/* Tickets Styles - Support Cases with AI Assistance */

/* Container */
.tickets-container {
    display: flex;
    flex-direction: column;
    height: 100%;
    background: var(--bg-primary, #0a0a0a);
    color: var(--text, #f8fafc);
}

/* Header */
.tickets-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 24px;
    border-bottom: 1px solid var(--border, #2a2a2a);
    flex-shrink: 0;
}

.tickets-header-left {
    display: flex;
    align-items: center;
    gap: 24px;
}

.tickets-header h1 {
    font-size: 20px;
    font-weight: 600;
    margin: 0;
}

.tickets-tabs {
    display: flex;
    gap: 4px;
}

.tickets-tab {
    padding: 8px 16px;
    background: transparent;
    border: none;
    border-radius: 6px;
    color: var(--text-secondary, #888);
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
}

.tickets-tab:hover {
    background: var(--surface-hover, rgba(255, 255, 255, 0.05));
    color: var(--text, #f8fafc);
}

.tickets-tab.active {
    background: var(--accent, #d4f505);
    color: #000;
}

.tickets-header-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

/* Search */
.tickets-search {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: var(--surface, rgba(255, 255, 255, 0.05));
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 8px;
    min-width: 250px;
}

.tickets-search svg {
    color: var(--text-secondary, #888);
    flex-shrink: 0;
}

.tickets-search input {
    flex: 1;
    background: transparent;
    border: none;
    color: var(--text, #f8fafc);
    font-size: 13px;
    outline: none;
}

.tickets-search input::placeholder {
    color: var(--text-secondary, #888);
}

.tickets-search-results {
    position: absolute;
    top: 70px;
    right: 150px;
    width: 350px;
    max-height: 400px;
    background: var(--surface, #1a1a1a);
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 8px;
    box-shadow: var(--shadow-lg);
    overflow-y: auto;
    z-index: 100;
    display: none;
}

.tickets-search-results:not(:empty) {
    display: block;
}

/* Summary Cards */
.tickets-summary {
    display: flex;
    gap: 16px;
    padding: 20px 24px;
    border-bottom: 1px solid var(--border, #2a2a2a);
}

.tickets-summary .summary-card {
    flex: 1;
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 18px;
    background: var(--surface, rgba(255, 255, 255, 0.02));
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 10px;
}

.summary-icon {
    width: 40px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 10px;
    flex-shrink: 0;
}

.summary-icon.open {
    background: rgba(59, 130, 246, 0.15);
    color: #3b82f6;
}

.summary-icon.urgent {
    background: rgba(239, 68, 68, 0.15);
    color: #ef4444;
}

.summary-icon.resolved {
    background: rgba(34, 197, 94, 0.15);
    color: #22c55e;
}

.summary-icon.ai {
    background: rgba(168, 85, 247, 0.15);
    color: #a855f7;
}

.summary-info {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.summary-label {
    font-size: 11px;
    color: var(--text-secondary, #888);
}

.summary-value {
    font-size: 22px;
    font-weight: 700;
    color: var(--text, #f8fafc);
}

.summary-value.open {
    color: #3b82f6;
}

.summary-value.urgent {
    color: #ef4444;
}

.summary-value.resolved {
    color: #22c55e;
}

.summary-value.ai {
    color: #a855f7;
}

/* Main Content: List + Detail */
.tickets-main {
    display: flex;
    flex: 1;
    overflow: hidden;
}

/* Tickets List */
.tickets-list {
    width: 400px;
    flex-shrink: 0;
    display: flex;
    flex-direction: column;
    border-right: 1px solid var(--border, #2a2a2a);
}

.tickets-list-header {
    padding: 12px 16px;
    border-bottom: 1px solid var(--border, #2a2a2a);
}

.list-filters {
    display: flex;
    gap: 8px;
}

.list-filters select {
    flex: 1;
    padding: 6px 10px;
    background: var(--surface, rgba(255, 255, 255, 0.05));
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 6px;
    color: var(--text, #f8fafc);
    font-size: 12px;
    cursor: pointer;
}

