/* Attendant Module Styles */

.attendant-container {
    display: flex;
    height: 100%;
    min-height: 0;
    background: var(--bg, var(--bg-primary, #0a0a0f));
    color: var(--text, var(--text-primary, #ffffff));
}

/* Queue Panel */
.queue-panel {
    width: 320px;
    background: var(--surface);
    border-right: 1px solid var(--border);
    display: flex;
    flex-direction: column;
}

.queue-header {
    padding: 16px;
    border-bottom: 1px solid var(--border);
}

.queue-header h2 {
    font-size: 18px;
    font-weight: 600;
    margin: 0 0 4px 0;
}

.queue-stats {
    display: flex;
    gap: 16px;
    font-size: 13px;
    color: var(--text-secondary);
}

.queue-list {
    flex: 1;
    overflow-y: auto;
}

.queue-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--border);
    cursor: pointer;
    transition: background 0.15s;
}

.queue-item:hover {
    background: var(--surface-hover);
}

.queue-item.active {
    background: var(--primary-light);
    border-left: 3px solid var(--primary);
}

.queue-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--surface-hover);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 16px;
    flex-shrink: 0;
}

.queue-info {
    flex: 1;
    min-width: 0;
}

.queue-name {
    font-size: 14px;
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.queue-preview {
    font-size: 12px;
    color: var(--text-secondary);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.queue-time {
    font-size: 11px;
    color: var(--text-secondary);
}

.queue-badge {
    background: var(--primary);
    color: white;
    font-size: 10px;
    font-weight: 600;
    padding: 2px 6px;
    border-radius: 10px;
}

/* Conversation Area */
.conversation-area {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.conversation-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 20px;
    border-bottom: 1px solid var(--border);
    background: var(--card);
}

.conversation-user {
    display: flex;
    align-items: center;
    gap: 12px;
}

.conversation-actions {
    display: flex;
    gap: 8px;
}

.conversation-messages {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
}

.message {
    max-width: 70%;
    margin-bottom: 16px;
}

.message.user {
    margin-left: auto;
}

.message.agent {
    margin-right: auto;
}

.message-bubble {
    padding: 12px 16px;
    border-radius: 16px;
    font-size: 14px;
    line-height: 1.5;
}

.message.user .message-bubble {
    background: var(--primary);
    color: white;
    border-bottom-right-radius: 4px;
}

.message.agent .message-bubble {
    background: var(--surface);
    border: 1px solid var(--border);
    border-bottom-left-radius: 4px;
}

.message-time {
    font-size: 11px;
    color: var(--text-secondary);
    margin-top: 4px;
}

.message.user .message-time {
    text-align: right;
}

/* Input Area */
.conversation-input {
    padding: 16px 20px;
    border-top: 1px solid var(--border);
    background: var(--card);
}

.input-row {
    display: flex;
    gap: 12px;
}

.message-input {
    flex: 1;
    padding: 12px 16px;
    border: 1px solid var(--border);
    border-radius: 24px;
    background: var(--bg);
    color: var(--text);
    font-size: 14px;
    resize: none;
}

.message-input:focus {
    outline: none;
    border-color: var(--primary);
}

/* Quick Replies */
.quick-replies {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 12px;
}

.quick-reply {
    padding: 8px 16px;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 20px;
    font-size: 13px;
    cursor: pointer;
    transition: all 0.15s;
}

.quick-reply:hover {
    background: var(--surface-hover);
    border-color: var(--primary);
}

/* User Info Panel */
.user-panel {
    width: 280px;
    background: var(--surface);
    border-left: 1px solid var(--border);
    overflow-y: auto;
}

.user-panel-header {
    padding: 20px;
    text-align: center;
    border-bottom: 1px solid var(--border);
}

.user-panel-avatar {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: var(--surface-hover);
    margin: 0 auto 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 32px;
}

.user-panel-name {
    font-size: 18px;
    font-weight: 600;
    margin-bottom: 4px;
}

.user-panel-status {
    font-size: 13px;
    color: var(--text-secondary);
}

.user-panel-section {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border);
}

.user-panel-section h4 {
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    color: var(--text-secondary);
    margin-bottom: 12px;
}

