botserver/deploy/customer-satisfaction.gbapp/dialogs/FeedbackDialog.ts

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"use strict";


import { CSService } from '../services/CSService';
import { AzureText } from "pragmatismo-io-framework";
import { GBMinInstance } from "botlib";
import { IGBDialog } from "botlib";
import { BotAdapter } from 'botbuilder';

export class FeedbackDialog extends IGBDialog {

  /**
   * Setup dialogs flows and define services call.
   * 
   * @param bot The bot adapter.
   * @param min The minimal bot instance data.
   */
  static setup(bot: BotAdapter, min: GBMinInstance) {

    const service = new CSService();

    min.dialogs.add("/feedbackNumber", [
      async (dc) => {
        let messages = [
          "O que achou do meu atendimento, de 1 a 5?",
          "Qual a nota do meu atendimento?",
          "Como define meu atendimento numa escala de 1 a 5?"
        ];
        await dc.prompt('choicePrompt', messages[0], ['1', '2', '3', '4', ' 5']);
      },
      async (dc, value) => {
        let rate = value.entity;
        const user = min.userState.get(dc.context);
        await service.updateConversationRate(user.conversation, rate);
        let messages = ["Obrigado!", "Obrigado por responder."];
        await dc.context.sendActivity(messages[0]); // TODO: Handle rnd.
      }
    ]);

    min.dialogs.add("/feedback", [
      async (dc, args) => {
        if (args && args.fromMenu) {
          let messages = [
            "Sugestões melhoram muito minha qualidade...",
            "Obrigado pela sua iniciativa de sugestão."
          ];
          await dc.context.sendActivity(messages[0]); // TODO: Handle rnd.
        }

        let messages = [
          "O que achou do meu atendimento?",
          "Como foi meu atendimento?",
          "Gostaria de dizer algo sobre meu atendimento?"
        ];
        await dc.prompt('textPrompt', messages[0]);
      },
      async (dc, value) => {
        let rate = await AzureText.getSentiment(min.instance.textAnalyticsKey, "pt-br", value);
        if (rate > 0) {
          await dc.context.sendActivity("Bom saber que você gostou. Conte comigo.");
        } else {
          await dc.context.sendActivity(
            "Vamos registrar sua questão, obrigado pela sinceridade."
          );
        }
        await dc.replace('/ask', { isReturning: true });
      }]);
  }
}