Rodrigo Rodriguez (Pragmatismo)
037db5c381
- Add comprehensive documentation in botbook/ with 12 chapters - Add botapp/ Tauri desktop application - Add botdevice/ IoT device support - Add botlib/ shared library crate - Add botmodels/ Python ML models service - Add botplugin/ browser extension - Add botserver/ reorganized server code - Add bottemplates/ bot templates - Add bottest/ integration tests - Add botui/ web UI server - Add CI/CD workflows in .forgejo/workflows/ - Add AGENTS.md and PROD.md documentation - Add dependency management scripts (DEPENDENCIES.sh/ps1) - Remove legacy src/ structure and migrations - Clean up temporary and backup files
40 lines
1.2 KiB
QBasic
40 lines
1.2 KiB
QBasic
PARAM title AS STRING LIKE "Equipamento com defeito" DESCRIPTION "Título do problema"
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PARAM category AS STRING LIKE "support" DESCRIPTION "Categoria: support, billing, sales, bug" OPTIONAL
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PARAM priority AS STRING LIKE "high" DESCRIPTION "Nível: low, normal, high, urgent" OPTIONAL
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PARAM contact_email AS EMAIL LIKE "usuario@dominio.com" DESCRIPTION "Email do reclamante" OPTIONAL
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PARAM description AS STRING LIKE "O mouse parou" DESCRIPTION "Detalhes da solicitação"
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DESCRIPTION "Cria um Ticket de suporte de longo prazo no sistema, fora da fila de atendimento tempo-real."
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IF NOT category THEN
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category = "support"
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END IF
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IF NOT priority THEN
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priority = "normal"
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END IF
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contact_id = ""
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IF contact_email THEN
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existing = GET "/api/crm/contacts?search=" + contact_email
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IF UBOUND(existing) > 0 THEN
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contact_id = FIRST(existing).id
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END IF
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END IF
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new_ticket = POST "/api/tickets", #{
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title: title,
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description: description,
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category: category,
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priority: priority,
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status: "open",
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contact_id: contact_id
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}
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TALK "🎫 **Ticket Criado com Sucesso!**"
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TALK "ID: " + new_ticket.id
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TALK "Título: " + title
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TALK "Prioridade: " + priority
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TALK "A equipe será notificada para escalonamento conforme SLA."
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RETURN new_ticket.id
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