.user-detail {
    display: flex;
    justify-content: space-between;
    font-size: 13px;
    margin-bottom: 8px;
}

.user-detail-label {
    color: var(--text-secondary);
}

/* Status Indicators */
.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    display: inline-block;
    margin-right: 6px;
}

.status-dot.online {
    background: #22c55e;
}
.status-dot.away {
    background: #f59e0b;
}
.status-dot.busy {
    background: #ef4444;
}
.status-dot.offline {
    background: #6b7280;
}

/* Responsive */
@media (max-width: 1024px) {
    .user-panel {
        display: none;
    }
}

@media (max-width: 768px) {
    .queue-panel {
        display: none;
    }
}

            /* Attendant uses global theme variables from base.css directly */

            /* Main Layout */
            .attendant-layout {
                display: grid;
                grid-template-columns: 320px 1fr 380px;
                height: calc(100vh - 64px);
                background: var(--bg, #0f172a);
                color: var(--text, #f1f5f9);
            }

            /* CRM Disabled State */
            .crm-disabled {
                display: none;
                flex-direction: column;
                align-items: center;
                justify-content: center;
                height: calc(100vh - 64px);
                text-align: center;
                padding: 40px;
                background: var(--bg, #0f172a);
                color: var(--text, #f1f5f9);
            }

            .crm-disabled.active {
                display: flex;
            }

            .crm-disabled-icon {
                font-size: 64px;
                margin-bottom: 24px;
                opacity: 0.5;
            }

            .crm-disabled h2 {
                font-size: 24px;
                margin-bottom: 12px;
            }

            .crm-disabled p {
                color: var(--text-secondary, #94a3b8);
                max-width: 500px;
                line-height: 1.6;
                margin-bottom: 24px;
            }

            .crm-disabled code {
                display: block;
                background: var(--surface-hover, #334155);
                padding: 16px 24px;
                border-radius: 8px;
                font-family: "Monaco", "Menlo", monospace;
                font-size: 14px;
                margin-top: 16px;
            }

            /* Left Sidebar - Queue */
            .queue-sidebar {
                background: var(--surface, #1e293b);
                border-right: 1px solid var(--border, #334155);
                display: flex;
                flex-direction: column;
                overflow: hidden;
            }

            .queue-header {
                padding: 20px;
                border-bottom: 1px solid var(--border, #334155);
            }

            .queue-title {
                font-size: 20px;
                font-weight: 600;
                margin-bottom: 16px;
                display: flex;
                align-items: center;
                gap: 8px;
            }

            .queue-title svg {
                width: 24px;
                height: 24px;
            }

            /* Attendant Status Selector */
            .attendant-status {
                display: flex;
                align-items: center;
                gap: 12px;
                padding: 12px;
                background: var(--surface-hover, #334155);
                border-radius: 8px;
                cursor: pointer;
                position: relative;
            }

            .status-indicator {
                width: 12px;
                height: 12px;
                border-radius: 50%;
                background: var(--success, #10b981);
                transition: background 0.3s;
            }

            .status-indicator.online {
                background: var(--success, #10b981);
            }
            .status-indicator.busy {
                background: var(--warning, #f59e0b);
            }
            .status-indicator.away {
                background: var(--text-tertiary, #64748b);
            }
            .status-indicator.offline {
                background: var(--error, #ef4444);
            }

            @keyframes pulse {
                0%,
                100% {
                    opacity: 1;
                    transform: scale(1);
                }
                50% {
                    opacity: 0.7;
                    transform: scale(1.1);
                }
            }

            .status-indicator.online {
                animation: pulse 2s infinite;
            }

            .status-info {
                flex: 1;
            }

            .status-name {
                font-weight: 600;
                font-size: 14px;
            }

            .status-text {
                font-size: 12px;
                color: var(--text-secondary, #94a3b8);
            }

            .status-dropdown {
                position: absolute;
                top: 100%;
                left: 0;
                right: 0;
                background: var(--surface, #1e293b);
                border: 1px solid var(--border, #334155);
                border-radius: 8px;
                margin-top: 4px;
                padding: 8px;
                display: none;
                z-index: 100;
            }