.list-filters select option {
    background: var(--bg-primary, #0a0a0a);
}

.tickets-list-body {
    flex: 1;
    overflow-y: auto;
}

/* Ticket Item */
.ticket-item {
    display: flex;
    gap: 12px;
    padding: 14px 16px;
    border-bottom: 1px solid var(--border, #2a2a2a);
    cursor: pointer;
    transition: background 0.15s ease;
}

.ticket-item:hover {
    background: var(--surface-hover, rgba(255, 255, 255, 0.05));
}

.ticket-item.selected {
    background: var(--surface, rgba(255, 255, 255, 0.08));
    border-left: 3px solid var(--accent, #d4f505);
}

.ticket-priority {
    width: 4px;
    border-radius: 2px;
    flex-shrink: 0;
}

.ticket-priority.low {
    background: #6b7280;
}

.ticket-priority.medium {
    background: #3b82f6;
}

.ticket-priority.high {
    background: #f59e0b;
}

.ticket-priority.urgent {
    background: #ef4444;
}

.ticket-item-content {
    flex: 1;
    min-width: 0;
}

.ticket-item-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 4px;
}

.ticket-item-number {
    font-size: 12px;
    font-weight: 600;
    color: var(--accent, #d4f505);
}

.ticket-item-time {
    font-size: 11px;
    color: var(--text-secondary, #888);
}

.ticket-item-subject {
    font-size: 13px;
    font-weight: 500;
    color: var(--text, #f8fafc);
    margin-bottom: 4px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket-item-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 11px;
    color: var(--text-secondary, #888);
}

.ticket-item-account {
    display: flex;
    align-items: center;
    gap: 4px;
}

.ticket-item-category {
    padding: 2px 6px;
    background: var(--surface, rgba(255, 255, 255, 0.05));
    border-radius: 4px;
}

/* Ticket Detail */
.ticket-detail {
    flex: 1;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

.ticket-detail-empty {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 16px;
    color: var(--text-secondary, #888);
}

.ticket-detail-empty svg {
    opacity: 0.5;
}

.ticket-detail-empty p {
    font-size: 14px;
}

/* Ticket Detail Content */
.ticket-detail-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    padding: 20px 24px;
    border-bottom: 1px solid var(--border, #2a2a2a);
}

.ticket-detail-title {
    flex: 1;
}

.ticket-detail-number {
    font-size: 12px;
    color: var(--accent, #d4f505);
    font-weight: 600;
    margin-bottom: 4px;
}

.ticket-detail-subject {
    font-size: 18px;
    font-weight: 600;
    color: var(--text, #f8fafc);
    margin: 0 0 8px 0;
}

.ticket-detail-badges {
    display: flex;
    gap: 8px;
}

.ticket-detail-actions {
    display: flex;
    gap: 8px;
}

/* Status & Priority badges */
.status-badge,
.priority-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.status-badge.open {
    background: rgba(59, 130, 246, 0.15);
    color: #3b82f6;
}

.status-badge.pending {
    background: rgba(245, 158, 11, 0.15);
    color: #f59e0b;
}

.status-badge.resolved {
    background: rgba(34, 197, 94, 0.15);
    color: #22c55e;
}

.status-badge.closed {
    background: rgba(107, 114, 128, 0.15);
    color: #6b7280;
}

.priority-badge.low {
    background: rgba(107, 114, 128, 0.15);
    color: #6b7280;
}

.priority-badge.medium {
    background: rgba(59, 130, 246, 0.15);
    color: #3b82f6;
}

.priority-badge.high {
    background: rgba(245, 158, 11, 0.15);
    color: #f59e0b;
}

.priority-badge.urgent {
    background: rgba(239, 68, 68, 0.15);
    color: #ef4444;
}

/* Ticket Info */
.ticket-detail-info {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    padding: 16px 24px;
    background: var(--surface, rgba(255, 255, 255, 0.02));
    border-bottom: 1px solid var(--border, #2a2a2a);
}

.info-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.info-label {
    font-size: 11px;
    color: var(--text-secondary, #888);
}

.info-value {
    font-size: 13px;
    color: var(--text, #f8fafc);
}

/* Ticket Body (conversation) */
.ticket-detail-body {
    flex: 1;
    overflow-y: auto;
    padding: 24px;
}

