Rodrigo Rodriguez (Pragmatismo)
1b669d4c11
- Add email, teams, google columns to attendant.csv - Add find_attendant_by_identifier() for multi-channel lookup - Add find_attendants_by_channel() and find_attendants_by_department() - Implement handle_status_command with database persistence - Implement handle_transfer_command with actual transfer logic - Update AttendantCSV struct with all new fields
1.1 KiB
1.1 KiB
| 1 | name,value |
|---|---|
| 2 | # Bot Identity |
| 3 | bot-name,Attendance CRM Bot |
| 4 | bot-description,Hybrid AI + Human support with CRM integration |
| 5 | # CRM / Human Handoff - Required |
| 6 | crm-enabled,true |
| 7 | # LLM Assist Features for Attendants |
| 8 | attendant-llm-tips,true |
| 9 | attendant-polish-message,true |
| 10 | attendant-smart-replies,true |
| 11 | attendant-auto-summary,true |
| 12 | attendant-sentiment-analysis,true |
| 13 | # Bot Personality (used for LLM assist context) |
| 14 | bot-system-prompt,You are a professional customer service assistant. Be helpful and empathetic. When issues are complex or customers are frustrated transfer to human support. |
| 15 | # Auto-transfer triggers |
| 16 | auto-transfer-on-frustration,true |
| 17 | auto-transfer-threshold,3 |
| 18 | # Queue Settings |
| 19 | queue-timeout-minutes,30 |
| 20 | queue-notify-interval,5 |
| 21 | # Lead Scoring |
| 22 | lead-score-threshold-hot,70 |
| 23 | lead-score-threshold-warm,50 |
| 24 | # Follow-up Automation |
| 25 | follow-up-1-day,true |
| 26 | follow-up-3-day,true |
| 27 | follow-up-7-day,true |
| 28 | # Collections Automation |
| 29 | collections-enabled,true |
| 30 | collections-grace-days,3 |
| 31 | # Working Hours (for auto-responses) |
| 32 | business-hours-start,09:00 |
| 33 | business-hours-end,18:00 |
| 34 | business-days,1-5 |
| 35 | # Notifications |
| 36 | notify-on-vip,true |
| 37 | notify-on-escalation,true |
| 38 | notify-email,support@company.com |