            .status-dropdown.show {
                display: block;
            }

            .status-option {
                display: flex;
                align-items: center;
                gap: 8px;
                padding: 8px 12px;
                border-radius: 6px;
                cursor: pointer;
                transition: background 0.2s;
            }

            .status-option:hover {
                background: var(--surface-hover, #334155);
            }

            /* Queue Stats */
            .queue-stats {
                display: flex;
                gap: 8px;
                padding: 16px 20px;
                border-bottom: 1px solid var(--border, #334155);
            }

            .stat-item {
                flex: 1;
                text-align: center;
                padding: 8px;
                background: var(--surface-hover, #334155);
                border-radius: 8px;
            }

            .stat-value {
                font-size: 20px;
                font-weight: 600;
                color: var(--accent-color);
            }

            .stat-label {
                font-size: 11px;
                color: var(--text-secondary);
                text-transform: uppercase;
                letter-spacing: 0.5px;
            }

            /* Queue Filters */
            .queue-filters {
                padding: 12px 20px;
                display: flex;
                gap: 8px;
                border-bottom: 1px solid var(--border-color);
                flex-wrap: wrap;
            }

            .filter-btn {
                padding: 6px 12px;
                background: var(--surface-hover, #334155);
                border: 1px solid transparent;
                border-radius: 20px;
                color: var(--text-secondary, #94a3b8);
                font-size: 12px;
                cursor: pointer;
                transition: all 0.2s;
                display: flex;
                align-items: center;
                gap: 6px;
            }

            .filter-btn:hover {
                background: var(--border-light, #475569);
            }

            .filter-btn.active {
                background: var(--primary, #3b82f6);
                color: white;
            }

            .filter-btn .badge {
                background: rgba(255, 255, 255, 0.2);
                padding: 2px 6px;
                border-radius: 10px;
                font-size: 11px;
            }

            /* Conversation List */
            .conversation-list {
                flex: 1;
                overflow-y: auto;
                padding: 8px;
            }

            .conversation-item {
                padding: 14px;
                border-radius: 8px;
                cursor: pointer;
                transition: all 0.2s;
                margin-bottom: 4px;
                position: relative;
            }

            .conversation-item:hover {
                background: var(--bg-tertiary);
            }

            .conversation-item.active {
                background: var(--accent-color);
            }

            .conversation-item.active .conversation-time,
            .conversation-item.active .conversation-preview,
            .conversation-item.active .channel-tag {
                color: rgba(255, 255, 255, 0.8);
            }

            .conversation-item.unread::before {
                content: "";
                position: absolute;
                left: 8px;
                top: 50%;
                transform: translateY(-50%);
                width: 8px;
                height: 8px;
                background: var(--primary, #3b82f6);
                border-radius: 50%;
            }

            .conversation-header {
                display: flex;
                justify-content: space-between;
                align-items: center;
                margin-bottom: 6px;
            }

            .customer-name {
                font-weight: 500;
                font-size: 14px;
            }

            .conversation-time {
                font-size: 11px;
                color: var(--text-tertiary, #64748b);
            }

            .conversation-preview {
                font-size: 13px;
                color: var(--text-secondary, #94a3b8);
                white-space: nowrap;
                overflow: hidden;
                text-overflow: ellipsis;
                margin-bottom: 8px;
            }

            .conversation-meta {
                display: flex;
                gap: 8px;
                align-items: center;
            }

            .channel-tag {
                font-size: 10px;
                padding: 2px 8px;
                border-radius: 12px;
                background: var(--border-light, #475569);
                color: var(--text-secondary, #94a3b8);
            }

            .channel-whatsapp {
                background: #25d366;
                color: white;
            }
            .channel-teams {
                background: #6264a7;
                color: white;
            }
            .channel-instagram {
                background: linear-gradient(
                    45deg,
                    #f09433,
                    #e6683c,
                    #dc2743,
                    #cc2366,
                    #bc1888
                );
                color: white;
            }
            .channel-web {
                background: var(--accent-color);
                color: white;
            }
            .channel-telegram {
                background: #0088cc;
                color: white;
            }
            .channel-email {
                background: #ea4335;
                color: white;
            }

            .priority-tag {
                font-size: 11px;
                padding: 2px 8px;
                border-radius: 4px;
            }

