Rodrigo Rodriguez (Pragmatismo)
50eae38d36
update and code refactoring focused on: 1. Adding new documentation pages to the table of contents 2. Restructuring the bot templates documentation 3. Changing keyword syntax from underscore format to space format (e.g., `SET_BOT_MEMORY` → `SET BOT MEMORY`) 4. Updating compiler and keyword registration to support the new space-based syntax 5. Adding new keyword modules (social media, lead scoring, templates, etc.) Refactor BASIC keywords to use spaces instead of underscores Change keyword syntax from underscore format (SET_BOT_MEMORY) to more natural space-separated format (SET BOT MEMORY) throughout the codebase. Key changes: - Update Rhai custom syntax registration to use space tokens - Simplify compiler preprocessing (fewer replacements needed) - Update all template .bas files to use new syntax - Expand documentation with consolidated examples and new sections - Add new keyword modules: social_media, lead_scoring, send_template, core_functions, qrcode, sms, procedures, import_export, llm_macros, on_form_submit
130 lines
No EOL
3.9 KiB
Markdown
130 lines
No EOL
3.9 KiB
Markdown
# Common IT Issues and Solutions
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## Password Issues
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### Forgot Password
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If you've forgotten your password:
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1. Go to the login page and click "Forgot Password"
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2. Enter your work email address
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3. Check your email for a reset link
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4. Create a new password following the security requirements
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Password requirements:
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- Minimum 12 characters
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- At least one uppercase letter
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- At least one lowercase letter
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- At least one number
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- At least one special character
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### Account Locked
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Your account locks after 5 failed login attempts. To unlock:
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1. Wait 15 minutes for automatic unlock, OR
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2. Contact the helpdesk to manually unlock your account
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## VPN Connection Issues
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### Cannot Connect to VPN
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1. Ensure you have internet connectivity first
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2. Check that the VPN client is up to date
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3. Restart the VPN client application
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4. Try connecting to a different VPN server
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5. Restart your computer and try again
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### VPN Connected But No Access
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1. Disconnect and reconnect to VPN
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2. Clear your DNS cache: Open Command Prompt and run `ipconfig /flushdns`
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3. Check if the specific service you're accessing is having issues
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## Email Problems
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### Outlook Not Syncing
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1. Check your internet connection
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2. Restart Outlook
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3. Clear the Outlook cache
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4. Remove and re-add your email account
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5. Run Outlook in safe mode to check for add-in conflicts
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### Cannot Send Emails
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1. Check if you can receive emails
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2. Verify recipient email address is correct
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3. Check if your mailbox is full
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4. Look for any error messages and note them for support
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### Missing Emails
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1. Check your Spam/Junk folder
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2. Check if you have filters or rules that may have moved the email
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3. Ask the sender to resend the email
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4. Contact IT if emails are consistently missing
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## Computer Performance
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### Computer Running Slow
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1. Restart your computer (fixes many issues)
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2. Close unnecessary applications
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3. Check available disk space (need at least 10% free)
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4. Run Windows Update to ensure you're up to date
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5. Scan for malware using the company antivirus
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### Computer Freezing
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1. Wait 2-3 minutes to see if it recovers
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2. Press Ctrl+Alt+Delete and try to open Task Manager
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3. If unresponsive, hold the power button for 10 seconds to force shutdown
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4. Contact IT if the issue persists after restart
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## Printing Issues
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### Cannot Print
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1. Check if the printer is on and has paper
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2. Verify you're connected to the correct printer
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3. Restart the print spooler service
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4. Try printing a test page
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5. Remove and re-add the printer
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### Print Jobs Stuck
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1. Open the print queue and cancel all jobs
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2. Restart the print spooler: Run `services.msc`, find Print Spooler, right-click and restart
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3. Try printing again
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## Software Issues
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### Application Won't Start
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1. Restart your computer
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2. Check if the application needs an update
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3. Try running as administrator (right-click, Run as Administrator)
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4. Reinstall the application if issues persist
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### Application Crashing
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1. Save your work frequently
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2. Update the application to the latest version
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3. Check for Windows updates
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4. Clear the application cache if available
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## Network Issues
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### No Internet Connection
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1. Check if Wi-Fi is enabled
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2. Try connecting to a different network
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3. Restart your router/modem if at home
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4. Run Windows Network Troubleshooter
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### Slow Internet
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1. Run a speed test to check actual speeds
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2. Disconnect other devices using the network
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3. Move closer to the Wi-Fi router
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4. Try a wired ethernet connection
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## When to Contact IT Support
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Create a support ticket if:
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- Self-service steps don't resolve your issue
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- You see error messages you don't understand
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- Multiple users are experiencing the same issue
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- You suspect a security incident
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- You need software installed or hardware replaced
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When contacting support, please provide:
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- Description of the issue
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- When the issue started
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- Error messages (screenshot if possible)
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- Steps you've already tried
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- Your computer name (found in Settings > System > About) |