59 lines
1.7 KiB
QBasic
59 lines
1.7 KiB
QBasic
PARAM sender AS STRING
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PARAM subject AS STRING
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PARAM body AS STRING
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# Get history for this sender
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history = CALL "/storage/json", ".gbdata/communication_logs", "from = '${sender}' OR to = '${sender}' ORDER BY timestamp DESC LIMIT 10"
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# Check if this is a known customer
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customer = CALL "/crm/customers/get", sender
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# Analyze email content
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urgency = CALL "/ai/analyze/text", body, "urgency"
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intent = CALL "/ai/analyze/text", body, "intent"
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sentiment = CALL "/ai/analyze/text", body, "sentiment"
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# Determine if auto-reply needed
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should_auto_reply = FALSE
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IF urgency.score > 0.8 THEN
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should_auto_reply = TRUE
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END IF
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IF customer IS NOT NULL AND customer.tier = "premium" THEN
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should_auto_reply = TRUE
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END IF
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IF intent.category = "support_request" THEN
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# Create support ticket
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ticket_id = CALL "/crm/tickets/create", {
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"customer": sender,
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"subject": subject,
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"description": body,
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"priority": urgency.score > 0.7 ? "High" : "Normal"
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}
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should_auto_reply = TRUE
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# Notify support team
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CALL "/comm/notifications/send", "support-team",
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"New Support Ticket: " + subject,
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"A new support ticket has been created from an email by " + sender
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END IF
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IF should_auto_reply THEN
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reply_template = intent.category = "support_request" ? "support_acknowledgment" : "general_acknowledgment"
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reply_text = REWRITE "Based on this email: ${body}
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And this sender history: ${history}
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Generate a personalized auto-reply message using the ${reply_template} style.
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Include appropriate next steps and expected timeframe for response."
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CALL "/comm/email/send", "${user}", sender, "Re: " + subject, reply_text
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CALL "/storage/save", ".gbdata/auto_replies", {
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"to": sender,
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"subject": "Re: " + subject,
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"timestamp": NOW()
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}
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END IF
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