            .priority-high {
                background: var(--error-color);
                color: white;
            }
            .priority-urgent {
                background: #dc2626;
                color: white;
                animation: pulse 1s infinite;
            }
            .priority-normal {
                background: var(--bg-quaternary);
                color: var(--text-secondary);
            }

            .waiting-time {
                font-size: 11px;
                color: var(--text-tertiary, #64748b);
            }

            .waiting-time.long {
                color: var(--error, #ef4444);
            }

            /* Empty Queue State */
            .empty-queue {
                display: flex;
                flex-direction: column;
                align-items: center;
                justify-content: center;
                padding: 40px 20px;
                text-align: center;
                color: var(--text-secondary, #94a3b8);
            }

            .empty-queue svg {
                width: 64px;
                height: 64px;
                margin-bottom: 16px;
                opacity: 0.5;
            }

            /* Chat Area */
            .chat-area {
                display: flex;
                flex-direction: column;
                background: var(--bg, #0f172a);
            }

            .no-conversation {
                display: flex;
                flex-direction: column;
                align-items: center;
                justify-content: center;
                height: 100%;
                color: var(--text-secondary, #94a3b8);
                text-align: center;
            }

            .no-conversation svg {
                width: 80px;
                height: 80px;
                margin-bottom: 16px;
                opacity: 0.3;
            }

            .chat-header {
                padding: 16px 20px;
                background: var(--surface, #1e293b);
                border-bottom: 1px solid var(--border, #334155);
                display: flex;
                justify-content: space-between;
                align-items: center;
            }

            .customer-info {
                display: flex;
                align-items: center;
                gap: 12px;
            }

            .customer-avatar {
                width: 48px;
                height: 48px;
                border-radius: 50%;
                background: var(--primary, #3b82f6);
                display: flex;
                align-items: center;
                justify-content: center;
                font-weight: 600;
                font-size: 18px;
            }

            .customer-details h3 {
                font-size: 16px;
                font-weight: 500;
            }

            .customer-status-line {
                font-size: 12px;
                color: var(--text-secondary);
                display: flex;
                align-items: center;
                gap: 8px;
            }

            .typing-indicator {
                display: flex;
                gap: 4px;
            }

            .typing-indicator span {
                width: 6px;
                height: 6px;
                background: var(--text-tertiary, #64748b);
                border-radius: 50%;
                animation: typing 1s infinite;
            }

            .typing-indicator span:nth-child(2) {
                animation-delay: 0.2s;
            }
            .typing-indicator span:nth-child(3) {
                animation-delay: 0.4s;
            }

            @keyframes typing {
                0%,
                60%,
                100% {
                    transform: translateY(0);
                }
                30% {
                    transform: translateY(-4px);
                }
            }

            .chat-actions {
                display: flex;
                gap: 8px;
            }

            .action-btn {
                padding: 8px 12px;
                border: none;
                border-radius: 6px;
                background: var(--bg-tertiary);
                color: var(--text-primary);
                font-size: 13px;
                cursor: pointer;
                transition: all 0.2s;
                display: flex;
                align-items: center;
                gap: 6px;
            }

            .action-btn:hover {
                background: var(--bg-quaternary);
            }

            .action-btn.primary {
                background: var(--success-color);
            }

            .action-btn.primary:hover {
                background: #059669;
            }

            .action-btn.danger {
                background: var(--error-color);
            }

            .action-btn.danger:hover {
                background: #dc2626;
            }

            /* Chat Messages */
            /* Messages Area */
            .chat-messages {
                flex: 1;
                overflow-y: auto;
                padding: 20px;
                display: flex;
                flex-direction: column;
                gap: 16px;
                background: var(--bg, #0f172a);
            }

            .message {
                display: flex;
                gap: 12px;
                max-width: 80%;
            }

            .message.customer {
                align-self: flex-start;
            }

            .message.attendant {
                flex-direction: row-reverse;
                align-self: flex-end;
            }

            .message.bot {
                align-self: flex-start;
            }

            .message.system {
                align-self: center;
                max-width: none;
            }

            .message-avatar {
                width: 36px;
                height: 36px;
                border-radius: 50%;
                background: var(--surface-hover, #334155);
                display: flex;
                align-items: center;
                justify-content: center;
                font-size: 14px;
                flex-shrink: 0;
            }

