user-detail-label {
    color: var(--text-secondary);
}

/* Status Indicators */
.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
    margin-right: 6px;
}

.status-dot.online { background: #22c55e; }
.status-dot.away { background: #f59e0b; }
.status-dot.busy { background: #ef4444; }
.status-dot.offline { background: #6b7280; }

/* Responsive */
@media (max-width: 1024px) {
    .user-panel {
        display: none;
    }
}

@media (max-width: 768px) {
    .queue-panel {
        display: none;
    }
}