Rodrigo Rodriguez (Pragmatismo)
1b669d4c11
- Add email, teams, google columns to attendant.csv - Add find_attendant_by_identifier() for multi-channel lookup - Add find_attendants_by_channel() and find_attendants_by_department() - Implement handle_status_command with database persistence - Implement handle_transfer_command with actual transfer logic - Update AttendantCSV struct with all new fields
49 lines
1.1 KiB
CSV
49 lines
1.1 KiB
CSV
name,value
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# Bot Identity
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bot-name,Attendance CRM Bot
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bot-description,Hybrid AI + Human support with CRM integration
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# CRM / Human Handoff - Required
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crm-enabled,true
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# LLM Assist Features for Attendants
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attendant-llm-tips,true
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attendant-polish-message,true
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attendant-smart-replies,true
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attendant-auto-summary,true
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attendant-sentiment-analysis,true
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# Bot Personality (used for LLM assist context)
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bot-system-prompt,You are a professional customer service assistant. Be helpful and empathetic. When issues are complex or customers are frustrated transfer to human support.
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# Auto-transfer triggers
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auto-transfer-on-frustration,true
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auto-transfer-threshold,3
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# Queue Settings
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queue-timeout-minutes,30
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queue-notify-interval,5
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# Lead Scoring
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lead-score-threshold-hot,70
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lead-score-threshold-warm,50
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# Follow-up Automation
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follow-up-1-day,true
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follow-up-3-day,true
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follow-up-7-day,true
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# Collections Automation
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collections-enabled,true
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collections-grace-days,3
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# Working Hours (for auto-responses)
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business-hours-start,09:00
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business-hours-end,18:00
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business-days,1-5
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# Notifications
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notify-on-vip,true
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notify-on-escalation,true
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notify-email,support@company.com
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