            .message.bot .message-avatar {
                background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            }

            .message-content {
                display: flex;
                flex-direction: column;
                gap: 4px;
            }

            .message-bubble {
                padding: 12px 16px;
                border-radius: 16px;
                background: var(--surface-hover, #334155);
                max-width: 100%;
            }

            .message.customer .message-bubble {
                background: var(--surface-hover, #334155);
            }

            .message.attendant .message-bubble {
                background: var(--primary, #3b82f6);
                color: white;
            }

            .message.bot .message-bubble {
                background: linear-gradient(
                    135deg,
                    rgba(102, 126, 234, 0.2),
                    rgba(118, 75, 162, 0.2)
                );
                border: 1px solid rgba(102, 126, 234, 0.3);
            }

            .message.system .message-bubble {
                background: var(--bg-secondary);
                font-size: 12px;
                color: var(--text-secondary);
                padding: 8px 16px;
            }

            .message-meta {
                display: flex;
                gap: 8px;
                font-size: 11px;
                color: var(--text-muted);
            }

            .message.attendant .message-meta {
                justify-content: flex-end;
            }

            .bot-badge {
                font-size: 10px;
                padding: 2px 6px;
                background: linear-gradient(135deg, #667eea, #764ba2);
                color: white;
                border-radius: 4px;
            }

            /* Chat Input */
            /* Input Area */
            .chat-input-area {
                padding: 16px 20px;
                background: var(--surface, #1e293b);
                border-top: 1px solid var(--border, #334155);
            }

            .quick-responses {
                display: flex;
                gap: 8px;
                margin-bottom: 12px;
                flex-wrap: wrap;
            }

            .quick-response-btn {
                padding: 8px 12px;
                background: var(--surface-hover, #334155);
                border: 1px solid var(--border, #334155);
                border-radius: 8px;
                color: var(--text-secondary, #94a3b8);
                font-size: 12px;
                cursor: pointer;
                transition: all 0.2s;
                white-space: nowrap;
            }

            .quick-response-btn:hover {
                background: var(--border-light, #475569);
                color: var(--text, #f1f5f9);
            }

            .input-wrapper {
                display: flex;
                gap: 12px;
                align-items: flex-end;
            }

            .input-actions {
                display: flex;
                gap: 4px;
            }

            .input-action-btn {
                width: 36px;
                height: 36px;
                border: none;
                border-radius: 8px;
                background: var(--surface-hover, #334155);
                color: var(--text-secondary, #94a3b8);
                cursor: pointer;
                display: flex;
                align-items: center;
                justify-content: center;
                transition: all 0.2s;
            }

            .input-action-btn:hover {
                background: var(--border-light, #475569);
                color: var(--text, #f1f5f9);
            }

            .chat-input {
                flex: 1;
                padding: 12px 16px;
                border: 1px solid var(--border, #334155);
                border-radius: 12px;
                background: var(--surface-hover, #334155);
                color: var(--text, #f1f5f9);
                font-size: 14px;
                resize: none;
                min-height: 44px;
                max-height: 120px;
                font-family: inherit;
            }

            .chat-input:focus {
                outline: none;
                border-color: var(--primary, #3b82f6);
            }

            .chat-input::placeholder {
                color: var(--text-tertiary, #64748b);
            }

            .send-btn {
                width: 44px;
                height: 44px;
                border: none;
                border-radius: 12px;
                background: var(--primary, #3b82f6);
                color: white;
                cursor: pointer;
                display: flex;
                align-items: center;
                justify-content: center;
                transition: all 0.2s;
            }

            .send-btn:hover {
                background: var(--primary-hover, #2563eb);
            }

            .send-btn:disabled {
                opacity: 0.5;
                cursor: not-allowed;
            }

            /* Right Sidebar - Insights */
            .insights-sidebar {
                background: var(--surface, #1e293b);
                border-left: 1px solid var(--border, #334155);
                overflow-y: auto;
                display: flex;
                flex-direction: column;
            }

            .sidebar-section {
                padding: 20px;
                border-bottom: 1px solid var(--border, #334155);
            }