.ticket-message {
    display: flex;
    gap: 12px;
    margin-bottom: 20px;
}

.ticket-message-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--accent, #d4f505);
    color: #000;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    flex-shrink: 0;
}

.ticket-message-avatar.ai {
    background: rgba(168, 85, 247, 0.2);
    color: #a855f7;
}

.ticket-message-content {
    flex: 1;
}

.ticket-message-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 6px;
}

.ticket-message-author {
    font-size: 13px;
    font-weight: 600;
    color: var(--text, #f8fafc);
}

.ticket-message-time {
    font-size: 11px;
    color: var(--text-secondary, #888);
}

.ticket-message-badge {
    padding: 2px 6px;
    background: rgba(168, 85, 247, 0.15);
    color: #a855f7;
    font-size: 10px;
    font-weight: 600;
    border-radius: 4px;
}

.ticket-message-text {
    font-size: 14px;
    line-height: 1.6;
    color: var(--text, #f8fafc);
}

/* AI Suggestion Box */
.ai-suggestion-box {
    margin-top: 12px;
    padding: 12px;
    background: rgba(168, 85, 247, 0.08);
    border: 1px solid rgba(168, 85, 247, 0.2);
    border-radius: 8px;
}

.ai-suggestion-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    font-size: 12px;
    font-weight: 600;
    color: #a855f7;
}

.ai-suggestion-content {
    font-size: 13px;
    line-height: 1.5;
    color: var(--text, #f8fafc);
}

.ai-suggestion-actions {
    display: flex;
    gap: 8px;
    margin-top: 12px;
}

/* Reply box */
.ticket-reply {
    padding: 16px 24px;
    border-top: 1px solid var(--border, #2a2a2a);
    background: var(--surface, rgba(255, 255, 255, 0.02));
}

.ticket-reply textarea {
    width: 100%;
    padding: 12px;
    background: var(--bg-primary, #0a0a0a);
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 8px;
    color: var(--text, #f8fafc);
    font-size: 14px;
    resize: none;
    min-height: 80px;
    margin-bottom: 12px;
}

.ticket-reply textarea:focus {
    outline: none;
    border-color: var(--accent, #d4f505);
}

.ticket-reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.ticket-reply-options {
    display: flex;
    gap: 8px;
}

/* Buttons */
.btn-primary {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 8px 16px;
    background: var(--accent, #d4f505);
    color: #000;
    border: none;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: all 0.15s ease;
}

.btn-primary:hover {
    background: var(--accent-hover, #c4e505);
    transform: translateY(-1px);
}

.action-btn {
    padding: 6px 12px;
    background: transparent;
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 4px;
    color: var(--text-secondary, #888);
    font-size: 12px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.action-btn:hover {
    border-color: var(--accent, #d4f505);
    color: var(--accent, #d4f505);
}

.action-btn.danger:hover {
    border-color: var(--error, #ef4444);
    color: var(--error, #ef4444);
}

/* Modal */
.tickets-modal {
    position: fixed;
    inset: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transition: all 0.2s ease;
}

.tickets-modal.open {
    opacity: 1;
    visibility: visible;
}

.tickets-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(0, 0, 0, 0.7);
    backdrop-filter: blur(4px);
}

.tickets-modal-content {
    position: relative;
    width: 100%;
    max-width: 600px;
    max-height: 90vh;
    background: var(--bg-primary, #0a0a0a);
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 12px;
    box-shadow: var(--shadow-xl);
    overflow-y: auto;
    transform: translateY(20px);
    transition: transform 0.2s ease;
}

.tickets-modal.open .tickets-modal-content {
    transform: translateY(0);
}

/* Form styles */
.ticket-form {
    padding: 24px;
}

.ticket-form-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
}

.ticket-form-title {
    font-size: 18px;
    font-weight: 600;
    margin: 0;
}

.form-close {
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: transparent;
    border: none;
    border-radius: 6px;
    color: var(--text-secondary, #888);
    cursor: pointer;
    transition: all 0.15s ease;
}

.form-close:hover {
    background: var(--surface-hover, rgba(255, 255, 255, 0.1));
    color: var(--text, #f8fafc);
}