            .section-title {
                font-size: 11px;
                font-weight: 600;
                text-transform: uppercase;
                letter-spacing: 0.5px;
                color: var(--text-secondary, #94a3b8);
                margin-bottom: 16px;
                display: flex;
                align-items: center;
                gap: 8px;
            }

            /* AI Insights */
            .ai-insight {
                background: var(--primary-light, rgba(59, 130, 246, 0.1));
                border: 1px solid var(--border, #334155);
                border-radius: 8px;
                padding: 12px;
                margin-bottom: 12px;
            }

            .insight-header {
                display: flex;
                align-items: center;
                gap: 8px;
                margin-bottom: 8px;
            }

            .insight-icon {
                width: 20px;
                height: 20px;
            }

            .insight-label {
                font-size: 12px;
                color: var(--text-secondary, #94a3b8);
            }

            .insight-value {
                font-size: 14px;
                color: var(--text-primary);
            }

            /* Suggested Replies */
            .suggested-reply {
                background: var(--bg-tertiary);
                border-radius: 8px;
                padding: 12px;
                margin-bottom: 8px;
                cursor: pointer;
                transition: all 0.2s;
            }

            .suggested-reply:hover {
                background: var(--border-light, #475569);
            }

            .suggested-reply-text {
                font-size: 13px;
                line-height: 1.4;
                margin-bottom: 6px;
            }

            .suggestion-meta {
                display: flex;
                justify-content: space-between;
                margin-top: 8px;
            }

            .suggestion-confidence {
                font-size: 11px;
                color: var(--success, #10b981);
            }

            .suggestion-source {
                font-size: 11px;
                color: var(--text-tertiary, #64748b);
            }

            /* Customer Details */
            .customer-detail-item {
                margin-bottom: 16px;
            }

            .detail-label {
                font-size: 11px;
                text-transform: uppercase;
                letter-spacing: 0.5px;
                color: var(--text-tertiary, #64748b);
                margin-bottom: 4px;
            }

            .detail-value {
                font-size: 14px;
                color: var(--text-primary);
            }

            .detail-value a {
                color: var(--primary, #3b82f6);
                text-decoration: none;
            }

            .detail-value a:hover {
                text-decoration: underline;
            }

            /* Conversation History */
            .history-item {
                padding: 12px;
                background: var(--surface-hover, #334155);
                border-radius: 8px;
                margin-bottom: 8px;
                cursor: pointer;
                transition: all 0.2s;
            }

            .history-item:hover {
                background: var(--border-light, #475569);
            }

            .history-header {
                display: flex;
                justify-content: space-between;
                margin-bottom: 6px;
            }

            .history-date {
                font-size: 12px;
                color: var(--text-secondary);
            }

            .history-status {
                font-size: 11px;
                padding: 2px 6px;
                border-radius: 4px;
                background: var(--success, #10b981);
                color: white;
            }

            .history-summary {
                font-size: 13px;
                color: var(--text-primary);
            }

            /* Sentiment */
            .sentiment-indicator {
                display: inline-flex;
                align-items: center;
                gap: 6px;
                padding: 4px 10px;
                border-radius: 12px;
                font-size: 12px;
            }

            .sentiment-positive {
                background: rgba(16, 185, 129, 0.2);
                color: var(--success, #10b981);
            }

            .sentiment-neutral {
                background: var(--border-light, #475569);
                color: var(--text-secondary, #94a3b8);
            }

            .sentiment-negative {
                background: rgba(239, 68, 68, 0.2);
                color: var(--error, #ef4444);
            }

            /* Tags */
            .tags-container {
                display: flex;
                flex-wrap: wrap;
                gap: 6px;
            }

            .tag {
                font-size: 11px;
                padding: 4px 8px;
                background: var(--border-light, #475569);
                border-radius: 4px;
                color: var(--text-secondary, #94a3b8);
            }

            /* Transfer Modal */
            .modal-overlay {
                position: fixed;
                top: 0;
                left: 0;
                right: 0;
                bottom: 0;
                background: rgba(0, 0, 0, 0.7);
                display: none;
                align-items: center;
                justify-content: center;
                z-index: 1000;
            }