/* AI Suggestion Banner */
.ai-suggestion-banner {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    background: rgba(168, 85, 247, 0.1);
    border: 1px solid rgba(168, 85, 247, 0.2);
    border-radius: 8px;
    margin-bottom: 20px;
}

.ai-icon {
    width: 36px;
    height: 36px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: rgba(168, 85, 247, 0.2);
    border-radius: 8px;
    color: #a855f7;
    flex-shrink: 0;
}

.ai-suggestion-text {
    font-size: 13px;
    color: var(--text, #f8fafc);
}

.ai-suggestion-text strong {
    color: #a855f7;
}

/* AI Suggestions in form */
.ai-suggestions {
    margin-bottom: 16px;
}

.ai-suggestions:not(:empty) {
    padding: 16px;
    background: rgba(168, 85, 247, 0.08);
    border: 1px solid rgba(168, 85, 247, 0.2);
    border-radius: 8px;
}

.ai-suggestions-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 12px;
    font-weight: 600;
    color: #a855f7;
    margin-bottom: 12px;
}

.ai-suggestion-item {
    display: flex;
    align-items: flex-start;
    gap: 8px;
    padding: 10px;
    background: var(--bg-primary, #0a0a0a);
    border-radius: 6px;
    margin-bottom: 8px;
    cursor: pointer;
    transition: all 0.15s ease;
}

.ai-suggestion-item:hover {
    background: var(--surface-hover, rgba(255, 255, 255, 0.08));
}

.ai-suggestion-item:last-child {
    margin-bottom: 0;
}

/* Form elements */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.form-group {
    margin-bottom: 16px;
}

.form-label {
    display: block;
    font-size: 12px;
    font-weight: 500;
    color: var(--text-secondary, #888);
    margin-bottom: 6px;
}

.form-input,
.form-select,
.form-textarea {
    width: 100%;
    padding: 10px 12px;
    background: var(--surface, rgba(255, 255, 255, 0.05));
    border: 1px solid var(--border, #2a2a2a);
    border-radius: 6px;
    color: var(--text, #f8fafc);
    font-size: 14px;
    transition: border-color 0.15s ease;
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
    outline: none;
    border-color: var(--accent, #d4f505);
}

.form-select option {
    background: var(--bg-primary, #0a0a0a);
}

.form-textarea {
    resize: vertical;
    min-height: 100px;
}

.form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    margin-top: 24px;
    padding-top: 16px;
    border-top: 1px solid var(--border, #2a2a2a);
}

.form-btn {
    padding: 10px 20px;
    border-radius: 6px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s ease;
}

.form-btn.secondary {
    background: transparent;
    border: 1px solid var(--border, #2a2a2a);
    color: var(--text, #f8fafc);
}

.form-btn.secondary:hover {
    background: var(--surface-hover, rgba(255, 255, 255, 0.05));
}

.form-btn.primary {
    background: var(--accent, #d4f505);
    border: 1px solid var(--accent, #d4f505);
    color: #000;
}

.form-btn.primary:hover {
    background: var(--accent-hover, #c4e505);
}

/* Responsive */
@media (max-width: 1200px) {
    .tickets-summary {
        flex-wrap: wrap;
    }

    .tickets-summary .summary-card {
        flex: 1 1 calc(50% - 8px);
        min-width: 180px;
    }
}

@media (max-width: 900px) {
    .tickets-main {
        flex-direction: column;
    }

    .tickets-list {
        width: 100%;
        max-height: 300px;
        border-right: none;
        border-bottom: 1px solid var(--border, #2a2a2a);
    }

    .ticket-detail-info {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 768px) {
    .tickets-header {
        flex-direction: column;
        gap: 16px;
        align-items: stretch;
    }

    .tickets-header-left {
        flex-direction: column;
        align-items: stretch;
    }

    .tickets-tabs {
        overflow-x: auto;
    }

    .tickets-search {
        min-width: 100%;
    }

    .tickets-summary .summary-card {
        flex: 1 1 100%;
    }

    .form-row {
        grid-template-columns: 1fr;
    }

    .ticket-detail-info {
        grid-template-columns: 1fr 1fr;
    }
}