            .modal-overlay.show {
                display: flex;
            }

            .modal {
                background: var(--surface, #1e293b);
                border: 1px solid var(--border, #334155);
                border-radius: 16px;
                width: 100%;
                max-width: 400px;
                max-height: 80vh;
                overflow: hidden;
            }

            .modal-header {
                padding: 20px;
                border-bottom: 1px solid var(--border, #334155);
                display: flex;
                justify-content: space-between;
                align-items: center;
            }

            .modal-header h3 {
                font-size: 18px;
                font-weight: 600;
            }

            .modal-close {
                width: 32px;
                height: 32px;
                border: none;
                border-radius: 6px;
                background: var(--surface-hover, #334155);
                color: var(--text-secondary, #94a3b8);
                cursor: pointer;
                display: flex;
                align-items: center;
                justify-content: center;
            }

            .modal-body {
                padding: 20px;
            }

            .form-group {
                margin-bottom: 16px;
            }

            .form-label {
                display: block;
                font-size: 13px;
                color: var(--text-secondary);
                margin-bottom: 6px;
            }

            .form-input,
            .form-select {
                width: 100%;
                padding: 10px 14px;
                border: 1px solid var(--border-color);
                border-radius: 8px;
                background: var(--bg-tertiary);
                color: var(--text-primary);
                font-size: 14px;
            }

            .form-input:focus,
            .form-select:focus {
                outline: none;
                border-color: var(--accent-color);
            }

            .attendant-list {
                max-height: 200px;
                overflow-y: auto;
            }

            .attendant-option {
                display: flex;
                align-items: center;
                gap: 12px;
                padding: 12px;
                border-radius: 8px;
                cursor: pointer;
                transition: background 0.2s;
            }

            .attendant-option:hover {
                background: var(--surface-hover, #334155);
            }

            .attendant-option.selected {
                background: var(--primary, #3b82f6);
            }

            .attendant-option .status-indicator {
                width: 10px;
                height: 10px;
            }

            .modal-footer {
                padding: 16px 20px;
                border-top: 1px solid var(--border, #334155);
                display: flex;
                justify-content: flex-end;
                gap: 8px;
            }

            /* Toast Notifications */
            .toast-container {
                position: fixed;
                bottom: 24px;
                right: 24px;
                display: flex;
                flex-direction: column;
                gap: 8px;
                z-index: 1001;
            }

            .toast {
                padding: 12px 20px;
                background: var(--surface, #1e293b);
                border: 1px solid var(--border, #334155);
                border-radius: 8px;
                display: flex;
                align-items: center;
                gap: 12px;
                box-shadow: 0 10px 40px rgba(0, 0, 0, 0.3);
                animation: slideIn 0.3s ease;
            }

            @keyframes slideIn {
                from {
                    transform: translateX(100%);
                    opacity: 0;
                }
                to {
                    transform: translateX(0);
                    opacity: 1;
                }
            }

            .toast.success {
                border-left: 3px solid var(--success, #10b981);
            }
            .toast.error {
                border-left: 3px solid var(--error, #ef4444);
            }
            .toast.warning {
                border-left: 3px solid var(--warning, #f59e0b);
            }
            .toast.info {
                border-left: 3px solid var(--primary, #3b82f6);
            }

            /* Loading State */
            .loading-spinner {
                width: 24px;
                height: 24px;
                border: 3px solid var(--surface-hover, #334155);
                border-top-color: var(--primary, #3b82f6);
                border-radius: 50%;
                animation: spin 1s linear infinite;
            }

            @keyframes spin {
                to {
                    transform: rotate(360deg);
                }
            }

            /* Responsive */
            @media (max-width: 1200px) {
                .attendant-layout {
                    grid-template-columns: 280px 1fr 320px;
                }
            }

            @media (max-width: 992px) {
                .attendant-layout {
                    grid-template-columns: 1fr;
                }

                .queue-sidebar,
                .insights-sidebar {
                    display: none;
                }

                .queue-sidebar.mobile-show,
                .insights-sidebar.mobile-show {
                    display: flex;
                    position: fixed;
                    top: 0;
                    bottom: 0;
                    width: 320px;
                    z-index: 500;
                }

                .queue-sidebar.mobile-show {
                    left: 0;
                }

                .insights-sidebar.mobile-show {
                    right: 0;
                }
            }